Northwestern Medicine

Analyst

• Support and maintain assigned services and systems
• Works with team to monitor, analyze and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining our Customer Service Level Agreements
• Executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies
• Contributes to ongoing process to integrate end users requests with software functionality
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
• Participates in on call rotation
• Contributes to the maintenance of application/technical documentation and architecture diagrams

Application Analyst, Epic Research

Medical Billing and Coding

• Follows ICD-10-CM Official Guidelines for Coding and Reporting
• Utilizes technical coding expertise to assign ICD-10-CM and/or CPT-4 codes
• Reviews the medical record thoroughly for appropriate diagnoses and procedures
• Interprets health record documentation using knowledge of anatomy, physiology, and clinical disease process
• Resolves specific Chargemaster NCCI or other outpatient edit claim failures

Outpatient Coder I, HB Coding

• Utilizes technical coding expertise to assign appropriate ICD-10-CM and CPT-4 codes to outpatient visit types
• Reviews the medical record thoroughly, utilizing all available documentation to code appropriate diagnoses and procedures
• Interprets health record documentation using knowledge of anatomy, physiology, clinical disease process, pharmacology, and medical terminology to report appropriate diagnoses and/or procedures
• Sends appropriate physician queries when required for documentation clarification
• Meets established minimum coding productivity (90%) and quality standards (95%) for each outpatient encounter type

Outpatient Coder II, HB Coding

Support Engineer

• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
• Provides guidance and support for computing platforms and systems integration
• Actively participates in on-going processes to integrate end users requests with software functionality
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
• Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment
• Responds thoroughly and promptly to customer needs as defined in conjunction with our customers
• Follows issues through to closure
• Includes all aspects of customers (NMHC technology users, IS team members, etc.)
• Works effectively in supporting the technical teams and customers with project and support activities
• Actively participates and communicates with the project teams
• Prepares and delivers effective support by seeking a thorough understanding of the team’s goals and objectives
• Understands the business and clinical processes at NMHC and the operational environments of assigned customers

Technical Analyst – CMDB, ITSM Generalist

Auditor

• Communicates with Leadership across the regions to develop educational programs that address the identified opportunities to improve clinical dashboard results
• Identifies strategic plans that will positively impact the clinical dashboard
• Through relationship development across the regions identifies and secure interdepartmental support and other resources necessary for successful origination and implementation of education strategy initiatives in order to achieve overall strategic targets
• Performs other audits as requested
• Analyzes dashboard and audit data to derive conclusions and construct action plans
• On boards new staff on coding protocols
• Develops teaching tools to promote quality outcomes

Coding Educator, Auditor

ServiceNow

• Assists with the support of the portfolio within their IS group.
• Assists in the organizational development and enhancement of program/process management competence.
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information.
• Ability to prioritize work and meet deadlines.
• Support the development of senior level presentations that are related to initiatives.
• Participate in and/or support survey and specific research activities as well as subject matter related educational seminars and events.
• Participates in the NMHC capital and routine operating budget planning process.
• Provide leadership and guidance for the use of Agile Office or NM PMO standard tools and methodologies.

IS Program Lead – ServiceNow, CMDB, ITIL, ITSM

• Develops proficient competence for assigned services and systems while grasping the integration and interaction of all supported services and systems
• Provides guidance and support for computing platforms and systems integration
• Actively participates in on-going processes to integrate end users requests with software functionality
• Contributes to analysis and recommendations relating to performance and/or capacity of systems to ensure reliability for current and/or future use
• Provides diagnostic skills and expertise to coordinate problem determination and resolution, with vendors and manufacturers, across the full range of NMHC distributed systems IT environment

Technical Analyst, ITSM Generalist

• Support and maintain assigned services and systems
• Monitor, analyze and plan upgrades
• Lead and execute project tasks as assigned
• Analyze and provide recommendations relating to application build and functionality

Senior Application Analyst, Epic Cadence/Prelude

Data Engineer

• delivering data warehouse and analytic solutions by ingesting, integrating, and curating data
• building analytical solutions and administering systems to deliver information to the health system
• serving as a functional and content expert of the data warehouse to synthesize raw data into actionable information
• collaborating with the Architecture team in the design and execution of solutions
• ensuring that new and existing data models and databases are consistent with approved data architecture standards
• providing facilitation, analysis, design, and execution of architecture solutions and ensuring solutions are leveraged
• creating, documenting, and communicating the integration approach of all the components of the solution
• defining key solutions and ensuring they are managed for consumption by users and across teams
• researching, analyzing, determining capabilities and proposing solution alternatives to address specific business needs and product/service strategies
• maintaining knowledge of current trends and development in the field
• independently working with business users to gather and scope requirements and recommend analytical solutions
• to meet business needs
• assisting with ETL design and development including data analysis, source-target mapping, quality profiling, change data capture, code performance
• evaluating data quality and interpreting results in a clear, concise manner
• documenting all programming changes and design, system modifications and their associated maintenance
• owning analytics projects and being accountable for collaborating with the business to gather requirements, executing to provide analytical solutions
• working collaboratively with and supporting multi-departments efforts and projects
• mentoring staff by sharing skills, experience, knowledge, and expertise on analytic tools and solutions
• serving as subject matter expert within the department and providing training and support through the organization on the use of analytics tools
• performing other duties and functions as assigned

