Head of Product, Onboarding KYX
Tide
Senior Product Manager
Octopus Energy
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Own the experience customers interface with Octopus hardware through the app
- Bridge requirements across hardware, firmware, software, and design disciplines
- Partner with multiple business units to deliver new features for Octopus Charge, Cosy, and Home Mini products
- Migrate Octopus Energy-specific features from external repositories into newly created infrastructure
- Collaborate across diverse teams to create shared vision and alignment
- Build and maintain product roadmaps that span multiple disciplines and highlight cross-dependencies
- Monitor industry or regulatory changes affecting timelines and scope of deliverables
- Ensure consistency over the full range of products and the manifestation of Octopus values in them
- Work closely with customer-facing teams to communicate new feature launches and deprecations effectively
Requirements
- Genuine care for customers and tireless advocacy on their behalf
- Strength in tackling problems directly and shaping effective solutions beyond rigid guidelines
- Strong bias towards outcomes over processes
- Confidence in handling large-scale tasks independently
- Clear communication with engineering teams on system architecture and performance optimisation
- Solid grasp of engineering concepts
- Strong judgment in prioritisation
- Skill in juggling multiple tasks and shifting smoothly between competing demands
- Comfort with ambiguity and drive to build shared understanding and transparency among stakeholders
- Proactive communication and early issue-spotting
- Decisiveness and ability to make sound choices quickly
- Empathy when delegating and collaborating
- Enthusiasm for being the connector - the “glue” that holds teams together
- Previous experience in a fast-paced environment (handy, but not essential)
- Previous experience in the energy industry (handy, but not essential)
- Must be able to work in the UK (work authorization requirement)
Benefits
- We would prefer someone who can work in our London office but will consider remote candidates. However, you do need to be able to work in the UK.
- Our process usually takes up to 4 weeks, with flexibility around what works for you.
- We’ll always do our best to flex around what works for you during the recruitment process.
- Need any specific accommodations for interviews — they will customise the interview process for comfort.
- “Wondering what the salary for this role is? Just ask us!” — salary discussed with recruiter (flexible).
- Octopus Energy Group unique culture and perks (best company to work for awards and culture benefits).
- Visit our UK perks hub - Octopus Employee Benefits (link to detailed UK perks).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
system architectureperformance optimisationengineering concepts
Soft skills
customer advocacyproblem-solvingoutcome orientationindependenceclear communicationprioritisationmultitaskingambiguity managementproactive communicationdecisiveness
