Patient Access Specialist, Full time Days

Northwestern Medicine

Patient Access Specialist managing patient interactions and scheduling in healthcare. Delivering excellent customer service while maintaining confidentiality and operational efficiency.

Posted 6/30/2026part-timeRemote • Illinois, Iowa, Montana, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient care, effectively managing patient interactions and maintaining confidentiality in compliance with HIPAA regulations. Proficient in data entry and scheduling, with excellent organizational and communication abilities.

Highest-signal resume keywords

Customer Service OrientationHIPAA ComplianceData Entry ProficiencyAppointment SchedulingInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping 40 WpmMedical Necessity ChecksOut-of-Pocket EstimationsPatient Demographic Collection

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime ManagementAnalytical SkillsProblem Solving

Tools & Technologies

Basic Computer Skills

Industry Keywords

Patient ConfidentialityCustomer ServiceMedical Office ExperienceConsumer RequestsTeam Collaboration

About the role

Key responsibilities & impact

Consistently practices Patients First philosophy and adheres to high standards of customer service
Responds to questions and concerns
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary
Maintains patient confidentiality per HIPAA regulations
Provides exceptional customer service to patients
Exceeds all consumer requests and alerts management of issues
Correctly identifies and collects patient demographic information
Interacts with various hospital departments and physicians' offices
Reaches out to patients to schedule appointments
Performs medical necessity checks
Informs patients of financial account issues
Completes out-of-pocket estimations as requested
Provides training and education as needed
Manages work schedule efficiently

Requirements

What you’ll need

High School diploma or equivalent
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to read, write, and communicate effectively in English
Basic Computer Skills
Ability to type 40 wpm
Ability to multi-task
Customer service oriented
Excellent organizational, time management, analytical, and problem solving skills.

Benefits

Comp & perks

tuition reimbursement
loan forgiveness
401(k) matching
lifecycle benefits