Publications Manager
Coorg Marriott Resort & Spa
Contact Center Task Order Manager
Leidos
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $126,100 - $227,950 per year
Job Level
SeniorLead
Tech Stack
PMP
About the role
- Oversee the planning, execution and close-out of individual task or call orders
- Maintain call-order status reports and decision-point presentations
- Support development of Statements of Work, staffing plans, and fee estimates
- Coordinate cross-functional execution with IT, Operations, Training, and subcontractors
- Assist in rollout of new contact center technologies
- Perform advanced analytics and deliver insights via dashboards
- Track vendor performance and manage invoicing and contract compliance
- Manage Task Order resources, budget, schedule, and customer engagement
Requirements
- Bachelor’s degree, or equivalent experience
- Minimum 8 years of experience supporting contact center programs
- PMP Certification
- Experience supporting federal government customers
- Expertise in contact center performance measures
- Strong written and verbal communication skills
- 5 years experience with IT personnel
- Knowledge of contact center technologies
- Minimum 8 years of progressive contact center or customer service program management experience
- Proficient in quality assurance methodologies
Benefits
- Health and Wellness programs
- Income Protection
- Paid Leave
- Retirement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
advanced analyticsdashboardsquality assurance methodologiescontact center performance measuresbudget managementschedule managementresource managementvendor performance trackingcontract compliance
Soft skills
communication skillscross-functional coordinationcustomer engagement
Certifications
PMP Certification
