Patient Service Associate – Primary Care

Ohio State University Physicians

Patient Service Associate coordinating patient support services in a healthcare setting. Engaging with patients, managing records, and overseeing scheduling in the office environment.

Posted 6/26/2026full-timePowell • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $25 per hourWebsite

About the role

Key responsibilities & impact

Coordinate and provide patient support services such as answering phones and directing calls
Greet patients/visitors and maintain patient medical records
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Assist with patient scheduling and perform office functions
Handle patient payments as applicable
Monitor length of patient’s wait and notify appropriate party of excessive wait times
Maintain the cash drawer and reconcile daily cash
Contact insurance companies and obtain registration or procedural pre-certifications

Requirements

What you’ll need

High School diploma or equivalent
One year of customer service experience
Skill in problem solving
Ability to manage multiple priorities
Ability to convey information both in writing and verbally
High level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Benefits

Comp & perks

medical
dental
vision
health reimbursement accounts
flexible spending accounts
retirement
employee assistance program
paid time off
holidays
wellness program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem solvingmanage multiple prioritiesverbal communicationwritten communicationinterpersonal skillscustomer service

Certifications

High School diploma or equivalent