Financial Clearance Representative, L1 - PreReg

Ohio State University Physicians

Financial Clearance Representative at Ohio State University Physicians collecting and verifying patient coverage information. Providing high-level customer service and supporting financial counseling efforts.

Posted 6/9/2026full-timeColumbus • Ohio • 🇺🇸 United StatesJunior💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Contacts patients or their designees to collect accurate coverage information.
Uses integrated health information systems and telephone technology with customer service skills to facilitate customer interactions such that the customer experiences the Medical Center and its entities as an accessible, coordinated, and seamless entity.
Performs an accurate search for patient in EPIC data base, thus, reducing the number of duplicate patient records.
Assesses the patient’s financial ability to pay for services, referring patients to financial counseling staff when appropriate.
Sends eligibility requests to all payors to verify accurate and current coverage.
Interacts and maintains excellent working relationships with medical staff, referring physicians, and their designees.
Displays the highest level of customer service, attentiveness, and consideration possible in all cases, keeping within the standard set by the Office of Compliance and HIPAA in reference to confidentiality.
Alerts management of problems with systems and workflow.
Creates estimates, provides patients with financial liability education, and collects copayments and deposits as necessary.
Other duties as assigned.

Requirements

What you’ll need

High school diploma/GED with 1+ years of experience in insurance, healthcare, or related field
Excellent customer service skills coupled with enthusiasm and compassion along with the ability to work in a fast paced environment
Exceptional verbal and written communication skills
High level of interpersonal skills to handle sensitive, confidential situations and establish effective working relationships with patients, physicians, team members, and others throughout the organization
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with physicians, co-workers and supervisors, and politeness to customers, vendors, and patients
Ability to escalate issues if necessary
Experience with PC applications including MS Office and Internet
Ability to maintain employer training requirements.

Benefits

Comp & perks

medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement
employee assistance program
paid time off
holidays
wellness program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

insurance experiencehealthcare experiencepatient financial assessmenteligibility verificationdata entrycustomer interactionfinancial liability educationcopayment collectionduplicate record reductionconfidentiality compliance

Soft Skills

customer serviceenthusiasmcompassionverbal communicationwritten communicationinterpersonal skillsattention to detailprofessionalismcooperativenesspoliteness

Certifications

High school diplomaGED