Customer Care Representative
McKesson
Salary
💰 ZAR 15,000 - ZAR 17,000 per month
Job Level
Mid-LevelSenior
About the role
- Accurately key new mortgage applications into external systems within agreed turnaround times.
- Review supporting documents (income, ID, bank statements) and ensure data matches application fields.
- Maintain strict adherence to data accuracy standards
- Ensure all updates are logged and acknowledged in CRM systems.
- Work collaboratively with the wider mortgage team to ensure cases move smoothly through the pipeline.
- Contribute to maintaining departmental SLA targets for speed, accuracy, and error resolution.
Requirements
- knowledge of the UK property market
- understanding of mortgages
- Demonstrated ability in data entry, document checking, and high-volume processing
- Strong attention to detail and ability to spot errors quickly
- Comfortable working in a structured, repetitive role with clear KPIs
- Be highly organised and able to prioritise
- Thrive in a high pressured, fast paced environment
- Be able to complete work to a high standard within agreed service standards
- Professional with an excellent telephone manner
