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Client Engagement, Insights Specialist
NPS PrismClient Engagement Specialist generating insights and assisting client onboarding at NPS Prism. Collaborating with teams to deliver impactful customer experience strategies and training.
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Analyze large datasets, build insights and help transform complex data into compelling stories
- Partner with your Senior Client Engagement Manager (Sr CEM) to build client-ready materials and presentations that clearly communicate CX insights
- Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities
- Manage client request backlog and data refreshes process
- Support client onboarding, engagement, and ongoing adoption of NPS Prism
- Join client meetings and assist in delivering insights, training, and tailored support
- Create and deliver training sessions and materials for clients, as needed
- Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics
Requirements
What you’ll need- At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles
- Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights
- Proficient in Excel and Tableau (or similar tools)
- Skilled at translating analysis into clear, compelling presentations using PowerPoint
- Excellent communication and collaboration skills
- Passionate about customer experience, loyalty metrics (like NPS), and strategic marketing
- Advanced to fluent English proficiency, with excellent written and verbal communication skills
Benefits
Comp & perks- Bain's award-winning collaborative work culture
- Diverse and inclusive environment
- Professional growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisdata extractioncustomer insightsanalyticspresentation skillsNPS metricsstrategic marketing
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaboration skillstraining skills