Customer Support

• Provide inbound call support in both English and French and respond to customer inquiries via email
• Conduct outbound calls in both English and French to resolve customer requests and troubleshoot common issues
• Monitor live trips during scheduled weekend shifts and address disruptions (delays, cancellations, route changes)
• Act as primary point of contact for customers, drivers, and operations teams for urgent support requests
• Coordinate alternative solutions for unexpected events (traffic, vehicle breakdowns, weather) and communicate timely updates
• Build and maintain positive customer relationships, educate customers on DOT rules, and follow up after resolution
• Collaborate with internal teams to ensure smooth customer experiences and track service requests, escalating operational delays when necessary
• Maintain detailed and accurate records of customer interactions in ticketing system and adhere to company policies, procedures, and SLAs
• Escalate critical issues and partner with team leads or managers for escalated support or policy exceptions
• Participate in training sessions, stay up-to-date with product updates, and contribute to continuous improvement

Customer Support Coordinator – Bilingual, English/French

Technical Customer Care Specialist

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Treasury Management Client Support Specialist

Advanced Application Support Specialist