Senior Customer Success Manager

Nsight

Customer Success Manager at Nsight Health managing strategic customer accounts with a focus on retention and growth. Leading complex client conversations and using data for measurable outcomes.

Posted 4/25/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full post-implementation relationship for a portfolio of strategic customers, serving as their primary point of contact and senior advocate within Nsight.
Be accountable for retention outcomes across your assigned book of business—churn in your portfolio is your problem to prevent, detect early, and resolve.
Maintain active visibility into the health of every account using data, engagement signals, and direct relationship intelligence to assess risk before it becomes a problem.
Develop and execute account-level recovery plans for at-risk customers, escalating with precision and owning the resolution process from identification through close.
Build trusted, strategic relationships with clinical, operational, and executive stakeholders across customer organizations while penetrating accounts broadly so Nsight has an expansive, multi-threaded presence.
Lead and facilitate Quarterly Business Reviews with clinical and operational stakeholders, delivering data-backed narratives that demonstrate value and reinforce partnership.
Serve as a consultative advisor, helping customers define success, evaluate impact, and grow their programs in alignment with Nsight's capabilities.
Drive retention and expansion by consistently demonstrating value, aligning with customer strategic goals, and identifying new opportunities across service lines.
Manage your portfolio by data, maintain accurate, current records across CRM and CS platforms, and use that data to drive decisions, not just report activity.
Analyze account trends to identify systemic risks, engagement gaps, and growth opportunities across your portfolio.

Requirements

What you’ll need

5–10+ years of progressive experience in Customer Success, account management, or client services, with demonstrated progression into senior-level ownership.
Proven track record of owning retention and expansion outcomes at the individual contributor level, preferably in B2B SaaS, healthcare, or managed services.
Experience managing a complex portfolio of enterprise accounts with multiple stakeholder layers and high strategic value.
Proven ability to lead executive-level client conversations and facilitate QBRs with clinical or operational leadership.
Deep expertise with CS and CRM tooling such as HubSpot, Salesforce, Gainsight, or equivalent—able to build and interpret reports independently.
Strong analytical capability: you think in metrics, build dashboards, and use data to make every decision.
Executive presence and experience influencing clinical, operational, and C-suite stakeholders without authority.
Self-managing, fast-moving, and innovative— you don't wait for permission to improve things.
Preferred Healthcare, RPM, CCM, or value-based care experience—this is a significant differentiator.
Background in chronic care management program operations or Remote Patient Monitoring.
Experience working within a healthcare technology company, not just a services organization.
Familiarity with HIPAA compliance, BAA management, and healthcare data security requirements.
CPC, CPMA, CHBME, or equivalent certifications are a plus.
Bachelor's or Master's degree in Business, Healthcare Administration, or a related field preferred.

Benefits

Comp & perks

Unlimited PTO
Medical, Dental, Vision, and supplemental insurance options
401(k) Plan with 3.5% Company Match
Company-provided equipment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementclient servicesretention outcomesexpansion outcomesdata analysisdashboard buildingreport interpretationchronic care managementremote patient monitoring

Soft Skills

executive presenceinfluencing stakeholdersself-managementinnovationconsultative advisingrelationship buildingstrategic thinkingproblem resolutioncommunicationfacilitation

Certifications

CPCCPMACHBMEBachelor's degreeMaster's degree