Ohio State University Physicians

General

• Coordinate and provide patient support services such as answering phones and directing calls
• Greet patients/visitors and maintain patient medical records
• e• Assist with patient scheduling and perform office functions
• Handle patient payments as applicable
• Monitor length of patient’s wait and notify appropriate party of excessive wait times
• Maintain the cash drawer and reconcile daily cash
• Contact insurance companies and obtain registration or procedural pre-certifications

Patient Service Associate – Primary Care

• Assist with direct patient care
• Perform specialized medical procedures as dictated by established clinical protocol
• Room patients, measure and record vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests and treatments
• Assist with procedures as ordered by physician
• Set up equipment and prepare medical treatment rooms
• Collect samples and perform routine laboratory tests
• Manage and organize the medical office's inbox

Medical Assistant – Primary Care

• Room patients
• Measure and record vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests, and treatments
• Explain procedures
• Assist with procedures as ordered by physician
• Collect samples such as blood, urine, and sputum from patients
• Perform routine laboratory tests on samples

Medical Assistant – Cardiology

• Collaborates with physicians to provide comprehensive assessment, treatment and evaluation of patients in an outpatient clinic setting;
• Healthcare services provided include care during acute and chronic phases of illness, education and counseling of individuals and referral to other healthcare providers and community resources when appropriate.
• Responsible for coordination of care for clinic patients.
• Performs history and physical examinations on new and return patients; establishes presumptive diagnosis; establishes the general workup of the patient by ordering appropriate laboratory studies and testing.
• Works in collaboration with physician in formulating treatment plans for health problems and follow-up.
• Conducts comprehensive or episodic health assessments and develops patient care plans within clinical nursing practice and medical care protocols.
• Reviews, assesses patient medications.
• Evaluates outcomes of care delivered to patients and initiates changes in the nursing approach accordingly.
• Triages clinic patient calls.
• Notify physician of need and follow up with patient according to provider instructions as necessary.

Nurse Practitioner or Physician Assistant

• Provides high quality, accurate and compassionate care to a diverse patient population
• Displays high proficiency in taking patient histories and is highly organized to fully prepare the patient for the physician appointment
• Interacts professionally and compassionately with patients daily
• Performs diagnostic Visual Field Testing: Humphrey, Octopus and Goldman Fields
• Clinical Competence of Ophthalmic Imaging: OCT, HRT, Pachymetry, Topography and IOL Master
• Enters information into Electronic Medical Record
• Transports patients within the facility to additional departments
• Assists with rooming patients
• Stocks and disinfects examination rooms
• Provides assistance to Physicians and Ophthalmic Technicians in the Ophthalmology clinic
• Initiates patient’s exam and prepares patients for physician appointments
• Documents medical history, symptoms, complaints, and medications
• Performs related patient service when necessary and as requested
• Travel may be required to accommodate staffing levels at other clinical facilities
• Performs diagnostic testing such as visual acuity eye exams, lensometry, keratometry, refractometry, and tonometry
• Obtains Ophthalmic Imaging: OCT, Topography, Pachymetry, Specular Microscopy, Manual A-Scans and IOL Master
• Instructs patients on proper eyecare
• Adhere to regulations regarding drug samples and drug sample logs
• Ensures medication and supply expiration dates are current
• Other duties or special projects as assigned

Ophthalmic Technician

• Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
• Maintaining patient medical records via EMR or paper charts
• Assisting with patient scheduling
• Performing office functions
• Handling patient payments as applicable
• Greets patients and visitors, registers and check-in patients
• Updating patient demographics and insurance coverage in computer system
• Answers patient calls, takes, and relays messages or scripted care directions
• Responds to patient and staff inquiries, and communicates with referring physician offices
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary
• Ensuring that follow-up tests have been ordered or scheduled (where applicable)
• Appropriately documents such activities
• Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters
• Tracks and records patient information or program data where applicable
• Requests and handles referrals and medical records from referring offices for new patient appointments
• Schedules appointments when directed
• Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits
• Accurately completes necessary paperwork to facilitate and track deposits
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned
• Ability to perform functions using job-related software and systems
• Travel may be required to accommodate staffing levels at other clinical facilities
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients
• Other duties or special projects as assigned.

Patient Services Associate – Primary Care

• performs diagnostic vascular examinations, utilizing equipment in various modes and techniques to locate, evaluate and record pertinent anatomical pathological and functional data of the vascular system.
• recognized as clinical experts in the field of Vascular Sonography, performing high skill level ultrasound exams (mesenteric and renal arteries)
• participating in the lab accreditation process as well as the quality improvement/assurance process.
• Consistent performance (at least 50% of the time) of all high skill level exams performed within the lab;
• regarded as a subject matter expert and mentor for Vascular Sonographers and physicians.
• Provide education and training to sonographers.
• Assist teaching students, residents, fellows and new employees.
• Assist with workflow and scheduling and rescheduling of exams when necessary.
• Assist with equipment service needs (Preventative Maintenance and repair) when management is not present, or as delegated.
• Expected to present at OSU annual conference to be recognized regionally and nationally as an expert and develop skills to present interesting and organized presentations.
• Demonstrates a thorough understanding of clinical indications and vascular procedures performed.
• Independently perform all diagnostic vascular examinations within ARDMS scope of practice.
• Completes findings for each exam.
• Confirms the necessary information is present according to IAC standards and vascular lab protocols.
• Creates permanent recording of findings in VascuPro, per vascular lab protocols, for analysis and interpretation based on the disease state of the patient presented for testing.
• Detects malfunctions and disease states of patient’s vasculature, determining anatomy and variability from patient–to–patient to optimize the ultrasound tools required to obtain technically satisfactory images.
• Acts within ARDMS scope of practice, utilizes independent, professional judgment to adapt procedure plan to optimize exam results.
• Clearly translates data from exam into written report for physician interpretation.
• Assures timely scheduling of urgent/add-on exams.
• Provides education to the patient and/or family pertaining to the exam.
• Ensures proper maintenance (wiping/cleaning) of equipment and willingness to troubleshoot equipment issues.
• Evaluates and recommends new products and equipment when discovered by attending conferences or reading journals.
• Serves as backup Lead Sonographer when Lead Sonographer is not available.
• Travel to satellite locations and clinic sites may be necessary to perform job duties.

