QA Analyst, Member Services

OneImaging

Quality Analyst supporting compliance and performance in Member Services at OneImaging. Focusing on operational quality standards within a tech-enabled healthcare environment.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in quality assurance and compliance within healthcare, focusing on adherence to clinical protocols, insurance verification, and HIPAA standards. Skilled in analyzing quality metrics and collaborating with cross-functional teams to enhance operational processes in a high-growth environment.

Highest-signal resume keywords

Quality AssuranceCompliance AuditsFunnel Metrics AnalysisQA Platforms ExperienceHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AuditsData AnalysisSLA AccountabilityRegulatory ComplianceProcess Improvement

Soft Skills

CollaborationProblem SolvingAdaptability

Tools & Technologies

PlayvoxMaestroQASalesforceZendesk

Industry Keywords

Digital HealthHealth InsuranceTech-Enabled ServicesHIPAA Standards

About the role

Key responsibilities & impact

Create and build the framework of the QA team to measure Build agent compliance and service excellence within a high-growth, tech-enabled healthcare environment
Ensure 100% adherence to clinical protocols, insurance verification accuracy, and HIPAA privacy standards during every member touchpoint.
Develop and refine quality scorecards that balance technical compliance (SLA accountability, funnel visibility) with the human side of care navigation.
Organize and support calibration sessions with Operational leaders to ensure a unified vision of "quality" and facilitate the closing of feedback loops.
Identify trends in member friction points—whether it’s scheduling delays or insurance hurdles—and collaborate with relevant cross functional team to resolve.

Requirements

What you’ll need

3+ years in call center quality/compliance roles, ideally within Digital Health, Health Insurance, or Tech-Enabled Services.
Proven track record of high-volume quality audits and navigating complex regulatory landscapes
Proficiency in analyzing funnel metrics and quality data to drive operational improvements.
Comfortable operating in ambiguity and helping build scalable processes within a high-growth startup environment.
Experience with modern QA platforms (e.g., Playvox, MaestroQA) and CRM systems (Salesforce/Zendesk).

Benefits

Comp & perks

Equal Employment Opportunity employer
Accommodations for qualified individuals with disabilities