Patient Access Specialist

Northwestern Medicine

Patient Access Specialist providing exceptional service to patients at Northwestern Medicine. Handling inquiries, scheduling, and ensuring a positive patient experience in a healthcare setting.

Posted 7/18/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient care, ensuring compliance with HIPAA regulations and maintaining patient confidentiality. Proficient in data entry and appointment scheduling while effectively communicating with patients and healthcare professionals.

Highest-signal resume keywords

Customer Service OrientationHIPAA ComplianceData Entry ProficiencyAppointment SchedulingInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping 40 WPMMedical Necessity ChecksOut-of-Pocket EstimationsPatient Demographic Collection

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime ManagementAnalytical SkillsProblem Solving Skills

Tools & Technologies

Computer Skills

Industry Keywords

Patient ConfidentialityCustomer ServiceMedical Office Experience

About the role

Key responsibilities & impact

Consistently practices Patients First philosophy and adheres to high standards of customer service
Responds to questions and concerns
Maintains patient confidentiality per HIPAA regulations
Provides exceptional customer service to patients
Correctly identifies and collects patient demographic information
Interacts with various hospital departments and physicians offices
Reaches out to patients to schedule an appointment
Performs medical necessity checks as necessary
Informs patients of any issues with securing financial account
Completes out-of-pocket estimations as requested

Requirements

What you’ll need

High School diploma or equivalent
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to type 40 wpm
Basic computer skills
Customer service oriented
Excellent organizational, time management, analytical, and problem solving skills

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits