Head of Product, Wealth Services
Tide
Head of Product, Onboarding KYX
Tide
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
About the role
- Define and execute strategy and roadmap for onboarding, identity verification (KYC/KYB), credential setup and access management
- Define how new members are verified and onboarded to Tide ensuring journeys are seamless, secure, compliant and cost-effective
- Partner with engineering leaders to design secure, scalable and resilient systems for the Onboarding & KYX domain
- Mentor and grow a team of 2–3 product managers; manage high-performing product managers
- Communicate product vision, priorities and progress to senior leadership and influence CXOs and key stakeholders
- Build and manage relationships with third-party providers, ensuring regulatory compliance, performance and commercial efficiency
- Design onboarding and access experiences that scale across Tide’s markets (UK, India, Germany) and adapt to regulatory and platform differences
Requirements
- 10+ years in product management, with 3+ years in a senior leadership role (Head/Director level) within FinTech, financial services, or high-growth tech
- Deep experience in Onboarding, KYC/KYB, Fraud Prevention, or Access Management
- Strong understanding of product architecture and scalability
- Proven ability to manage, coach, and inspire product managers and cross-functional teams
- Skilled in managing complex vendor relationships from negotiation and integration through to ongoing optimisation
- Passionate about building intuitive, secure, and frictionless end-to-end experiences for diverse users
- Confident in defining metrics, interpreting quantitative and qualitative insights, and adjusting strategy accordingly
Benefits
- Flexible working options
- Share options
- Group Life Insurance
- Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
- 25 days holiday with the ability to buy extra days
- 3 days for L&D or volunteering time off per year
- £1,000 professional L&D budget per year
- Access to 'salary sacrifice' benefits such as Cycle to Work scheme and pension contribution
- Spacious brand-new office near Old Street with an all-day snacks bar
- Enhanced family-friendly leave
- Sabbatical leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementonboardingKYCKYBfraud preventionaccess managementproduct architecturescalabilityvendor managementdata analysis
Soft skills
leadershipmentoringcommunicationrelationship buildingstrategic thinkinginfluencingcoachingteam managementproblem-solvinguser experience design
