Customer Success Manager

OneImaging

Customer Success Manager at OneImaging overseeing customer onboarding and long-term engagement. Leading implementation processes and managing strategic account success for healthcare solutions.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management within digital health solutions, focusing on data management, stakeholder engagement, and process optimization. Proven ability to analyze data and deliver insights that drive customer satisfaction and operational efficiency.

Highest-signal resume keywords

Customer Success ManagementData AnalysisProject ManagementStakeholder Relationship BuildingDigital Health Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Feed ManagementSystem ConfigurationIntegration ManagementPerformance Metrics AnalysisProcess Optimization

Soft Skills

Strategic AdvisoryRelationship BuildingAdaptabilityCommunication

Industry Keywords

Benefits AdministrationHealthcare EcosystemCustomer ExperienceImplementation Management

About the role

Key responsibilities & impact

Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems.
Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging’s program.
Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders.
Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements.
Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management.
Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey.

Requirements

What you’ll need

6+ years of experience in Customer Success or Account Management role in a digital health solution environment involving benefits administration REQUIRED.
Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
Ability to manage through ambiguity, build processes and help scale the CS organization.
Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
Proven track record of building strategic relationships with key customer stakeholders.
Analytical mindset with experience delivering actionable insights through reporting and data analysis.
Excellent project management skills, with the ability to manage multiple priorities and deliver results on time.

Benefits

Comp & perks

bonuses
equity incentive and competitive benefits plans