Customer Service Associate
MassMutual
Logistics Support Specialist
Sendoso
contract
Posted on:
Location: Colorado, Hawaii • 🇺🇸 United States
Visit company websiteSalary
💰 $25 per hour
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Monitor and manage client cases in the ticketing queue (Zendesk), ensuring timely responses and SLA compliance.
- Assist with product uploading, editing, and other data entry tasks to support the logistics team.
- Review order status to ensure smooth processing and on-time fulfillment.
- Resolve order-related issues by coordinating with vendors, carriers, and internal teams.
- Release order holds, escalate issues when needed, and ensure timely resolution.
- Pull and analyze reports for inventory, orders, or financial adjustments as needed.
- Maintain documentation on case status and resolution steps for accurate tracking.
Requirements
- Experience in logistics, order management, customer support, or data entry; vendor/client communication experience preferred.
- Strong communication skills (written and verbal).
- Proactive and comfortable managing multiple cases independently within 30–45 days.
- Proficiency in Excel and Google Suite; familiarity with Zendesk or CRM/ticketing systems a plus.
