Head of Product, Onboarding KYX
Tide
Lead Product Manager – Membership Plans
Tide
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Own the end-to-end strategy, vision, and roadmap for global Membership Plans, ensuring outstanding value and world-class member experience
- Shape and scale innovative subscription experiences; define and refine membership tiers, benefits, and pricing models
- Drive product discovery, development, and delivery from greenfield concepts to optimized member journeys
- Work closely with Billing, Payments, Marketing, Data, Finance, Engineering, Design to build frictionless, transparent subscription lifecycle management
- Manage lifecycle stages: sign-up, upgrades, renewals, downgrades, cancellations, and retention initiatives
- Lead cross-functional teams and align efforts with organisational OKRs and goals
- Inspire, mentor, and develop product talent and provide coaching to Product Managers
- Evangelise customer insights, synthesising qualitative and quantitative feedback to improve retention and drive subscription transformation
Requirements
- 9+ years overall experience with minimum 6 years’ product management experience
- Demonstrated success leading subscription, membership, or product-led growth features throughout the full product lifecycle
- Experience in iterative discovery and delivery environments
- Strong analytical and commercial acumen; adept at defining KPIs/OKRs and driving ARR-first initiatives
- Exceptional cross-functional collaboration skills; ability to influence senior stakeholders including legal, finance, and executive leaders
- Passion for user-centric, outcome-driven product development focused on retention and lifetime value
- Comfortable navigating ambiguity and translating complex challenges into clear plans, actions, and milestones
- Expert communicator and influencer able to articulate vision to any audience
- Demonstrated ability to develop scalable, compliant, global solutions with sensitivity to local market needs and regulatory frameworks
Benefits
- Flexible working options
- Share options
- Group Life Insurance
- Vitality Health Insurance, with a proactive focus on mental and physical wellbeing
- 25 days holiday with the ability to buy extra days
- 3 days for L&D or volunteering time off per year
- £1,000 professional L&D budget per year
- Pension contributions
- Access to 'salary sacrifice' benefits
- Spacious brand-new office near Old Street with an all-day snacks bar
- Enhanced family-friendly leave
- Sabbatical leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementsubscription managementmembership plansKPI definitionOKR alignmentdata analysisproduct lifecycle managementiterative discoverycommercial acumensubscription transformation
Soft skills
cross-functional collaborationinfluencing stakeholdersuser-centric developmentcommunicationmentoringstrategic visionanalytical thinkingproblem-solvingadaptabilityleadership
