Northwestern Medicine

Administration

• Responsible for oversight, maintenance, and troubleshooting of the Cogito relational data workflows and Epic infrastructure.
• Implement and support Epic Cogito and SQL Server database in a large Hospital system.
• Manage the Epic Cogito data warehouse, ensuring data accuracy and conducting regular quality checks including claims, recruitment, and metadata.
• Design and implement SQL server database platforms and Clarity/Caboodle implementation.
• Provide technical support and troubleshooting assistance to end-users, resolving complex issues.
• Develop and maintain system documentation, including architectural diagrams, models, SOPs, and user guides.
• Lead system upgrades, patches, various projects, and testing.

EPIC Cogito Administrator

Medical Billing and Coding

• Reflect the mission, vision, and values of NM in all coding tasks
• Perform Current Procedural Terminology (CPT) and International Classification of Diseases, volume 10 (ICD10) coding through abstraction of the medical record
• Train physicians and other staff regarding documentation, billing and coding
• Ensure charges are captured by performing various reconciliations
• Resolve pre-accounts receivable edits and coding productivity standards

Coding Specialist II

Therapist

• Reflects the mission, vision, and values of NM
• Adheres to the organization’s Code of Ethics and Corporate Compliance Program
• Provides direct patient care, teaching, and participation on committees
• Maintains patient plans of care and collaborates effectively with team members

Physical Therapist – Full-time Days

ServiceNow

• lead the development of functional and non-functional business requirements
• facilitate and capture requirement elicitation by working with the Business Operations
• translate business strategy into requirements and/or use cases
• ensure Business Analysis processes, tools, and templates are being utilized across projects
• manage requirements to meet performance expectations
• accurately translate business requirements into functionality
• understand industry-specific trends that impact the organization
• identify commonalities and suggest a consistent approach across projects in the absence of standards

Business Analyst, ServiceNow

Analyst

• Support and maintain assigned services and systems
• Work with team to monitor, analyze and plan upgrades
• Monitor production issue queue and resolve issues
• Execute project tasks as assigned
• Adhere to and enhance quality assurance standards
• Contribute to ongoing process to integrate end users requests with software functionality
• Analyze and provide recommendations relating to application build and functionality of systems
• Demonstrate diagnostic skills and expertise for problem determination and solution
• Participate in on call rotation
• Contribute to maintenance of application/technical documentation

Application Analyst, Epic Ambulatory/ASAP

Compliance

• Work with IS and Business Continuity teams to ensure that the disaster recovery (DR) and business continuity (BC) plans support disaster recovery strategy
• Maintains overall plans for executing all DR procedures and understand their interdependencies
• Reviews and supports critical DR parameters (RPO, RTO, Recovery Tier definitions)
• Maintains detailed DR communications and command and control plans
• Work with IS architectural and technical staff to ensure that DR solutions are adequate, maintained, and tested
• Provide input in the design of systems to comply with DR requirements
• Actively participates in change management and project prioritization meetings
• Support and understand all testing necessary for successful DR execution
• Provide ongoing feedback for risk management, mitigation, and prevention

Disaster Recovery Analyst, GRC

Business Analyst

• reflect the mission, vision, and values of NM
• adhere to the organization's Code of Ethics and Corporate Compliance Program
• comply with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards
• responsible for leading the development of functional and non-functional business requirements, use cases, and process flows
• facilitate and capture requirement elicitation by working with the Business Operations to understand business strategy and translate into requirements and/or use cases
• ensure Business Analysis processes, tools, and templates are being utilized across projects