Senior Cardiovascular Sonographer

• Perform diagnostic vascular examinations, utilizing equipment in various modes and techniques to locate, evaluate and record pertinent anatomical pathological and functional data of the vascular system
• Recognized as clinical experts in the field of Vascular Sonography, performing high skill level ultrasound exams (mesenteric and renal arteries)
• Participate in the lab accreditation process as well as the quality improvement/assurance process
• Provide education and training to sonographers
• Serve as a professional and technical role model for staff
• Travel to satellite locations and clinic sites may be necessary to perform job duties

• Collaborates with clinic team members to provide evidence-based patient-centered care
• Helps patients stay up to date on their care plans
• Focus on high-risk medically complex patients
• Acts as a liaison with patient’s family members and other agencies
• Facilitates improved communication to provide comprehensive whole person care
• Stays up to date on standards, assisting with programs and processes

Registered Nurse, Care Coordinator – Orthopaedics

• Provide skilled nursing services to patients under the direction of a physician or midlevel provider
• Collect patient health data, analyze the data to determine diagnoses, identify expected outcomes individualized to the patient
• Develop a plan of care that prescribes interventions to attain the expected outcomes
• Implement the interventions identified in the plan of care
• Evaluate the patient’s progress toward attainment of the outcomes
• Work collaboratively with the healthcare team
• Perform professional nursing work of considerable difficulty including the care of patients as outlined by physicians and the objectives and policies of the organization
• Provide patient and family health education and health assessment

Registered Nurse, Vascular Outpatient Surgery

• Collaborate with physicians to provide comprehensive patient assessment and treatment
• Perform history and physical examinations on patients
• Formulate treatment plans and follow up with patients
• Conduct health assessments and develop patient care plans
• Evaluate outcomes of care delivered to patients

Advanced Practice Provider – Dermatology

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule by coordinating all surgeries and procedures for assigned providers and service lines
• Coordinate surgical procedures with multiple hospitals and ambulatory surgery centers
• Schedule and coordinate pre-operative testing
• Communicate surgery orders and collect necessary documentation for surgeries
• Work closely with patients, physicians, staff and operating rooms to provide accurate, timely, and responsive scheduling
• Provide administrative support
• Solve routine and complex customer problems directs customers to address specific questions

Surgical Scheduler

• Under the direction of a Physician or Lead Physician, the Nurse Practitioner or Physician Assistant collaborates with physicians to provide comprehensive assessment, treatment and evaluation of patients in an outpatient clinic setting
• Healthcare services provided include care during acute and chronic phases of illness, education and counseling of individuals and referral to other healthcare providers and community resources when appropriate
• Responsible for coordination of care for clinic patients
• Performs history and physical examinations on new and return patients; establishes presumptive diagnosis; establishes the general workup of the patient by ordering appropriate laboratory studies and testing
• Works in collaboration with physician in formulating treatment plans for health problems and follow-up
• Conducts comprehensive or episodic health assessments and develops patient care plans within clinical nursing practice and medical care protocols
• Reviews, assesses patient medications
• Evaluates outcomes of care delivered to patients and initiates changes in the nursing approach accordingly
• Triages clinic patient calls
• Notify physician of need and follow up with patient according to provider instructions as necessary

Advanced Practice Provider – Rheumatology

• Collaborates with clinic team members to provide evidence-based patient-centered care
• Helps patients stay up to date on care plans and related goals towards improving health
• Focuses on high-risk medically complex patients, patients on specific disease registries, and patients in care transitions
• Acts as a liaison with patient’s family members and other agencies
• Facilitates improved communication with the aim of providing comprehensive whole person care
• Stays up to date on standards, assisting with programs and processes

Registered Nurse, Care Coordinator – Campus Area

• Room patients
• Measure and record vital signs
• Complete patient interview and history
• Prepare patients for examinations, tests and treatments
• Explain procedures
• Assist with procedures as ordered by physician
• Set up equipment and prepare medical treatment rooms
• Collect samples from patients and perform routine laboratory tests

Patient Service Associate – Primary Care

Medical Assistant – Primary Care

Medical Assistant – Cardiology

Nurse Practitioner or Physician Assistant

Ophthalmic Technician

Patient Services Associate – Primary Care

Senior Cardiovascular Sonographer

Senior Cardiovascular Sonographer

Registered Nurse, Care Coordinator – Orthopaedics

Registered Nurse, Vascular Outpatient Surgery

Advanced Practice Provider – Dermatology

Surgical Scheduler

Advanced Practice Provider – Rheumatology

Registered Nurse, Care Coordinator – Campus Area

Medical Assistant, Neurology