Patient Services Associate – Primary Care

Ohio State University Physicians

Patient Services Associate coordinating patient support services like scheduling and records management at OSUP Community Medical Group in Grove City, Ohio.

Posted 6/26/2026full-timeGrove City • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors
Maintaining patient medical records via EMR or paper charts
Assisting with patient scheduling
Performing office functions
Handling patient payments as applicable
Greets patients and visitors, registers and check-in patients
Updating patient demographics and insurance coverage in computer system
Answers patient calls, takes, and relays messages or scripted care directions
Responds to patient and staff inquiries, and communicates with referring physician offices
Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary
Ensuring that follow-up tests have been ordered or scheduled (where applicable)
Appropriately documents such activities
Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic
Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters
Tracks and records patient information or program data where applicable
Requests and handles referrals and medical records from referring offices for new patient appointments
Schedules appointments when directed
Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits
Accurately completes necessary paperwork to facilitate and track deposits
Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned
Ability to perform functions using job-related software and systems
Travel may be required to accommodate staffing levels at other clinical facilities
Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients
Other duties or special projects as assigned.

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Benefits

Comp & perks

medical
dental
vision
health reimbursement accounts
flexible spending accounts
retirement
employee assistance program
paid time off
holidays
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EMRpatient schedulingmedical records managementco-pay collectionscash handlinginsurance verificationdata trackingdocumentationcustomer service

Soft Skills

problem solvingattention to detailinterpersonal skillscommunicationprofessionalismcooperativenesspolitenessability to manage multiple priorities

Certifications

High School diploma or equivalent