Financial Clearance Representative L1 – PreReg

Ohio State University Physicians

Financial Clearance Representative contacting patients for coverage information and providing financial education. Working in a collaborative team at Ohio State University Physicians to enhance healthcare services.

Posted 6/13/2026full-timeRemote • Ohio • 🇺🇸 United StatesJunior💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Contacts patients to collect accurate coverage information
Uses health information systems for customer interactions
Performs searches for patients in EPIC database
Assesses patient’s financial ability to pay for services
Sends eligibility requests to verify coverage
Interacts with medical staff and maintains relationships
Displays high level of customer service
Alerts management of problems with systems
Creates estimates and provides financial liability education

Requirements

What you’ll need

High school diploma/GED
1+ years of experience in insurance, healthcare, or related field
Excellent customer service skills
Exceptional verbal and written communication skills
High level of interpersonal skills
Ability to handle sensitive, confidential situations
Attendance and professionalism
Ability to pay attention to detail
Experience with PC applications including MS Office and Internet
Ability to maintain employer training requirements

Benefits

Comp & perks

Medical, dental, vision
Health reimbursement accounts
Flexible spending accounts
Retirement plan
Employee assistance program
Paid time off
Holidays
Wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

health information systemsEPIC databasefinancial liability education

Soft Skills

customer serviceverbal communicationwritten communicationinterpersonal skillsattention to detailprofessionalism

Certifications

high school diplomaGED