Patient Access Specialist

Northwestern Medicine

Patient Access Specialist responsible for patient interactions at Northwestern Medicine. Ensuring high standards of customer service and collecting patient information accurately.

Posted 7/18/2026full-timeRemote • Chicago • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient satisfaction, while ensuring compliance with HIPAA regulations and maintaining accurate patient data. Proficient in data entry and effective communication in a medical office environment.

Highest-signal resume keywords

Customer Service OrientationHIPAA ComplianceData Entry ProficiencyInterpersonal Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryTyping 40 WPMPatient Demographic CollectionQuality Assurance ParticipationAppointment Scheduling

Soft Skills

Excellent Communication SkillsProblem Solving SkillsTime ManagementAnalytical SkillsMulti-tasking Ability

Tools & Technologies

Basic Computer Skills

Industry Keywords

Patients First PhilosophyCustomer Service StandardsMedical Office ExperiencePatient Confidentiality

About the role

Key responsibilities & impact

Consistently practices Patients First philosophy and adheres to high standards of customer service.
Responds to questions and concerns.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Reaches out to patients to schedule appointments.
Completes other duties assigned by manager.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Uses effective service recovery skills to solve problems when they occur.

Requirements

What you’ll need

High School diploma or equivalent
2-3 years customer service or medical office experience
Excellent interpersonal, verbal, and written communication skills
Proficiency in computer data-entry/typing
Ability to read, write, and communicate effectively in English
Basic Computer Skills
Ability to type 40 wpm
Ability to multi-task
Customer service oriented
Excellent organizational, time management, analytical, and problem solving skills

Benefits

Comp & perks

Tuition reimbursement
Loan forgiveness
401(k) matching
Lifecycle benefits