Director, Commercial Operations – Data Center
Bloom Energy
Operations Manager
Onebrief
full-time
Posted on:
Location: Hawaii • 🇺🇸 United States
Visit company websiteSalary
💰 $155,000 - $175,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
- Rapidly expand product usage until the most important and impactful workflows are in Onebrief
- Win the renewal and expansion so that customers keep buying Onebrief each year and deals expand over time
- Clearly communicate user needs to the product team and maintain high product proficiency
- Understand, request, and effectively leverage Company resources to meet the goals of the Company
- Instill the Onebrief brand image and enable expansion to Allies and Partners
- Lead or support exercises and provide face-to-face and remote customer support
- Respond to incidents (product unavailable or broken) by coordinating with the customer and product engineering team
- Align your team’s efforts and coordinate with fellow Operations Managers to ensure planning and workflows remain synchronized across commands
Requirements
- Top Secret clearance with eligibility for SCI
- Ability to access DOD facilities and installations
- In person in Schofield Barracks, HI (on-site requirement)
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Exposure to large staff planning through Professional Military Education or service experience
- Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- Mastery of operational planning at multi-star headquarters and ability to influence lead planners and Generals/Admirals
- Ability to become a power user of the product and discuss engineering with customers
- Comfortable leading or supporting exercises and coordinating cross-functionally
- Familiarity with SAMS, JAWS, or SAW training and experience working with ranks O-4 to O-6 (preferred)
