OneImaging

QA Engineer

• Build and manage a high-performing Quality team focused on ensuring agent compliance and service excellence within a high-growth, tech-enabled healthcare environment.
• Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
• Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation.
• Lead regular calibration sessions with Operations Managers to ensure a unified vision of "quality" and facilitate the closing of feedback loops.
• Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with Product and Training teams to solve them at the root.

Quality Assurance Manager

Director

• Lead and develop the data organization across analytics, data engineering, and business intelligence.
• Set the data roadmap in partnership with Product, Engineering, Operations, Sales, and Customer Success, ensuring data priorities are aligned with company goals.
• Own the design and evolution of OneImaging’s data platform, pipelines, models, and reporting infrastructure.
• Oversee a modern data stack including Databricks, Looker, AWS, MongoDB, PostgreSQL, Terraform, SQL, and Python.
• Ensure the team delivers high-quality dashboards, reporting, self-serve analytics, and data products that drive better decision-making across the business.
• Build scalable, reliable data pipelines that integrate information from internal systems, operational workflows, medical imaging systems, EMRs, SQL databases, and external APIs.
• Establish strong standards across data modeling, metric definitions, governance, documentation, quality, observability, and access controls.
• Partner closely with Product and Engineering to embed analytics into workflows and support data-driven product development.
• Support the business in measuring operational performance, customer outcomes, funnel conversion, and strategic growth opportunities.
• Ensure the data function operates with the rigor required in a health-tech environment, including security, privacy, auditability, and HIPAA-aligned practices.

Director of Data

Sales Development Rep

• Conduct high-volume outbound outreach to members preparing to schedule imaging exams.
• Clearly and effectively communicate the value of OneImaging, including cost savings, convenience, and a better overall imaging experience.
• Build trust quickly with members by leading thoughtful, empathetic, and solutions-oriented conversations.
• Address questions and objections with confidence and professionalism, helping members feel informed and supported.
• Convert member outreach into scheduled imaging appointments through OneImaging.
• Accurately document outreach activity, outcomes, and follow-up steps in internal systems.
• Identify common member concerns and share feedback with cross-functional partners to help improve messaging, workflows, and conversion performance.
• Deliver a consistently high-quality member experience across every interaction.

Sales Development Representative, Outreach Coordinator

• Manage, coach, and develop the Outreach Coordinator team to deliver strong daily execution and consistent performance.
• Set clear daily outreach expectations and conversion goals, and hold the team accountable to performance against them.
• Monitor key funnel metrics to identify trends, gaps, and opportunities for improvement.
• Develop and refine call scripts, talk tracks, and objection-handling strategies to improve member engagement and conversion outcomes.
• Review team performance regularly, deliver actionable coaching, and support ongoing skill development.
• Provide weekly reporting and insights on experiment performance, including progress against key metrics and recommendations for optimization.
• Partner closely with Member Services, Product, and other cross-functional teams to identify operational friction and improve the member journey.
• Help build a disciplined, high-accountability team culture grounded in empathy, execution, and continuous improvement.
• Conduct high-volume outbound outreach to members preparing to schedule imaging exams, convert member outreach into scheduled imaging appointments, and deliver a consistently high-quality member experience across every interaction.

Sales Development Manager – Outreach Coordination

Sales

• Own and execute a territory strategy focused on large, self-insured employers, driving significant net-new revenue growth
• Build, develop, and manage a high-quality pipeline through strategic outbound, broker/consultant partnerships, and executive networking
• Lead highly complex, enterprise sales cycles — from initial engagement and discovery through deal structuring, negotiation, and close
• Establish and cultivate relationships with senior and executive stakeholders across HR, Benefits, Total Rewards, and Finance, acting as a trusted advisor
• Navigate and influence broker and consultant ecosystems (e.g., Mercer, Aon, WTW) to drive access, credibility, and deal acceleration
• Partner cross-functionally with Marketing, Customer Success, Product, and Leadership to align on go-to-market strategy, client needs, and long-term success
• Represent OneImaging at industry events, conferences, and executive forums, elevating brand presence and thought leadership within the market
• Provide market feedback and insights to leadership to help inform product, pricing, and GTM strategy

Vice President, Employer Sales

Customer Support

• Driving Satisfaction: Connect with members, answer all questions and ensure they leave all interactions satisfied with the quality of support and confident in the One Imaging process.
• Solving Problems: Use available resources, notes, and critical thinking to accurately and politely solve the member problems, aiming for on-call resolution whenever possible.
• Overcoming Objections: Use proven techniques to address concerns, clarify next steps, and ensure members move forward confidently.
• Delivering Outstanding Experiences: Engage members with empathy, professionalism, and clarity to build trust and reduce friction.
• Multi-Channel Communication: Use phone, SMS, email, and chat to manage members requests and needs quickly, and follow up to confirm resolution.
• Collaborating Cross-Functionally: Partner with internal teams to ensure information is accurate and members experience seamless handoffs.
• Meeting Goals: Consistently hit weekly and monthly targets for Member Support team – call volume, time to answer, average handle time, member satisfaction, and retrieval completions.

Customer Support Agent, Healthcare

Operations

• Manage and inspire a rapidly growing global team of Care Navigators across multiple functions (inbound, assigned, clinical)
• Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality
• Run 1:1s, deliver feedback, manage performance plans, and champion professional development
• Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale
• Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline
• Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team

Member Operations Manager

Customer Support Agent – Healthcare

Recruitment

• Own full cycle recruiting for OneImaging's high volume care navigation and support functions
• Influence and deliver quality assessment and high touch candidate experience through all aspects of the recruitment funnel
• Partner with key stakeholders to understand hiring needs, conduct intake meetings, and determine target profiles to set and drive sourcing strategies
• Schedule calls, video interviews, and interview debriefs across time zones in a fast-paced environment
• Build high-trust relationships with recruiters and interviewers and maintain timely communication
• Document, implement, and protect recruiting processes while seeking opportunities for improvement
• Deliver stellar candidate experience and build interest by thinking creatively and holistically about how OneImaging is presented
• Pull and build reports to track goals, metrics, and performance of the hiring cycle; regularly communicate status and results to the team
• Maintain data integrity of our ATS (Greenhouse)
• Support special projects and other ad-hoc initiatives across Talent Team as needed