NPS Prism

Manager

• Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights.
• Provide top-notch service in product knowledge, customer experience, and proactive competitive CX insights.
• Manage a portfolio of strategic clients leveraging NPS Prism’s benchmarking CX insights.
• Manage strategic account plans, pursuing revenue growth opportunities, and growing presence.
• Create and engage clients on CX thought leadership driven by Prism.
• Deliver client excellence through new CX industry insights powered by Prism.
• Act as a dedicated resource to discuss business challenges and best practices with clients.
• Engage with clients and solicit feedback on the Prism product.
• Support sales strategy and commercialization efforts for prioritized prospects and clients.

Client Engagement, Insights Manager