OfficeRnD

Analytics Engineer

• Build and maintain robust data models in dbt, leveraging advanced features, macros, and best practices.
• Maintain and support our data infrastructure.
• Monitor and optimize data syncs, warehouse performance, and costs.
• Develop and manage Looker dashboards and explores, ensuring data accuracy for internal stakeholders and our customers.
• Collaborate cross-functionally with diverse stakeholders to deliver data solutions that drive decision-making.
• Identify and resolve data quality issues, performance bottlenecks, and data integration challenges.
• Act as a subject-matter expert on the data, its relationships, and overall architecture.

Senior Analytics Engineer

Onboarding Specialist

• Lead the full onboarding journey - drive system adoption and client success from day one.
• Deliver smooth, engaging onboarding experiences that wow our customers.
• Build trusted relationships - anticipate needs and proactively solve challenges.
• Run tailored training sessions to empower customers and their teams.
• Track progress and ensure we exceed client expectations every step of the way.
• Quickly address questions or issues with care and clarity.

Customer Onboarding Specialist

Account Executive

• Establish and maintain high-quality relationships with Strategic customers throughout the entire lifecycle beginning with select prospects, onboarding and beyond.
• Serve as a strategic advisor to, and champion of, Enterprise-level needs and concerns.
• Proactively identify ways to add value to the partnership through product consultation, industry expertise and thought leadership.
• Prepare for and lead regular Business Reviews to facilitate a strategic conversation with customers regarding the health of their business, multithread the relationship across senior personas and decision-makers, intimately understand their priorities and goals, proactively sell our product roadmap, and promote maximum usage and value of the OfficeRnD platform.
• Achieve NRR and retention targets as set by OfficeRnD via price increases, cross-selling, and up-selling.
• Serve as a customer experience champion by receiving and communicating feedback to internal teams, putting forth solutions for improvement and overseeing implementation.
• Create and maintain strategic plans for targeted customers, seeking opportunities for growth that bring increased value to both the customer and OfficeRnD.
• Identify areas of risk for OfficeRnD, create mitigation strategies and lead cross-functional teams in resolution.
• Maintain organized tracking of active customer initiatives to ensure that communication is thorough and expectations are managed.
• Provide team leadership through mentorship of more junior team members and assist with pushing operational projects forward within team.

Strategic Account Director

Customer Success Manager

• Own day-to-day administration and governance of our HubSpot CRM.
• Build and maintain scalable processes, workflows, automations, lead routing, and reporting to support GTM team efficiency.
• Partner with Sales and Marketing to manage lifecycle stages, lead scoring, segmentation, and campaign tracking.
• Collaborate with Customer Success to support onboarding and upsell/cross-sell workflows.
• Maintain data integrity through regular audits, deduplication, and process documentation.
• Manage integrations with other core tools in our RevOps tech stack (e.g., ZoomInfo, Gong, PandaDoc, Aircall, billing platforms, etc.).
• Support end-user training, onboarding, and adoption of HubSpot features and best practices.
• Provide reporting and dashboards to enable visibility into pipeline, campaign performance, and revenue metrics.
• Monitor platform performance and recommend system enhancements based on business needs and product updates.

Senior Analytics Engineer

Customer Onboarding Specialist

Strategic Account Director

Strategic Account Director

CRM Administrator