NOVALINK SOLUTIONS LLC

Business Analyst

• Serve as a key liaison between procurement, finance, and operational teams
• Ensure the timely processing of invoices, accounts payable transactions, and IT procurement activities
• Review and process invoices, reconcile vendor accounts, monitor expenditures, track payment activity
• Support budget management efforts, receive and process payments within the prompt pay guidelines
• Track and produce analytic reports for measuring productivity
• Perform administrative duties to support the division as well as VDOT offices around the state
• Respond to procurement inquiries and reconcile vendor issues
• Work closely with the finance section to track payments in process

IT Business Analyst – Procurement, Finance Support

Analyst

• Work with the Project team members and business stakeholders to understand business processes and pain points.
• Develop expertise in the customers’ business applications
• Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution
• Diagram current processes and proposed modifications using process flows, context diagrams and data flow diagrams
• Discover and document requirements and user stories with a focus on improving both business and technical processing.
• Translate business needs into detailed user stories, use cases, process flows, and other artifacts.
• Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff
• Strong sense of ownership and accountability
• Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications
• Identify and group related user stories into Themes, document the dependencies and associated business processes
• Ability to manage competing priorities and meet deadlines.
• Assist Product Owner in maintaining the product backlog
• Create conceptual prototypes and mock-ups
• Create wireframes and prototypes.
• Propose alternative solutions that balance cost and benefit and adequately test a solution’s feasibility for business and technical compatibility.
• Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions.
• Perform Quality Analyst functions such as defining test objectives, test plans and test cases, and executing test cases (including regression testing)
• Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress
• Assist in validating system changes align with business requirements.
• Schedule, facilitate, and document meetings with cross-functional teams.
• Prepare agendas, capture key decisions and action items, and distribute meeting notes.
• Serve as the liaison between business users, project managers, developers, and other stakeholders.
• Provide regular updates on progress, risks, and issues.

System Analyst 3

ServiceNow

• Assist with development and configuration related tasks in support of ServiceNow implementation
• Develop, configure, test, and deploy solutions for backlog items
• Create and enhance complex Service Catalog items
• Maintain the Knowledge Base (KB) structure for governance and usability
• Perform full lifecycle implementation tasks, including configuration, system integration, testing, and solution design
• Create, configure, and maintain service now reports and dashboards
• Author clear technical and process documentation utilizing the ServiceNow Knowledge Base module
• Collaborate effectively with technical teams and business stakeholders

Senior ServiceNow Developer

• The primary responsibility of this role will be analyzing IT project initiation requests and compiling documentation necessary to support new IT procurements, contracts, or in-house system development initiatives.
• As workload permits, the Business Analyst may also be assigned to active IT project teams.
• The Business Analyst will work closely under the guidance of the IT BA Manager, and successfully collaborate with business stakeholders, relevant IT teams, to gather, analyze, and document business and technical requirements.
• Conduct stakeholder interviews, workshops, and Joint Application Development (JAD) sessions.
• Identify business process inefficiencies, operational pain points, and opportunities for process improvement.
• Support User Acceptance Testing (UAT) activities and validate that business requirements have been successfully implemented.

IT Enterprise Business Analyst 2

Project Manager

• Collaborate with other project managers, clients, vendors, and engineering teams on various projects, presentations, and meetings ensuring follow-up and adequate communication for continuous alignment on multiple projects (small and large in parallel).
• Manage project tracking and reporting through a structured Waterfall framework to ensure full compliance visibility and no gaps in milestone or deliverable accountability, while supporting development and engineering teams who execute work using Agile practices such as Kanban and Scrum.
• Review and interpret contractual documentation to extract project scope, deliverable requirements, compliance obligations, and key milestones, ensuring project plans and team activities remain aligned with contract terms.
• Provide attention to detail to internal and external email communications to analyze in order to produce relevant and valuable responses to maintain organizational relationships and project visibility.
• Identify relevant audiences for meetings, ensuring thorough meeting preparation and creating project charter and kick-off presentations that provide information such as business driver, targeted audience, communications plan, scope, project phases, and next steps for planning project schedule activities with technical teams.
• Conduct meeting analysis that results in facilitation of routine meetings/ceremonies to track projects and maintain project boards and dashboards using Jira and ServiceNow.
• Understand when and how to escalate to other groups when necessary.
• Consistently maintain project status, update project roadmaps, and adhere to defined project structure standards with the integrated tool stack provided.
• Ability to draft process and ‘how to’ documentation.
• Assist with identifying project constraints, risks, inefficiencies, and areas where processes can be improved and/or reinforced.
• Reinforce agreed upon priorities, policies, and team best practices.
• Utilize project management software i.e., MS Project/Project Online, SharePoint Project Template, Jira, Confluence, ServiceNow, etc.
• Maintain, update, and archive project notes, follow-ups, and documentation.
• Familiar with all functions of Outlook including alert functions and the ability to schedule meetings utilizing the Scheduling Assistant.
• Generate and archive notes from project meetings that add value to management decision-making.
• Ensure communication channels are made available for all projects to enable adequate communication and escalation process among project team members.
• Hybrid with the expectation to come onsite to the Atlanta (Midtown) office as needed.

• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team’s technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Administration

• Provide strategic leadership and operational oversight for Tennessee's Healthcare Resiliency Program
• Manage program planning, implementation, evaluation, and stakeholder engagement
• Coordinate with clinical partners, health systems, technology vendors, and rural providers
• Oversee program performance, data reporting, and compliance with state and federal grant requirements
• Lead statewide strategy for rolling out the competitive opportunity for the healthcare resiliency program
• Set program goals, KPIs, and success metrics
• Develop sustainability pathways beyond the 5year grant
• Manage federal grant requirements under the Rural Health Transformation Program
• Oversee budgeting and fiscal stewardship
• Maintain regulatory compliance
• Provide hands on technical assistance to rural providers
• Produce quarterly and annual reports for federal funders and leadership
• Conduct program evaluations and disseminate findings to stakeholders
• Develop and execute communications plans
• Present program updates to executive leadership, boards, legislative bodies, and community forums

Public Health Administrator

Copywriter

• Support several high-impact projects that advance the statewide implementation of high-quality instructional materials (HQIM) and supplemental materials that align with revised science standards.
• Lead the development of a cohesive, state-approved design framework for the initial release of K–2 supplemental science units, ensuring materials are visually engaging, user-friendly, and optimized for district, educator, and student use.
• Apply this design framework to existing Tennessee-adapted units and collaborate on the preparation of nine additional units for a later release.
• Provide ongoing support in accessibility compliance and graphic design across a range of related Academics projects, ensuring all deliverables meet state and federal accessibility standards and align with TDOE branding expectations.
• Help ensure coherence across materials, timely completion of deliverables, and effective implementation aligned to the statewide work plan under coordination of the division's leadership and project owners.

Creative Content Development Copywriter

Network Engineer

• Plan, design, and configure LAN, WAN, VPN, and wireless networks
• Monitor network performance using tools and dashboards
• Diagnose and resolve network connectivity issues
• Provide Tier 2/Tier 3 support for escalated network problems
• Collaborate with helpdesk and system administrators for cross-functional issues
• Analyze network traffic and usage trends

Network Architect 4

Accounting Manager

• Create and process vouchers in Oracle Cloud Accounts Payable.
• Review, validate, and match invoices to purchase orders and receipts.
• Research and resolve invoice discrepancies and payment issues.
• Monitor invoice workflow and follow up on approvals as needed.
• Ensure invoices are coded correctly and charged to the appropriate funding sources.
• Maintain accurate electronic records and supporting documentation.
• Communicate with vendors and internal departments regarding invoice status and payment inquiries.
• Assist with month-end and fiscal year-end processing activities.
• Support compliance with Prompt Pay requirements and departmental procedures.
• Generate reports and track outstanding invoices and payment activity.

Accounting Technician 1

Engineer

• Design, develop, and implement APIs and integration solutions using MuleSoft Anypoint Platform.
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
• Develop reusable and scalable integration frameworks and templates.
• Ensure the quality, performance, and security of APIs by following best practices and standards.
• Monitor and troubleshoot API performance issues and implement enhancements.
• Create and maintain technical documentation, including API specifications, data flows, and integration designs.
• Support the deployment and maintenance of MuleSoft integrations in production environments.

Senior MuleSoft Engineer

• Plan, direct, and coordinate project management activities of designated project(s)
• Ensure that the goals and objectives of the project(s) are accomplished within the prescribed timeframe and requirements
• Set deadlines, assign responsibilities, and monitor and summarize progress of project
• Prepare reports for project portfolio and upper management regarding status of project
• Work directly with clients to ensure deliverables fall within the applicable scope and budget
• Lead and direct the work of others
• Manage and oversee all aspects of projects
• Perform analysis and document process flows
• Understand and perform QA/QC functions as well as potentially lead others in QA/QC activities

Manager

• This is a remote position.
• Results-driven Account Manager to join our growing team.
• Work with a global consulting and engineering services firm.
• Handle client relationship management in IT staffing and recruitment.

Accounts Manager

Software Engineer

• Remote position
• Address loss of forms ability in SharePoint
• Understand function and build forms out on SharePoint

SharePoint Developer

• Provide analysis, support, and maintenance for the IRMS legacy system
• Development and implementation of the GenTax–IRMS interface under the direction of Virginia Department of Taxation management
• Work collaboratively in a team environment.

IT Business Analyst – Procurement, Finance Support

System Analyst 3

Senior ServiceNow Developer

IT Enterprise Business Analyst 2

Project Manager

Senior ServiceNow Developer

Public Health Administrator

Creative Content Development Copywriter

Network Architect 4

Accounting Technician 1

Senior MuleSoft Engineer

Project Manager

Accounts Manager

SharePoint Developer

Senior PowerBuilder Developer