Onebrief

Operations Manager

Onebrief

full-time

Posted on:

Origin:  • 🇺🇸 United States • Hawaii

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Salary

💰 $155,000 - $175,000 per year

Job Level

Mid-LevelSenior

About the role

  • Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
  • Build strong relationships and trust with customers, positioning yourself as a trusted member of their team
  • Rapidly expand product usage until the most important and impactful workflows are in Onebrief
  • Win the renewal and expansion so that customers keep buying Onebrief each year and deals expand over time
  • Clearly communicate user needs to the product team and maintain high product proficiency
  • Understand, request, and effectively leverage Company resources to meet the goals of the Company
  • Instill the Onebrief brand image and enable expansion to Allies and Partners
  • Lead or support exercises and provide face-to-face and remote customer support
  • Respond to incidents (product unavailable or broken) by coordinating with the customer and product engineering team
  • Align your team’s efforts and coordinate with fellow Operations Managers to ensure planning and workflows remain synchronized across commands

Requirements

  • Top Secret clearance with eligibility for SCI
  • Ability to access DOD facilities and installations
  • In person in Schofield Barracks, HI (on-site requirement)
  • Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
  • Exposure to large staff planning through Professional Military Education or service experience
  • Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks
  • Proven ability to expand business presence within a region, with emphasis on software or technology solutions
  • Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
  • Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
  • Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
  • Mastery of operational planning at multi-star headquarters and ability to influence lead planners and Generals/Admirals
  • Ability to become a power user of the product and discuss engineering with customers
  • Comfortable leading or supporting exercises and coordinating cross-functionally
  • Familiarity with SAMS, JAWS, or SAW training and experience working with ranks O-4 to O-6 (preferred)