Director, Data Products
BNY
Operations Manager
Onebrief
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $155,000 - $175,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
- Rapidly expand product usage until the most important and impactful workflows are in Onebrief
- Win renewals and expansions so customers keep buying Onebrief and deals expand over time
- Clearly communicate user needs to the product team and maintain high product proficiency
- Request and effectively leverage Company resources to meet goals
- Instill the Onebrief brand image and enable expansion to Allies and Partners
- Lead or support exercises and provide face-to-face and remote customer support
- Recommend product improvements based on user observations
- Respond to incidents by coordinating with the customer and product engineering team
- Align team efforts with fellow Operations Managers to synchronize planning and workflows across commands
Requirements
- Top Secret clearance with eligibility for SCI
- Ability to access DOD facilities and installations
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Exposure to large staff planning through Professional Military Education or service experience
- Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters
- Proven ability to navigate large government organizations and solve bureaucratic challenges
- Mastery of operational planning at multi-star headquarters; ability to influence senior planners and generals/admirals
- Strong interpersonal, communication, and relationship-building skills
- Comfortable working autonomously and with cross-functional teams in fast-paced or ambiguous settings
- In person in Rock Island Arsenal, IL
