District Manager – Metro NY
Regeneron
District Manager – OnStar & Loyalty
General Motors
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Clearly communicate the benefit of OnStar as GM’s tech ingredient brand – get dealerships excited about our products and services as a key driver of customer experience, brand loyalty and dealership profitability.
- Establish effective relationships with dealers within your assigned District, serving as a dealership’s trusted advisor to broaden awareness, drive customer acquisition and revenue generation for GM’s software and subscription business.
- Act as a main liaison between OnStar, GM’s vehicle brands, and your assigned dealerships, understanding the dealer’s needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts.
- Build familiarity and engagement with the current (e.g. mobile app, Google Built-In) and future (e.g. Over-the-air updates) product offerings.
- Serve as subject matter expert on all things related to the My GM Rewards Loyalty program including the Rewards Credit Cards.
- Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar’s portfolio of products, services, My GM Rewards, and the GM Rewards Credit Card and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong.
- Build strong, productive relationships within GM’s field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.
- Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans while supporting continuous improvement.
- Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets and milestones.
- Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM.
- Ensure dealers are providing customers with the technological capabilities that come with their purchase.
- Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals.
- Resolve all dealer-customer satisfaction issues through appropriate channels.
- Be prepared to learn and adapt as our product, services and role evolves.
Requirements
- Bachelor’s degree or 2+ years of experience in the automotive industry in lieu of a degree.
- 2+ years in sales and customer service.
- Experience working with automotive dealerships and/or OEMs beneficial, including familiarity with new, used, commercial and service operations.
- Understanding the audience; getting the message across; presenting information effectively; and communicating openly.
- Willingness to work the hours required to be effective in assigned time zone, including occasional weekends and holidays.
- Computer skills with Microsoft Office proficiency: Microsoft Word, Excel, PowerPoint, and Outlook.
- Comfortable with technology and subscription services, including troubleshooting mobile app and internal platform issues.
- Ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goals.
- Excellent oral and written communication skills.
- Proper use of language, grammar, and diction.
- Ability to travel 60 to 70 percent of the time, including overnights when applicable.
Benefits
- Home based employment with daily travel to automotive dealerships/Service Centers in assigned District.
- Bonus incentive program.
- Overnight work-related travel, up to 50% based on needs of the business.
- Company issued GM vehicle for work/personal use (payment, maintenance, insurance all paid by the company).
- Expense and Frequent Flyer reimbursement program which allows employee to retain points and / or mileage from approved work-related travel.
- Laptop and cell phone will be provided.
- Company paid hotspot service to allow for internet while on the road or at home.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescustomer servicedata analysistroubleshootingperformance analysisproduct launchescustomer onboardingMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Soft skills
communicationrelationship buildingadaptabilitytime managementpresentation skillscredibilityaccountabilityproblem-solvingcustomer satisfactionteam collaboration
