Sendoso

Product Marketing

• Own the Enablement Roadmap : Design, deliver, and scale onboarding and enablement programs across GTM: Sales, CS, BDRs, AMs, and Marketing.
• Run Company-Wide Onboarding : Ensure new hire onboarding is scheduled, completed, and leaves new hires confident in our story, product, and customers.
• Formalize Role-Specific Onboarding : Build out training paths for each GTM function, accelerating ramp and setting clear expectations.
• Drive Ongoing Enablement : Run “Always On” enablement sessions, micro-certifications, and practice opportunities that go beyond theory and reinforce application.
• Enable Launch Readiness: Partner with Product Marketing and GTM leaders to design and deliver training for product launches and new features, ensuring teams are confident, certified, and ready to position new capabilities with customers.
• Facilitate Certifications : Use tools such as Hyperbound to measure knowledge retention, highlight coaching needs, and validate readiness.
• Partner with Leaders to Drive Accountability : Provide leaders with clear reports on program adoption, certification pass rates, and enablement effectiveness.
• Champion Cross-Functional Alignment : Collaborate with GTM leaders, Product Marketing, and People Ops to align priorities and ensure consistent execution.
• Optimize Tools & Content : Own our enablement platform, keeping content organized, accessible, and regularly refreshed.
• Accelerate Platform Adoption: Partner with GTM leaders to train, track, and reinforce adoption of critical tools like Gong, Hyperbound, and Centralize, ensuring reps use them consistently and effectively.

GTM Enablement Manager

Customer Support

• Customer-facing role delivering ongoing support and guidance post-sale for US and International customers
• Interact with customers through email, phone, and chat to provide an exceptional customer experience
• Maintain a queue of cases and continue work through customer contact up to resolution
• Advocate for customers to help prioritize future enhancements and identify trouble spots
• Troubleshoot technical issues, discover workarounds, and bring issues to resolution
• Track and meet KPIs and customer expectations
• Work independently and manage priorities, scheduled activities, and timely responses
• Collaborate with internal teams to escalate and resolve complex issues

Customer Support Specialist

Performance Marketing

• Own the Pipeline Engine: Lead Sendoso’s demand generation strategy to fuel predictable and consistent pipeline growth and new revenue across all regions.
• Build & Scale Integrated Campaigns: Design creative, bold, multi-channel programs that combine Sendoso gifting, ABM, paid search, paid social, SEO, and content to engage and convert high-value accounts.
• Elevate the Digital Experience: Own our website and conversion optimization roadmap to craft a best-in-class buyer journey that inspires action and accelerates sales cycles.
• Lead with ABM: Partner closely with Sales to identify and activate top-tier accounts through intent-driven, personalized campaigns powered by Sendoso and best-in-class tech.
• Supercharge Paid Media: Drive paid acquisition across search, social, and emerging channels, constantly testing, optimizing, and scaling what works.
• Content & Creative Storytelling: Guide the development of compelling content, thought leadership, and creative assets that showcase Sendoso’s impact and feed pipeline.
• Forecast & Optimize: Own the budget and pipeline forecasts, bringing clarity, accountability, and efficiency to every dollar spent.
• Inspire & Empower Teams: Lead, manage and grow a high-performing team — including an existing Sr. Manager of Field & Integrated Programs and BDR team — fostering collaboration, innovation, and measurable impact.
• Champion Real Connections: Activate Sendoso across all demand generation efforts, showing the market the power of modern gifting to break through the noise and humanize outreach.
• Drive Cross-Functional Wins: Collaborate with Sales, Product Marketing, RevOps, and Design to align on ICP, messaging, and revenue priorities.

Director of Demand Generation

• Monitor and manage client cases in the ticketing queue (Zendesk), ensuring timely responses and SLA compliance.
• Assist with product uploading, editing, and other data entry tasks to support the logistics team.
• Review order status to ensure smooth processing and on-time fulfillment.
• Resolve order-related issues by coordinating with vendors, carriers, and internal teams.
• Release order holds, escalate issues when needed, and ensure timely resolution.
• Pull and analyze reports for inventory, orders, or financial adjustments as needed.
• Maintain documentation on case status and resolution steps for accurate tracking.

GTM Enablement Manager

Customer Support Specialist

Director of Demand Generation

Logistics Support Specialist