NPS Prism

Recruitment

• Lead end-to-end recruiting for open roles in Brazil, from intake to offer
• Partner with hiring managers to define role requirements and build compelling, inclusive job descriptions
• Source candidates through job boards, LinkedIn, social media, direct outreach, and internal networks
• Conduct initial screenings and coordinate interview panels, ensuring a smooth and positive candidate experience throughout
• Manage offer processes, including compensation discussions, offer letters, and candidate correspondence
• Coordinate post-offer engagement to keep candidates warm during notice periods
• Track and report on recruiting metrics; identify process improvements and bottlenecks
• Support NPS Prism's DE&I talent acquisition strategy and help meet diversity targets
• Stay current on Brazil and US labor market trends, compensation benchmarks, and best practices
• Support the full Brazil employee lifecycle: onboarding, status changes, performance cycles, offboarding
• Assist with payroll and benefits administration in partnership with our providers
• Maintain accurate HR records and systems, ensuring data integrity and confidentiality
• Help coordinate employee engagement programs and culture initiatives
• Serve as a resource for employees on HR policies, processes, and compliance questions
• Assist with HR compliance topics relevant to Brazilian (CLT) employment contexts

Senior People & Talent Acquisition Analyst

Product Manager

• Own end-to-end product development across the full lifecycle: ideation, discovery, scoping, prioritization, build, launch, and post-launch iteration
• Lead new product development efforts to create new analytics and primary research products, including AI-enabled capabilities
• Own product strategy and roadmap decisions for your product area
• Apply a customer point of view, working backwards from customer needs
• Identify, size, and prioritize product opportunities
• Collaborate closely with engineering, data science, commercial, and operations teams
• Actively unblock challenges across teams
• Define and own success metrics (e.g., adoption, engagement, retention, revenue impact)

Product Manager, Customer Insights Platform

Customer Success Manager

• Analyze large datasets, build insights and help transform complex data into compelling stories
• Partner with your Senior Client Engagement Manager (Sr CEM) to build client-ready materials and presentations that clearly communicate CX insights
• Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities
• Manage client request backlog and data refreshes process
• Support client onboarding, engagement, and ongoing adoption of NPS Prism
• Join client meetings and assist in delivering insights, training, and tailored support
• Create and deliver training sessions and materials for clients, as needed
• Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics

Client Engagement, Insights Specialist

Manager

• Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance
• Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management
• Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices.
• Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines
• Analyze the data using tools like SQL, Alteryx, and Databricks.
• Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification
• Respond to onshore team/client questions around the data and insights
• Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions
• Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed
• Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients

Product Operation Manager

• Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights
• Combine industry, CX, and analytical expertise to guide clients in establishing winning customer experience and loyalty strategies; identify levers of change and communicate required changes to senior leadership
• Support Bain case teams as a CX subject matter expert as they leverage NPS Prism data in support of client and business development work
• Own the strategic relationship with NPS Prism clients to ensure that they realize the full strategic insights and value of the Prism tool in order to drive CX improvement throughout their organization
• Deliver client excellence through new CX industry insights powered by Prism and by executing day-to-day delivery in a high-quality, detail-oriented manner
• Leverage AI tools and workflow automation to accelerate insight delivery and expand what's possible within your client portfolio
• Drive prospective client sales discussions and processes, in collaboration with Bain Partners, to fuel the growth of the Prism business

Client Insights & Strategy, Manager

Data Engineer

• Design, build, and optimize ETL/ELT workflows using Databricks, SQL, Python/pyspark & Alteryx
• Work on cloud platforms (Azure, AWS) to build and manage data lakes, data warehouses, and scalable data architectures
• Use Databricks for big data processing, analytics, and real-time data processing
• Collaborate with cross-functional teams to deliver impactful data solutions
• Leverage CI/CD pipelines to streamline development, testing, and deployment of data engineering workflows

Senior People & Talent Acquisition Analyst

Product Manager, Customer Insights Platform

Client Engagement, Insights Specialist

Product Operation Manager

Client Insights & Strategy, Manager

Data Engineer II