OfficeRnD

Full-stack Engineer

• Design, build, and maintain scalable backend services and APIs powering our e-commerce workflows, ensuring consistency, performance, and correctness.
• Design, build, and maintain end-to-end product features spanning across multiple services.
• Collaborate with Product Managers, UX Designers, and engineers to translate business requirements into robust technical solutions.
• Debug and resolve production issues across services and multiple levels of the stack.
• Review peer code to ensure correctness, performance, maintainability, and knowledge sharing.
• Write unit and integration tests and collaborate with QA engineers responsible for API and end-to-end test coverage.
• Continuously improve engineering standards, tooling, and processes.
• Mentor and support junior engineers on backend fundamentals and system design.
• Contribute to scalable, reliable, and maintainable system architecture.

Senior Full Stack Developer

Customer Success Manager

• Handle complex customer inquiries and issues, ensuring timely and effective resolution while maintaining a high level of customer satisfaction.
• Build a relationship with the client - anticipating their needs, future business plans and proactively attending to their roadblocks before they occur.
• Perform strategic Business Reviews, partnering closely with customers to ensure they are successfully achieving their core business objectives using the platform.
• Leverage these engagements to proactively uncover partnership risks, establish strong executive alignment, and identify opportunities for commercial growth.
• Drive the end-to-end commercial lifecycle for your portfolio, with a primary focus on secure annual contract renewals, product expansion, and upgrading accounts into multi-year commitments.
• Act as the point of escalation for challenging customer cases, collaborating with cross-functional teams to find solutions.
• Define and analyze customer success KPIs to identify areas for improvements.
• Provide guidance and share your knowledge and expertise with team members.
• Continuously identify opportunities to improve support processes, workflows, and best practices to enhance customer service.
• Gather and analyze customer feedback, working with the product and development teams to drive product enhancements and improvements.
• Collaborate with cross-functional teams, including Product, Sales, and Engineering, to ensure a seamless customer experience.

Senior Customer Success Manager – Maternity Cover

Support Engineer

• Handle customer queries over email and chat, with occasional remote sessions, within SLA targets.
• Investigate and reproduce bug reports, then work with Dev and QA to confirm and log them.
• Use Postman, HTML, and CSS to dig into and resolve customer-specific requests.
• Translate customer feedback into clear, actionable reports for the product team.
• Own integration-related questions - door access, payment gateways, accounting systems.
• Build relationships with customers by understanding their setup and catching issues before they escalate.
• Collaborate across teams to share knowledge and contribute to how our products develop.

Technical Support Specialist

General Counsel

• Own the legal intake function end-to-end: triage incoming requests, manage them to clear timelines, and resolve the majority of items independently.
• Draft, review, and negotiate a wide range of commercial agreements - customer contracts, vendor and partnership agreements, NDAs, and integration agreements.
• Partner closely with Sales, Customer Success, and Marketing as a force multiplier - actively helping the go-to-market teams reach commercially sound outcomes.
• Provide clear, practical guidance on commercial terms and recurring deal-desk levers.
• Develop a working understanding of our group structure and the inter-company arrangements that connect our operating entities.
• Partner with Finance, People Team and Security on corporate and regulatory compliance across the company’s operating jurisdictions - corporate filings, director and registered-address changes, annual reporting, regulatory certificates, tax registrations, and insurance renewals.
• Help maintain and operate the company’s compliance calendar, ensuring filing deadlines and statutory obligations are tracked and met.

Legal Counsel Associate

Frontend Engineer

• Understand business requirements and communicate with internal stakeholders to convert user flows into functional and appealing UI.
• Put emphasis on the UX when working with wireframes and prototypes.
• Maintain quality and ensure responsiveness of the application.
• Maintain component libraries to ensure visual consistency and scalable UI across the product.
• Review peer code to ensure knowledge sharing and good practices.
• Maintain code integrity and code organization.

Senior Front-end Developer

QA Engineer

• Provide feedback and share ideas for improving the overall quality of the products.
• Prepare test cases based on feature requirements and specifications.
• Use various testing techniques to verify that features and fixes are correctly implemented.
• Perform manual testing where automation is not applicable.
• Review and collaborate on unit and integration tests together with developers.
• Implement and maintain API, UI, and E2E automated test suites.
• Support engineers across the team in creating reliable automated tests and improving overall test coverage.
• Build, monitor, and maintain test environments, as well as the overall quality of the product and CI/CD experience.
• Participate in the entire lifecycle of the product - from specification to release.
• Drive a culture where quality is a collective commitment, guiding teams to integrate quality practices throughout the product lifecycle.
• Collaborate with developers, product managers, and designers to define clear, testable acceptance criteria for features and user stories.
• Build sufficient product domain knowledge, including relevant business processes, scenarios, and a good understanding of customers’ needs.
• Work with a high-performing and fun team following the Scrum method.
• Play a key role in our shared commitment to reliability by participating in a supportive SRE rotation, where team collaboration ensures that product performance and success are achieved together.

• Design, build, and scale the backend architecture and APIs powering the AI Hub and its autonomous agents (like the AI Sales Agent).
• Implement robust, low-latency integrations between core backend systems, LLMs, and communication channels to support 24/7 real-time automation.
• Ensure consistency, performance, and correctness across high-volume data models and complex backend workflows.
• Own MongoDB schema design and query optimization for complex data structures (including data models optimized for AI context and conversation history).
• Collaborate closely with Product Managers, Software Architects, and AI specialists to translate advanced automation requirements into robust technical solutions.
• Own and lead backend-focused strategic initiatives and architectural improvements within the AI Hub ecosystem.
• Own and lead frontend-focused strategic initiatives and architectural improvements within the AI Hub ecosystem.
• Debug and resolve production issues across the backend stack and infrastructure layer.
• Review peer code with a focus on correctness, performance, and maintainability.
• Write unit and integration tests and functional tests; Mentor junior engineers on backend fundamentals, system design, and AI integration best practices.