NOVALINK SOLUTIONS LLC

Project Manager

• Coordinate vendors and consultants, and VDOT IT and business staff in execution of IT projects and related procurements
• Coordinate and oversee development of proposals, statement of work, statement of requirements and RFP responses
• Assist in team development while holding teams accountable and removing roadblocks to their work
• Facilitate multi-disciplinary teams in development of plans, goals, objectives, policies, and procedures for completion of a project
• Oversee and manage execution and/or coordination of day-to-day project activities as required
• Manage working relationships with key stakeholders, including executive management, business management, vendors, project sponsors, suppliers, and technology management
• Set project goals consistent with technical objectives and the agency’s overall technology strategy
• Track and communicate project progress from a schedule, cost, and risk perspective to the project team, customers, and project stakeholders
• Collaborate with technology leads and solution architects to incorporate agency best practices into project plans
• Drive consistent project delivery through the entire project lifecycle, including execution of procurements, definition of project plans, resource allocation, management of project risks, scope, and schedule, delivery of value, and transitions to operations
• Monitor progress by third-party vendors and define and measure their progress with metrics
• Develop and maintain project budget, plans, task lists, schedules, risks, and status, including resource allocation and schedules
• Adhere to VDOT and VITA project management practices and governance requirements
• Exhibit significant emotional quotient (EQ) in handling project challenges and maintain a positive project culture
• Additional responsibilities as assigned.

Project Manager, PMP

IT Support

• Provide technical assistance to internal and external customers for tier one issues.
• Handle a high volume of calls in a call center environment focused on customer service.
• Troubleshoot hardware, software, and connectivity issues.
• Escalate tickets to second-tier support, vendors, and Senior level management.
• Open and monitor tickets with various vendors and manage ticket queues.
• Provide external support including website support, password resets, online account management, and provisioning of mobile driver's licenses.
• Oversee the daily performance of computer systems and applications.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Help Desk Analyst 1

Software Engineer

• Seeking a highly qualified candidate to fill the position of Programmer Analyst 4 for the City of Richmond DIT Utilities team.
• Provide web-based solutions and support to existing applications.
• Application integration including designing, developing, and supporting applications using Oracle database (11g+), PL-SQL, and Unix Shell Scripting.
• Document work to be performed (requirements gathering, design/analysis, technical specifications, code, implementation, and support).
• Develop and execute database queries to generate reports and aid in data analysis.
• Learn different technologies, both currently in use and new.
• Work directly with programming staff and users to analyze and develop applications to improve business operations within City of Richmond departments.

Programmer Analyst 4

Content Marketing Manager

• The Box ECM Specialist will lead efforts to optimize and expand the SCC’s use of the Box platform for secure document management, collaboration, digital workflows, and digital signature.
• This role will serve as the go-to resource for Box best practices, user enablement, and integration support—ensuring the platform is leveraged to its full potential across the organization.
• Responsibilities include configuration, governance, and building Box-based workflows and automations to improve efficiency.
• Collaborate with IT, records management, and security teams to ensure compliance with retention policies and data security requirements.

Enterprise Content Management, ECM Specialist

Customer Success Manager

• CRM Administration Configure and maintain CRM settings, user profiles, workspaces, workflows, message templates, surveys campaigns, databases and permissions.
• Assists in testing and verification for internal custom code and vendor software releases, patches, and add-ons.
• Collaborates with the Contact Center and Business Analysts team to proactively identify and recommend operational improvements, enhancements and system customizations that meet business needs and ensure solutions that are usable, scalable, and easy to maintain.
• Assist the technical leads and work with technical and functional staff within CRM team as well as developers, database and systems administrators to ensure system availability along with performing regular testing of business continuity plans.
• Manage data integrity, including imports, migrations, integrations and data cleanup.
• Responsible for providing application administration, troubleshooting and support for information technology projects, applications and systems. This includes code migration, change control, application security, performance and availability.
• Develop and maintain Intelligent Advisor interviews within the Oracle Service Cloud suite.
• Project Coordination
• Coordinate project timelines, deliverables, and resources across multiple teams.
• Maintain project documentation, including Business Requirement Documents, test plans, test results, project plans, and meeting notes.
• Schedule project meetings to ensure timely updates and issue resolution.

Project Manager, PMP

Help Desk Analyst 1

Programmer Analyst 4

Enterprise Content Management, ECM Specialist

CRM Administrator - Hybrid Atlanta, GA