Program Manager

• Provide leadership and guidance for the use of NMHC standard project management and process improvement methodologies
• Manage project lifecycle of initiate, plan, execute, close, complete projects including IT value measurement definition
• Assists in the organizational development and enhancement of project/process management competence
• Develop educational, coaching and mentoring programs necessary to support the adoption of NMHC project and process methodologies
• Leads comprehensive planning efforts necessary to establish measure, enhance and report organizational management performance
• Participate in regular project review meetings where status on milestone performance, issues, project changes and budgets are communicated
• Establish and execute effective and efficient communication mechanisms which enable continuous exchange of ideas and information, regulation/project developments among team members, NMHC Executives (sponsors) and vendor partners
• Selects and/or establishes the necessary policies, methodologies, procedures and practices to support process and project managers
• Establish and maintain effective communications within the Agile Office and broader organization report program and project status
• Provide assessment and report of overall portfolio performance to various executive groups
• Leads selection and/or development of appropriate organizational standards for software tools necessary to support successful project management, budget reporting and resource allocation
• Leads development and maintenance of appropriate project infrastructure, tools and/or methods necessary to communicate and coordinate project detail and status
• Ensure the development and management of individual project budgets; serve as a primary resource to individual project leaders for budget planning, particularly the annual capital planning and submission process
• Demonstrate the ability to work with the technical and applications teams to develop project tasks, work effort required for these tasks, and define a work schedule with planned dates
• Demonstrate the ability to ‘get things done’, effectively directing the execution of the project office function to support the achievement of successful, on-time and on-budget delivery of IT commitments
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Conduct process assessments, identifying non-value-added activities
• Develop and execute plans to improve these processes using NMHC process improvement methodologies (DMAIC)
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior
• Participate in and/or support relevant IT benchmarking, survey and specific research activities as well as subject matter related educational seminars and events
• Support the development of executive level presentations that are related to initiatives
• Be responsible for understanding vendor contracts with NMHC to ensure vendor compliance to project schedules, contractual agreements and compliance with NMHC standards
• Maintain central file of active vendor contracts
• Participate in the NMHC capital and operating budget planning process
• Proficient knowledge of budget preparation, budget management and budget change control

Program Manager, Information Services

• Support and maintain assigned services and systems
• Works with team to monitor, analyze and plan upgrades
• Monitors production issue queue to resolve issues
• Executes project tasks as assigned
• Adheres to quality assurance standards and methodologies
• Analyzes and provides recommendations relating to application build and functionality

Application Analyst, EpicCare Link

• Keep assigned application systems and associated software operational
• Monitor, analyze and plan upgrades for user needs
• Support Technical Analysts and IS Team/Project Leads

Technical Analyst

• Support and maintain assigned services and systems
• Monitors, analyzes and plan upgrades
• Monitors the production issue queue and resolves issues while maintaining Customer Service Level Agreements
• Leads and executes project tasks as assigned
• Adheres to and enhances quality assurance standards, systems development and delivery methodologies
• Contributes to ongoing process to integrate end users requests with software functionality
• Analyzes and provides recommendations relating to application build and functionality of systems to ensure reliability for current and / or future use
• Demonstrates diagnostic skills and expertise to assist with problem determination and solution across the assigned NMHC distributed system IS environment
• Participates in on call rotation
• Creates and maintains technical documentation and architecture diagrams

Senior Application Analyst

Analytics Engineer

• Deliver data warehouse and analytic solutions
• Write ETL packages, develop visualizations, perform data and statistical analyses
• Administer systems to deliver information to the health system
• Work with business users to develop analytics solutions
• Develop, design and support applications and relational databases
• Assist with development of pipelines to synthesize raw data into actionable information
• Evaluate data quality and interpret results in a clear, concise manner
• Develop documentation on requirements, decisions, design, modifications, and any associated maintenance
• Support analytics projects and collaborate with the business to gather and execute requirements
• Work collaboratively with and support multi-departments efforts and projects
• Participate and contribute to overall training development, maintenance, and facilitate trainings both internally and externally as needed
• Leverage SQL, SSMS, and Databricks to conduct healthcare analytics and generate comprehensive reports for data-driven decision making
• Engineer and implement structured programming solutions to automate database and server connections, transforming complex data into accessible, user-friendly content while eliminating manual processes

Analytics Developer

• Performs CPT and ICD10 coding through medical record abstraction
• Trains physicians and other staff regarding documentation, billing and coding
• Collaborates with Providers and Clinical areas to ensure accuracy of medical records
• Reviews medical records and communicates new or revised coding guidelines