Nsight

Bilingual

• Conduct outbound phone calls to check in on patients and address health concerns (expected call volume ranges from 70 to 90 calls per day)
• Handle inbound phone calls and route appropriately based on clinical urgency
• Route non-clinical inbound calls to the appropriate departments across the company
• Monitor and respond to Remote Patient Monitoring (RPM) alerts, escalating concerns when clinically indicated
• Collaborate with providers to coordinate timely and effective patient care
• Perform monthly wellness assessments and complete comprehensive chart reviews
• Accurately document all patient interactions in our clinical platform in real time
• Consistently meet or exceed individual and team performance metrics related to care quality, patient engagement, response times, and adherence to protocol standards
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned
• AI Fluency Requirement – Non Negotiable

Clinical LVN, Bilingual

• Conduct thorough assessment calls with patients to gather relevant information about their health status, concerns, and needs
• Identify and escalate patient needs, including refill requests, appointment scheduling, and connecting patients with community resources
• Develop comprehensive care plans based on patient assessments
• Perform Behavioral Health Integration (BHI) assessments to evaluate and address the mental health aspects of patient care
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned
• AI Fluency Requirement – Non Negotiable

Clinical CCM LVN, Bilingual

• Support CCM nursing staff by completing monthly patient assessments and conducting Chronic Care Planning Assessment (CCPA) calls.
• Complete delegated clerical and administrative activities on behalf of nursing staff.
• Document patient interactions, assessments, and intake in the EHR.
• Maintain compliance with company policies and applicable regulations.
• Coordinate communication between patients, caregivers, nursing staff, and providers.
• Perform other duties, as assigned.

CCM Intake MA, Bilingual

Customer Success Manager

• Own the full post-implementation relationship for a portfolio of strategic customers, serving as their primary point of contact and senior advocate within Nsight.
• Be accountable for retention outcomes across your assigned book of business—churn in your portfolio is your problem to prevent, detect early, and resolve.
• Maintain active visibility into the health of every account using data, engagement signals, and direct relationship intelligence to assess risk before it becomes a problem.
• Develop and execute account-level recovery plans for at-risk customers, escalating with precision and owning the resolution process from identification through close.
• Build trusted, strategic relationships with clinical, operational, and executive stakeholders across customer organizations while penetrating accounts broadly so Nsight has an expansive, multi-threaded presence.
• Lead and facilitate Quarterly Business Reviews with clinical and operational stakeholders, delivering data-backed narratives that demonstrate value and reinforce partnership.
• Serve as a consultative advisor, helping customers define success, evaluate impact, and grow their programs in alignment with Nsight's capabilities.
• Drive retention and expansion by consistently demonstrating value, aligning with customer strategic goals, and identifying new opportunities across service lines.
• Manage your portfolio by data, maintain accurate, current records across CRM and CS platforms, and use that data to drive decisions, not just report activity.
• Analyze account trends to identify systemic risks, engagement gaps, and growth opportunities across your portfolio.

Senior Customer Success Manager

Sales Development Rep

• Build and maintain strong relationships with prospects through consistent follow-up and professional communication
• Educate potential customers on Nsure's revenue cycle automation platform and the impact it can have on their organization's bottom line
• Team up with Sales and Marketing to develop and refine winning outreach strategies and messaging
• Track all sales activities and maintain clean, accurate pipeline data in our CRM system
• Schedule high-quality discovery meetings for Account Executives
• Meet or exceed activity metrics and pipeline generation goals
• Maintain compliance with company policies and applicable regulations

Sales Development Representative, SDR

Customer Support

• Conduct Comprehensive Onboarding Calls: Initiate and lead remote onboarding sessions with newly enrolled patients via phone or video conferencing. Clearly and concisely explain the purpose of remote patient monitoring and the benefits of using their assigned medical devices
• Device Setup and Usage Guidance: Provide step-by-step instructions on how to unpack, set up, and connect their medical devices (e.g., blood pressure cuffs, heart rate monitors) to the required platforms or applications. Address any initial technical challenges patients may encounter with patience and clarity
• Vital Readings Education: Educate patients on the significance of consistently monitoring their vital signs, explain what constitutes a normal range, and guide them on how to accurately interpret the readings provided by their devices
• Troubleshooting and Technical Support: Offer effective troubleshooting assistance for common device setup or usage issues. Escalate more complex technical problems to the appropriate internal support teams while ensuring the patient remains informed and supported
• Accurate Documentation: Meticulously document all patient interactions, including onboarding progress, questions asked, troubleshooting steps taken, and the patient's level of understanding in the Electronic Health Record (EHR) system
• Proactive Adherence Calls: Conduct follow-up adherence calls with patients at scheduled intervals to reinforce the importance of consistent monitoring and address any challenges they may be facing in adhering to their monitoring schedule
• Positive Team Contribution: Actively contribute to a collaborative, supportive, and positive work environment, sharing knowledge and best practices with colleagues
• Uphold Nsight Culture: Embody and promote Nsight Health's core values of positivity, patient-centricity, and innovation in all interactions
• Maintain compliance with company policies and applicable regulations
• Perform other duties as assigned

Clinical LVN, Bilingual

Clinical CCM LVN, Bilingual

CCM Intake MA, Bilingual

Senior Customer Success Manager

Sales Development Representative, SDR

Patient Support Specialist – Onboarding