Client Insights & Strategy, Manager

NPS Prism

Client Engagement Manager at NPS Prism, focusing on strategic client relationships and leveraging customer experience insights for business growth. Collaborating with customer stakeholders to optimize platform utilization.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build and nurture positive client relationships and work closely with customer stakeholders to assist them in effectively utilizing our platform and insights
Combine industry, CX, and analytical expertise to guide clients in establishing winning customer experience and loyalty strategies; identify levers of change and communicate required changes to senior leadership
Support Bain case teams as a CX subject matter expert as they leverage NPS Prism data in support of client and business development work
Own the strategic relationship with NPS Prism clients to ensure that they realize the full strategic insights and value of the Prism tool in order to drive CX improvement throughout their organization
Deliver client excellence through new CX industry insights powered by Prism and by executing day-to-day delivery in a high-quality, detail-oriented manner
Leverage AI tools and workflow automation to accelerate insight delivery and expand what's possible within your client portfolio
Drive prospective client sales discussions and processes, in collaboration with Bain Partners, to fuel the growth of the Prism business

Requirements

What you’ll need

Bachelor’s degree
4+ years of experience in consulting, customer insights, or account management and sales in a data business
Experience as a client service professional engaging C –suite members and senior executives of Fortune 1000 companies.
Successful track record of managing and growing senior client relationships
Outstanding client service skills: responsive, proactive, empathetic and detail-oriented
Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results
Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive
Strong communications skills: creates open and ongoing dialog with both clients and internal team members; extensive presentation experience a must
Strong leadership skills: you understand clients’ businesses and how emotional connection can help drive results; capable of rallying and collaborating with client and internal teams
Outstanding project leadership, coordination and organizational skills; able to manage competing priorities and keep external and internal teams aligned and on track

Benefits

Comp & perks

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Hard Skills & Tools

customer experienceloyalty analyticsdata analysisworkflow automationNPS Prismstrategic marketingclient relationship managementconsultingaccount managementsales

Soft Skills

client serviceproactiveempatheticdetail-orientedcommunicationleadershiporganizational skillsproject managementadaptabilityentrepreneurial mindset

Certifications

Bachelor’s degree