NPS Prism

Technical Product Manager

• Own the strategy, vision, and roadmap for SaaS products that elevate customer experience through data-driven insights
• Lead end-to-end product lifecycle from discovery through delivery and iteration, ensuring alignment with business objectives
• Drive creation of data-driven tools leveraging data science and machine learning for client-facing and internal applications
• Translate analytical models into scalable solutions that unlock business value
• Collaborate closely with software engineering, data engineering, data science, analytics, and design across global locations
• Own backlog grooming and release cycles; transform requirements into precise product specifications for on-time, high-quality delivery
• Integrate quantitative and qualitative research, A/B testing, usability studies, and customer feedback into product planning
• Use tools like Pendo to monitor feature usage, track KPIs, and drive data-informed iterations
• Contribute to technical discussions, validate feasibility, and ensure alignment between product intent and engineering implementation
• Engage cross-functional teams and influence senior stakeholders; remove blockers and communicate trade-offs, timelines, and business impact
• Define, track, and analyze key product metrics to evaluate success and inform roadmap decisions