Business Analyst, Philanthropy, Salesforce

Analytics Engineer

• Supports the Bluhm Cardiovascular Institute (BCVI) and reflects the mission, vision, and values of NM
• Adheres to the organization’s Code of Ethics and Corporate Compliance Program
• Complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards
• Uncovers insights that drive strategy and optimal decision making for the executive team and leaders across the organization
• Charged with understanding the ‘who, what, and whys’ of the business
• Working cross-functionally to realize the value of NM’s data assets
• Delivering data warehouse and analytic solutions by writing ETL packages, developing visualizations, performing data and statistical analyses, and administering systems to deliver information to the health system
• Serves as a functional and content expert of pipelines to synthesize raw data into actionable information
• Applies knowledge of relational database skills including advanced SQL knowledge and the ability to create complex queries and stored procedures
• Assists with the design and development of information delivery components including dashboards, reports, and cubes
• Assists with ETL design and development including data analysis, source-target mapping, quality profiling, change data capture, program performance
• Evaluates data quality and interprets results in a clear, concise manner
• Develops documentation on requirements, decisions, design, modifications, and any associated maintenance
• Owns analytics projects and is accountable for collaborating with the business to gather and execute on requirements, which exceed customer expectations
• Works collaboratively with and supports multi-department efforts and projects
• Shares skills, experience, knowledge, and expertise with staff on analytic tools and solutions and serves as subject matter expert within the department
• Participates and contributes to overall training development, maintenance, and facilitate trainings both internally and externally as needed
• Performs other duties and functions as assigned

Senior Analytics Developer, Cardiovascular Institute

Billing Specialist

• Review encounter documentation to confirm reported services.
• Resolve pre-bill edits to confirm correct coding (modifier, diagnosis, CPT, and HCPCS review).
• Educate providers on correct coding and documentation guidelines.
• Utilize coding resources to facilitate correct coding.
• Triage provider and practice administration queries.
• Requests necessary charge corrections.
• Performs administrative activities and projects.
• Attends team and department meetings.
• May perform other duties as assigned.

Billing Coordinator, PB Coding

Call Center Representative

• Triage all incoming telephone calls and electronic messages, prioritizing and resolving
• Document all communications in the electronic medical record
• Schedule patients for visits with providers as needed
• Assist in orientation of new staff members
• Participate in departmental quality improvement activities

Triage RN, Clinical Contact Center, Part-time, Rotating

Salesforce Administrator

• Lead the configuration, optimization, and governance of Salesforce
• Serve as platform expert for Ascend and Salesforce instances
• Design and implement scalable solutions
• Troubleshoot and resolve high complexity issues
• Mentor and support Salesforce Administrators and Analysts

Senior Salesforce Administrator

• leading the development of functional and non-functional business requirements, use cases, and process flows
• facilitate and capture requirement elicitation by working with the Business Operations to understand business strategy and translate into requirements and/or use cases
• ensuring Business Analysis processes, tools, and templates are being utilized across projects
• Identify and document emerging business requirements
• Intelligently question business partner and knowledge worker preferences to identify unique value drivers
• Properly prioritizes business lines and enterprise demands
• Accurately translates business requirements into functionality
• Manages requirements to meet performance expectations
• Understands industry-specific trends that impact the organization
• Clearly articulates benefits in business language
• Manage ambiguity and create accurate project effort estimates
• Accurately quantifies project-specific risks through the development lifecycle
• Identifies solution interdependencies
• Stays abreast of and creates awareness of technology developments related to business requirements
• Identify commonalities and suggests a consistent approach across projects in the absence of standards
• Guide team decision making
• Provide stakeholders with accurate view of challenges
• Effectively navigate conflict between multiple stakeholders
• Shares best practices, process, and environmental knowledge

Business Analyst, Salesforce

• Configure Salesforce, including automation capabilities
• Monitor, analyze, and recommend system enhancements
• Troubleshoot user reported issues
• Maintain application/technical documentation

Security Analyst

• Help in alerts investigation generated by security controls.
• Implement provided recommendations to improve detection capability accuracy.
• Participate in the optimization of incident response standards.
• Analyze the enterprise information security environment and identify potential gaps.
• Help identify, evaluate, and report on information security risks.
• Collaborate with vendors and internal departments to optimize performance.
• Collaborate with security teams to enhance security processes and documentation.
• Participate in the evaluation and assessment of information security vulnerabilities.
• Investigate any fraud and other computer issues.
• Perform daily operational tasks to protect NM’s assets.

Security Analyst Associate, PAM

• Keeps assigned application systems and associated software operational
• Works with Technical Analysts and IS Team/Project Leads to monitor, analyze, and plan upgrades
• Provides support including identifying and implementing best practice standards