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Product Manager, Customer Insights Platform
NPS PrismProduct Manager at NPS Prism delivering analytics- and primary-research products for customer insights. Collaborating across teams to drive growth and product development over the next five years.
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own end-to-end product development across the full lifecycle: ideation, discovery, scoping, prioritization, build, launch, and post-launch iteration
- Lead new product development efforts to create new analytics and primary research products, including AI-enabled capabilities
- Own product strategy and roadmap decisions for your product area
- Apply a customer point of view, working backwards from customer needs
- Identify, size, and prioritize product opportunities
- Collaborate closely with engineering, data science, commercial, and operations teams
- Actively unblock challenges across teams
- Define and own success metrics (e.g., adoption, engagement, retention, revenue impact)
Requirements
What you’ll need- 5+ years of experience in product management, product development, or a closely related role
- Professional-level proficiency in written and spoken English
- Demonstrated experience delivering products across the full development spectrum, from concept to launch
- Strong customer-centric mindset with experience working backwards from user needs
- Experience building or managing analytics-driven, research-based, and/or AI-enabled data products
- Proven ability to operate as a hands-on individual contributor
- Strong data analysis skills (e.g. SQL, Alteryx, Excel, etc.)
- Strong problem-solving skills and comfort operating in ambiguous environments
- Excellent verbal and written communication skills, including the ability to work across geographies and cultures
Benefits
Comp & perks- Bain’s award-winning collaborative work culture
- Diversity, inclusion, and collaboration are key to building extraordinary teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Product DevelopmentData AnalysisSQLAlteryxExcelProduct StrategyRoadmap DevelopmentSuccess Metrics DefinitionAnalytics-Driven ProductsResearch-Based Products
Soft Skills
Problem-SolvingCommunicationCollaborationAdaptabilityCustomer Focus