Customer Support

• Enters Customer orders received via phone and email. Receives calls via assigned call queues. Monitors assigned email to case SalesForce queues. Ensures that the assigned queues are worked on a regular basis.
• Answers Phones and Assists Customers with concerns as needed . Aids customers with returns process initiation. Answers shipping and delivery questions. Contacting Master Data Collections Dept/Finance to remove blocks from the account. Initiating new account set-up or assisting with various account updates. Directs customers to proper departments when questions are outside of their assigned scope of business.
• Completes ongoing training as assigned. Complete assigned training courses in a timely manner.
• Participates as an active member of assigned team. Tracking packages. Running license block reports. Active participant in team meetings. Prepares for monthly 1:1’s with supervisor.
• The primary focus of an Aesthetics Customer Care Representative is to answer calls directly from the phone queue. They will enter orders, initiate return requests, track order progress, and provide information as requested and needed from the customer. They are also required to monitor and resolve assigned SalesForce cases in their queue within SLA and manage any stretch projects or assignments as given to them by their supervisor.
• As a frontline customer-facing member of the McKesson 3PL team, the Aesthetics Customer Care Representative is to conduct him/herself in a professional manner at all times. He/she is to treat all customers with empathy and always strive to provide our customers first call resolution.

Customer Care Representative

Bilingual Customer Care Specialist, English and Spanish

VP Customer Experience

Process Support Specialist

Customer Support Manager

Customer Experience Specialist