Manager

• Clearly communicate the benefit of OnStar as GM’s tech ingredient brand – get dealerships excited about our products and services as a key driver of customer experience, brand loyalty and dealership profitability.
• Establish effective relationships with dealers within your assigned District, serving as a dealership’s trusted advisor to broaden awareness, drive customer acquisition and revenue generation for GM’s software and subscription business.
• Act as a main liaison between OnStar, GM’s vehicle brands, and your assigned dealerships, understanding the dealer’s needs; establishing credibility; and taking accountability and delivering value to your dealerships and brand counterparts.
• Build familiarity and engagement with the current (e.g. mobile app, Google Built-In) and future (e.g. Over-the-air updates) product offerings.
• Serve as subject matter expert on all things related to the My GM Rewards Loyalty program including the Rewards Credit Cards.
• Initiate and conduct live training or remote calls with dealer leadership and personnel on OnStar’s portfolio of products, services, My GM Rewards, and the GM Rewards Credit Card and the proper delivery and customer onboarding process, including the ability to troubleshoot when something goes wrong.
• Build strong, productive relationships within GM’s field team ecosystem, including Vehicle Sales, Service & Marketing teams, Fleet and Commercial Sales team, and OnStar Business Solutions Sales teams.
• Conduct monthly sales performance analysis, leveraging data & analytics to identify opportunities and implement dealer action plans while supporting continuous improvement.
• Support planning and countermeasures designed to meet and achieve aggressive monthly, quarterly, and annual performance targets and milestones.
• Assist in product launches to ensure streamlined marketing and advertising between the dealer and GM.
• Ensure dealers are providing customers with the technological capabilities that come with their purchase.
• Monitor Dealer, District, Zone, and Regional metrics to ensure they meet or exceed the desired Goals.
• Resolve all dealer-customer satisfaction issues through appropriate channels.
• Be prepared to learn and adapt as our product, services and role evolves.

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