NOVALINK SOLUTIONS LLC

Analyst

• Provide functional, operational, and project support for Oracle Fusion Cloud EPM modules including Planning, Budgeting, and Cost Reporting processes.
• Support Oracle Fusion SCM/Inventory activities including configuration validation, issue triage, and operational readiness testing.
• Assist with support and stabilization activities related to Oracle Phase 2 implementation efforts.
• Assist with troubleshooting production and non-production issues across ERP, EPM, SCM, and related integrations.
• Work closely with business stakeholders, implementation partners, and technical teams to resolve issues and validate system functionality.
• Participate in hypercare and post-go-live stabilization activities.
• Collaborate with existing Oracle ERP Analysts, implementation team, and project teams supporting regression testing efforts for Oracle quarterly updates and Phase 2 deployment activities.
• Create, maintain, and execute detailed test scripts and testing scenarios across ERP, EPM, and SCM modules.
• Participate in the coordination of User Acceptance Testing (UAT) activities with business users and functional teams.
• Validate defect resolutions and retest fixes across integrated Oracle environments.
• Assist in development of risk-based testing strategies and test coverage plans.
• Document testing results, defects, risks, and remediation activities.
• Support testing coordination across integrations, interfaces, reports, workflows, and security roles.
• Assist with improving overall testing maturity and standardization processes within the Oracle environment.
• Support Oracle quarterly release testing and deployment readiness activities.
• Assist with environment validation activities following refreshes, patches, or configuration changes.
• Collaborate with implementation partners and internal teams on configuration validation and migration activities.
• Participate in status meetings, issue review sessions, and operational planning discussions.
• Provide documentation and knowledge transfer support as needed.

ERP Analyst 3

Project Manager

• The Tennessee Department of Health (TDH) is currently recruiting a HealthCare Project Manager (Sr.) to support the implementation of a statewide Health Information Exchange (HIE) supporting.
• The HealthCare Project Manager (Sr.) would be responsible for monitoring and reporting on the progress, identifying issues, providing solutions, and the day-to-day coordination of project activities.
• This position will work closely with key Department leaders and staff and will be directly responsible for ensuring projects are delivered on time, in compliance, and within budget, and for ensuring effective communications with stakeholders.
• Providing effective project management through the completion of the project.
• Establishing and tracking key performance indicators (KPIs).
• Regularly communicating with department senior leadership and staff.
• Continuously collaborating with internal and external stakeholders.
• Plan, develop, and express concepts accurately, and meet deadlines.
• Assist in the review of deliverables.

Senior HealthCare Project Manager

• Manage a portfolio of medium to large-sized projects
• Consult with Subject Matter Experts (SME) to document existing processes
• Develop and maintain a productive working relationship with key technical stakeholders and vendors
• Defines business requirements based on business needs and gaps collaboratively with the SME
• Applies project methodology to include planning, organizing, monitoring, managing budget, project closure activities and enforcing best practices
• Creates deliverables such as business process flows, business requirements, test plans, test scripts and project plans
• Works with stakeholders to manage deliverables and project timeline
• Provides status reporting to internal and external stakeholders on a regular basis
• Assist in defining business metrics to manage and improve processes
• Facilitate weekly, bi-weekly project meetings and provide comprehensive notes and action items
• Negotiate conflicts and resolve issues as they arise during process
• Identify and manage project issues and track resolution
• Analyze and prioritize risk and assess potential project impact
• Develop and maintain risk plans, processes and systems to mitigate risk
• Responsible for project communications to leadership, the stakeholder community, and project team
• Provide work directions to assigned projects, including scheduling, assignment of work and review of project efforts
• Identify ways to resolve scope, schedule, budget, and quality issues
• Conducts in-depth root cause analyses and participate in Change Management deliverables
• Support and enforce standards and methodologies around business process development, project management and change management

Business Analyst

• Coordinate the development of project schedules, implementation plans, and documentation for HR automation releases
• Lead User Acceptance Testing (UAT) cycles with HR Office stakeholders
• Oversee the development of testing strategies, data scenarios, and test plans
• Develop standardized desk procedures of business processes
• Manage user stories, project backlog, sprint backlogs
• Produce deliverables including project schedules, business requirements, and user acceptance testing artifacts
• Assist in business process redesign and documentation

Business Analyst – Advanced

ServiceNow

• Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions.
• Translate business requirements into scalable applications with robust reporting and governance.
• Lead end‑to‑end CSM implementations from discovery through deployment and hyper‑care.
• Configure core CSM: case management, SLAs/entitlements, knowledge, portals/communities, omnichannel intake.
• Build reports and Performance Analytics dashboards with KPIs, indicators, and scheduled reporting.
• Automate workflows using Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.
• Integrate systems via REST/SOAP; implement secure auth (OAuth2, API keys) and SSO (SAML/OIDC).
• Manage data imports/transforms, data quality rules, and align models with legacy Siebel CRM System.
• Enforce platform security and governance: ACLs, roles, RBAC, update sets, source control, environment promotion.
• Optimize performance and reliability; troubleshoot incidents/problems and perform root‑cause analysis.
• Drive quality assurance (ATF, unit/UAT plans), release notes, upgrades, and regression testing.
• Produce documentation (design specs, runbooks) and deliver stakeholder training.

