NPS Prism

Technical Product Manager

• Own the strategy, vision, and roadmap for innovative SaaS products
• Set ambitious goals and deliver impactful features
• Drive the creation of data-driven tools leveraging data science
• Collaborate closely with cross-functional teams
• Engage cross-functional teams to align on priorities
• Define, track, and analyze key product metrics for continuous improvement

Data Analyst

• Collaborate closely with Product Specialists and Product Managers to contribute to the development and success of a commercially valuable product
• Support customer success and adoption efforts for the region
• Execute big data processing and create client-ready visualization dashboards
• Design and develop new data workflows and analytical queries
• Analyze large datasets to uncover trends and identify potential issues
• Support team leads in problem-solving, hypothesis generation, and quality control

Product Data Analyst

Sales Development Rep

• Research prospective clients: partner with Commercial Directors to understand target organizations and build lead lists for potential outreach
• Targeted outreach: support strategic outreach to prospective clients through various channels, including email, phone calls, and social media.
• Monitor inbound leads: assist in following up with inbound leads and coordinate introductory calls as needed
• Maintain CRM records: ensure timely data entry of any prospecting efforts are maintained within the CRM (HubSpot)
• Deal support: partner with Commercial Directors at any phase of the deal cycle to ensure the deal continues to progress.
• Events: Additional responsibilities may include attending lead generation events and providing sales support on site.
• Sales Operations assistance: On occasion, sales development representatives may support post-sales analysis to improve sales win-rates and efficiencies.

Sales Development Representative, SDR

• Support deal creation through top of funnel activities such as identifying prospects, conducting cold outreach, and facilitating inbound leads
• Report directly to a Manager within the Commercial NPS Prism team
• Research prospective clients and build lead lists with Commercial Directors
• Support targeted outreach via email, phone calls, and social media
• Monitor inbound leads and coordinate introductory calls
• Maintain CRM records (HubSpot)
• Assist Commercial Directors through deal lifecycle: schedule next steps, draft follow up emails, create ad hoc collateral
• Attend lead generation events and provide on-site sales support
• Support sales operations occasionally for post-sales analysis and evolve sales playbook

Sales Development Representative

• Own the strategy, vision, and roadmap for SaaS products that elevate customer experience through data-driven insights
• Lead end-to-end product lifecycle from discovery through delivery and iteration, ensuring alignment with business objectives
• Drive creation of data-driven tools leveraging data science and machine learning for client-facing and internal applications
• Translate analytical models into scalable solutions that unlock business value
• Collaborate closely with software engineering, data engineering, data science, analytics, and design across global locations
• Own backlog grooming and release cycles; transform requirements into precise product specifications for on-time, high-quality delivery
• Integrate quantitative and qualitative research, A/B testing, usability studies, and customer feedback into product planning
• Use tools like Pendo to monitor feature usage, track KPIs, and drive data-informed iterations
• Contribute to technical discussions, validate feasibility, and ensure alignment between product intent and engineering implementation
• Engage cross-functional teams and influence senior stakeholders; remove blockers and communicate trade-offs, timelines, and business impact
• Define, track, and analyze key product metrics to evaluate success and inform roadmap decisions