one.com

Customer Support

• Handle inbound and outbound customer interactions via calls, chats, and emails
• Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency
• Troubleshoot technical issues and provide effective, timely solutions
• Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups
• Collect and relay customer feedback on products, services, and support experience
• Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned
• Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates
• Collaborate with internal teams and stay updated on company policies, products, and services
• Recommend and upsell relevant products and services when appropriate

Customer Service Representative, English Speaker

Customer Service Representative, English

Product Designer

• Our team is on a mission to design great user experiences that help our over 2 million web customers create, configure, and develop their web presence.
• We are looking for an experienced Digital Commerce Product Designer who has a solid understanding of e-commerce metrics to collaborate with our marketing leads in translating user needs and business ideas into outstanding landing pages, order and upselling/cross-selling flows, campaign concepts, and visual designs for our one.com brand.
• As a passionate designer, you excel at transforming complex concepts into beautiful, simple, and user-friendly experiences.
• You inspire the organisation with insightful customer journeys, value propositions, and prototypes.
• Driven by data, you utilise market and user research methods such as interviews, surveys, usability tests, A/B tests and heatmaps to test and refine ideas both before and after implementation.
• This means that rather than being measured on the output of your design work, you are being measured on the success of your designs.
• As a true team player, you will work closely with our marketing, product, UX and design, and development teams.
• And, to our 32 passionate designers, you are a sparring partner who is inspiring, results-driven and keen to make a difference.

Senior Product Designer

• Dansktalende kundeservice medarbejder hos one.com; håndterer chat, e-mail og telefon for support til kunder i København eller Malmö.
• Hjælper kunder med webhosting, tekniske problemer og relaterede forespørgsler; sikrer korrekt pakke og produkter.
• Arbejder med at yde verdensklasse kundeoplevelse og som en del af Nordens bedste supportteam.

Customer Support Representative, Danish Speaker

Backend Engineer

• Design and develop: Using Python (Django), design and develop new features (primarily back-end) that are scalable, secure, efficient, maintainable, and easy to integrate.
• Collaborate and Communicate: Work with product managers / delivery managers to estimate, integrate, and implement required business ideas
• Establish Standards: Set and adhere to technical standards, tools, and processes, to ensure consistency across the organization.
• Optimize Performance: Ensure optimal application performance, security, and scalability across different devices and browsers.
• Synergy with UI / UX team: Working closely with UI / UX teams to ensure front-end and back-end integration by paying attention to detail and user experience.
• Write Clean Code: Maintain and improve code quality by following best practices, conducting code reviews, and ensuring code is well-documented.
• Testing and Debugging: Conduct thorough testing (including system test, unit test, and integration test) and debugging of applications to ensure a high level of functionality and performance.
• Proficient with software development tools and practices such as Jira (or something similar), Confluence (or something similar), Agile methodologies (Scrum), Docker, and Kubernetes etc.

Python Developer, Django

Operations

• The IT Operations Support (Internal Systems) role at one.com / group.one is a key position responsible for being the first point of contact for employees and ensuring seamless experience with software, hardware, or other internal IT-related requests.
• This role focuses on troubleshooting a wide range of technical issues with the goal of resolving up to 80% of them at first contact, ensuring employees can quickly resume their work.
• The position requires effective prioritization of simple requests versus more complex issues, contributing directly to business continuity and operational efficiency.
• Key Responsibilities: Provide high-quality IT support to group.one India employees via Zendesk, chat, and email by troubleshooting and resolving complex technical problems with timely and effective solutions.
• Document solutions, workarounds, and technical procedures.
• Support and lead IT-related projects, ensuring successful delivery.
• Roll out, configure, and manage employee devices, maintaining accurate records in the inventory tool.

IT Operations Support, Internal Systems

Security Engineer

• As Information Security Manager at one.com / group.one, you will serve as a critical link between global security functions and local business units, ensuring seamless adoption of group-provided security services while driving stakeholder alignment.
• This role requires an outgoing professional with exceptional coordination skills, a deep understanding of Indian business culture, and the ability to support group-wide security objectives.
• You will work closely with internal teams, external auditors, and leadership to maintain a robust internal control framework that meets the regulatory requirements aligned with industry’s best practices.
• Stakeholder Management: Develop and maintain strong relationships with local business leaders, IT teams, and global stakeholders to align group security strategies with local business objectives.
• Security Governance: Support the implementation of group-provided security policies, standards, and frameworks, ensuring compliance with local regulations (e.g., DPDP Act) and global standards (e.g., ISO 27001, GDPR).
• Cultural Alignment: Leverage deep knowledge of Indian business culture to effectively communicate and integrate group security initiatives within local teams, fostering a collaborative group-wide security culture.
• Coordination: Facilitate coordination between group security teams and local business units, ensuring effective rollout of group-provided risk management, training & awareness, IT compliance, BCM, and incident management processes.
• Local Advocacy: Represent local business needs to group security teams, ensuring group-provided services are tailored to India-specific requirements.
• Incident Support: Support local incident response activities by adhering to group-aligned security incident management processes, ensuring effective communication and resolution.
• Reporting: Provide clear, concise updates to senior leadership on the adoption of group security initiatives, local compliance, incident status, and stakeholder feedback, bridging local and global perspectives.

Information Security Manager

Full-stack Engineer

• Design, develop, and deliver secure, scalable, and high-quality web applications within an agile development environment
• Build and integrate AI-driven features by embedding machine learning models and algorithms into full-stack web applications
• Lead software development projects, providing technical direction, mentoring team members, and ensuring delivery of clean, maintainable, and high-performing code
• Participate in design and code reviews, offering constructive feedback to uphold and enhance engineering standards
• Optimize application performance to ensure reliability, scalability, and efficient resource usage across systems
• Stay up to date with emerging technologies, continuously evaluating and adopting innovations that enhance product development
• Collaborate closely with cross-functional teams —including product managers, delivery leads, and QA—to align technical efforts with business objectives and ensure successful project outcomes

Full Stack Developer

• Implement, improve, extend, and maintain the applications that Termly provides
• Collaborate on building high-quality web applications and services
• Drive projects from concept through release and ongoing optimization
• Contribute to the entire development process
• Benefit from mentorship by senior engineers
• On-call assignments are shared across the team; this role would share that responsibility, and would also be a tier 2 support for fires
• Work 4 hours of overlap with US Mountain Time business hours to collaborate with the US-based tech team
• Review and implement technical product requirements
• Solve and track problems through to resolution
• Software development