Ohio State University Physicians

General

• Perform diagnostic imaging within GXMO scope of practice for authorized anatomical areas
• Operate imaging equipment safely, selecting appropriate patient-specific parameters
• Apply ALARA principles to minimize radiation exposure while maintaining image quality
• Position patients accurately and comfortably for imaging procedures
• Conduct Imaging Time Out to verify patient, exam, protocol, and laterality
• Room patients, collect vitals, and obtain relevant medical histories
• Assist providers with exams, procedures, and treatments
• Perform clinical tasks within scope, including casting and splinting, wound care, suture removal, and dressing changes, medication administration and handling, point-of-care testing (POCT)
• Prepare, clean, and maintain exam rooms and imaging areas
• Document imaging procedures and clinical information in the EMR accurately and timely
• Maintain imaging equipment and ensure proper cleaning between patients
• Manage inventory and stock clinical and imaging supplies
• Support front office functions such as scheduling, referrals, and patient follow-ups
• Provide after-visit summaries and patient education
• Follow all HIPAA, OSHA, radiation safety, and regulatory standards
• Participate in trainings, competencies, and departmental meetings
• Work collaboratively with physicians, APPs, and clinical staff
• Maintain professionalism and excellent patient communication at all times
• Travel to other locations as needed

Orthopedic Imaging Assistant – GXMO

Counselor

• Oversee and administer genetic education, counseling, and psychological support
• Coordinate, order, and interpret genetic testing
• Deliver compassionate, patient-centered education and guidance
• Support ongoing patient care through follow-up and referrals
• Maintain accurate documentation
• Ensure compliance with licensure and training standards
• Assist with limited administrative responsibilities

Genetic Counselor – Maternal Fetal Medicine

Financial Planning and Analysis

• Contacts patients to collect accurate coverage information
• Uses health information systems for customer interactions
• Performs searches for patients in EPIC database
• Assesses patient’s financial ability to pay for services
• Sends eligibility requests to verify coverage
• Interacts with medical staff and maintains relationships
• Displays high level of customer service
• Alerts management of problems with systems
• Creates estimates and provides financial liability education

Financial Clearance Representative L1 – PreReg

• Contacts patients or their designees to collect accurate coverage information.
• Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
• Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records.
• Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
• Sends eligibility requests to all payors to verify accurate and current coverage.
• Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
• Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
• Alerts management of problems with systems and workflow.
• Creates estimates, provides patients with financial liability education, and collects copayments and deposits as necessary.
• Other duties as assigned.

Financial Clearance Representative, L1 - PreReg

Medical Billing and Coding

• Determines accurate CPT, HCPCS procedure and professional supply codes and ICD-10-CM diagnosis codes used for billing services provided by physicians and licensed non-physician providers
• Performs activities related to physician practice management and coding to maintain compliance with payer reimbursement policies and Federal health care program requirements
• Provides training and education on coding and compliance issues to physicians, non-physician providers and staff on an ongoing basis
• Interacts with patient care providers regarding billing and documentation policies, procedures, and regulations; obtains clarification of conflicting, ambiguous, or non-specific documentation as well as communication on coding and compliance issues
• Performs audits and analyses of payer denials; provides information on compliance issues arising from audits and formulates recommendations to providers regarding improved documentation practices to avoid future claims denials
• Researches inquiries from providers and patients about fees, reimbursements, and denials
• Monitors data sources to ensure receipt and analysis of all charges
• Updates encounter forms/super bills on an annual basis with respect to diagnostic, procedural and supply code changes
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients
• Other duties or special projects as assigned.

Certified Coder

Medical Director

• Reporting to the Department Administrator, assists with the global administration of the outpatient clinics through the management, coordination, and/or assessment of integrated clinic operations.
• Assesses and supports clinical efficiencies and enhancements, operational systems, contingency staffing, staff training, strategic operational performance, and patient experience.
• Participates in strategic and operational decision making as a member of the management team.
• Performs assessments of outpatient clinical operations and makes recommendations for operational enhancements and clinical efficiencies.
• Manages assigned clinical management and their teams; oversees the onboarding process for new managers in ambulatory clinics.
• Provides day to day operational management support in a clinic in the absence of a manager.
• Represents the LLC at various policy-making and/or operating committees.
• Assists in and provides input for determining strategic objectives, program and project development related to the outpatient clinics.
• Works in collaboration with Administrator and clinic management to develop, communicate and administer written policies, procedures, and protocols.

Director of Clinical Operations – Eye Physicians

Manager

• As a Senior Clinic Manager at OSU Physicians, you will have an opportunity to lead operations, positively impact patient care and build your clinical team with the support of senior leaders.
• Independently provides overall administrative direction and coordination of clinic(s) while serving as liaison with all levels of administration, physicians, patients and outside organizations to coordinate clinic business, accomplish directives and to facilitate resolution of problems.
• Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.
• Manages all aspects of clinic operations while controlling labor costs and clinic expenses.
• Maintains functional knowledge of staff responsibilities.
• Manages assigned staff including but not limited to hiring, training, supervising, employee engagement, performance management, and setting expectations, scheduling, and approving payroll.
• Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, in order to address violations of policy and/or poor behavior or performance.
• Ensures new and existing staff attend and successfully pass Ambulatory Skills Orientation in accordance with established expectations.
• Analyzes reports, prepares summary and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.
• Oversees all registration, scheduling and building/managing provider template functions to maximize clinic outcomes in collaboration/coordination with the Corporate Central Access team.