Onebrief

Partner Engagement Manager

Onebrief

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $155,000 - $165,000 per year

Job Level

JuniorMid-Level

About the role

  • Own the entire customer relationship, from users up to Generals.
  • Rapidly expand product usage until ~100% of N35 and N5 plans are in Onebrief.
  • Clearly communicate user needs to the product team and maintain high product proficiency.
  • Instill the Onebrief brand image and enable expansion to Allies and Partners.
  • Lead or support exercises.
  • Recommend product improvements based on user observations.
  • Provide face-to-face and remote customer support.
  • Develop an understanding of customer social dynamics to support renewals and future sales.
  • Coordinate with the customer and product engineering team when responding to incidents.
  • Be a power user of the product and liaise with engineering on technical matters.

Requirements

  • Top Secret clearance with eligibility for SCI
  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
  • Advanced military education: Command and Staff, Advanced Military Studies
  • Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
  • You are obsessed with creating value for real users
  • You are ambitious, scrappy, and a creative problem-solver
  • You learn quickly, work iteratively, and naturally seek collaboration
  • You approach your work with integrity, intellectual honesty, and a low ego
  • You communicate frankly, clearly, and succinctly
  • You thrive as a self-starter, embracing autonomy and ambiguity