Cloud Computing Specialist – ServiceNow, CSM

Community Manager

• Dementia Navigators connect caregivers and individuals living with dementia to community resources and clinical support
• Promoting dementia-friendly practices, providing memory screenings, educating about Alzheimer's disease and related dementias (ADRD)
• Encouraging early detection, improving access to services, and strengthening community-clinical partnerships
• Communicating with community partners to connect individuals with ADRD and caregivers to resources
• Delivering educational materials and presentations to reduce dementia risk
• Collaborating with health care providers to promote early ADRD detection and individualized care plans
• Identifying and reporting funding opportunities to support local ADRD and caregiver activities
• Maintaining secure client information, tracking client outcomes and barriers to care, and streamlining referrals
• Monitoring program success, tracking individuals served, and assessing community barriers to care
• Staying current on evidence-based practices in dementia risk, ADRD, and caregiving
• Communicating regularly with team members and supervisors at all levels to ensure program consistency
• Ensuring HIPAA compliance by securely storing and protecting client data
• Managing and tracking financial records according to state and county requirements

Community Dementia Navigator – Contract Position

Administration

• Lead administration of the IBM InfoSphere DataStage platform (11.7) including installation, configuration, and ongoing platform management.
• Configure and manage DataStage components including engine tier, services tier, repositories, and project environments.
• Support promotion and deployment of ETL assets across development, test, and production environments.
• Analyze and optimize DataStage job performance and troubleshoot ETL bottlenecks and performance issues affecting batch processing windows.
• Collaborate with development teams to improve ETL design patterns and job performance.
• Administer enterprise job orchestration tools such as RunDeck, Control-M, or similar scheduling platforms used to manage ETL batch workloads.
• Monitor batch execution and troubleshoot job failures across the ETL pipeline and develop operational procedures for job restart, failure recovery, and incident response.
• Provide operational support for the Cognos Analytics reporting platform (v 12.1.0).
• Monitor Cognos services and assist with platform troubleshooting and operational stability.
• Support deployment and promotion of Cognos reports and packages across environments.

Lead DataStage Platform Administrator

Data Analyst

• Analyze and interpret IT financial data across Azure and VITA environments, including consumption, billing, and chargeback models.
• Develop and maintain Power BI dashboards and reports to visualize cost trends, server migration impacts, and workload optimization opportunities.
• Perform variance analysis on monthly and annual IT spend, identifying anomalies and opportunities for savings.
• Manually maintain and enhance datasets from Apptio, Azure Portal, and SharePoint sources to ensure accuracy and completeness.
• Document processes and procedures for financial reporting and analysis.
• Collaborate with the technical cloud team, I&O team and finance stakeholders to align cost models with operational realities.
• Support Azure migration planning by modeling server cost scenarios and forecasting reserve capacity needs.
• Contribute to FinOps strategy development by providing insights on cost drivers and utilization patterns.

Data Analyst 3

Software Engineer

• In this role, you will be a key player in our Oracle-based development projects, bridging the gap between database architecture and application functionality.
• Your day-to-day responsibilities will include: Architecting, designing, developing, and documenting structures for complex permitting applications.
• Fixing and developing application changes to meet functional and technical designs while adhering to coding standards and SDLC best practices.
• Debugging applications and ensuring specifications are met before integrating new modules and upgrades into the live production database system.
• Engaging with business analysts, subject matter experts, and stakeholders to translate functional requirements into technical specifications.
• Supporting production systems by analyzing and resolving problems in a timely manner, and resolving end-user service requests.
• Preparing clear, comprehensive technical documentation for application specifications.
• Actively participating in Agile ceremonies, including backlog grooming, sprint planning, and daily stand-up meetings.
• Taking a customer-centric approach to problem-solving: responding promptly to stakeholder needs, soliciting feedback, and managing expectations.

Senior Oracle Application Developer

Risk

• Maintain and administer the Business Glossary
• Support identification, implementation, and consumption of metadata and data modeling tooling
• Develop and maintain end-to-end data lineage diagrams
• Author data quality rules, thresholds, and validation checks against critical data elements

IT Governance Analyst 2

Manager

• Serve as lead administrative and fiscal support for HRP-funded Maternal and child Health grants.
• Track grant budgets, invoices, and spend-downs to support fiscal accountability and sustainability.
• Review and process invoices and supporting documentation for compliance prior to submission.
• Coordinate with fiscal and contracts staff to resolve discrepancies and ensure timely payments.
• Supervise and support an Administrative Assistant 3, including training, task assignment, and quality review.
• Maintain grant documentation and records in compliance with TDH, HRSA, and CMS requirements.
• Support program directors with reporting, scheduling, and administrative coordination.

Administrative Services Manager

• Design, develop, and maintain ETL jobs using IBM InfoSphere DataStage.
• Build and optimize data pipelines for Medicaid/MMIS data processing and reporting.
• Extract, transform, and load data from multiple sources including mainframe, relational databases, and external systems.
• Collaborate with data architects to implement scalable and reusable ETL frameworks.
• Perform data cleansing, validation, and transformation to ensure data quality and integrity.
• Optimize job performance and troubleshoot ETL failures and data issues.
• Work with large datasets including claims, eligibility, provider, and reference data.
• Support data integration between legacy systems, data warehouses, and cloud environments.
• Develop and maintain documentation for ETL processes and data mappings.
• Participate in testing, deployment, and production support activities.