NorthStar Memorial Group

Call Center Representative

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Call Center Service Agent

Administrative Assistant

• Maintain Master files (e.g. creating/providing copies, merging/duplicating, keeping track, and scanning master files into HMIS.)
• Operate a telephone system handling a large call volume
• Ensure that all invoices are double-checked for accuracy and coded before being forwarded to the accounts payable department
• Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc.

Administrative Specialist

Manager

• Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
• Manage and develop a cross-functional team through clear expectations, coaching, and accountability
• Own location performance, including case volume, revenue, expense control, and overall profitability
• Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
• Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
• Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
• Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations

Funeral Home Manager

Bilingual

• Join NorthStar as a Bilingual (Spanish) Family Service Advisor (Sales) at Graceland Memorial Park South in Miami, FL!
• You wont just sell, you will inspire and innovate.
• We offer a financially stable, rewarding career where your efforts are recognized, and your impact is meaningful.
• Compassionate, Empathy is at the heart of everything we do.
• We seek individuals who can support families with care, understanding, and respect during life's most sensitive moments.
• Creatively, we value innovation.
• Youll be encouraged to think outside the box and bring fresh ideas to help families honor their loved ones in unique and meaningful ways.
• Proactive, we thrive on initiative. Our ideal candidate is self-motivated, solution-oriented, and excels in consultative sales anticipating needs and delivering results.

Bilingual, Spanish Family Service Advisor

IT Support

• Manage and resolve tickets through the service desk ticketing system within established SLAs.
• Monitor and respond promptly to incoming phone requests related to IT issues.
• Maintain computer systems and provide support during system degradation or outages.
• Support end-user hardware including PCs, printers, servers, and related equipment (monitors, keyboards, mice, hard drives, etc.).
• Troubleshoot issues for both in-office and remote users, ensuring timely and effective resolution.
• Uphold high standards of customer service and professionalism in every interaction.

IT Technician

Events

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups.
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Sales Professionals

• Engage with customers by providing exceptional service and support to meet their needs
• Promote products and services while fostering a positive sales environment
• Participate in training to develop sales techniques and customer service skills
• Collaborate with team members to achieve sales goals and enhance customer satisfaction
• Maintain a welcoming atmosphere to ensure a smooth and pleasant customer experience

Sales Professional

Operations

• Direct and lead funeral home and cemetery operations
• Drive growth and profitability by ensuring the location attains case volume and revenue goals
• Lead and manage team employees through the embodiment of the company's core values, mission and goals of the organization
• Event planning such as holiday events, state memorial days, and visits to community places (Churches, Hospitals, Nursing Homes, or Community Centers)

Managing Partner – Operations

Sales

• Manage data, enter leads, and run reports in CRM on a routine basis
• Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc.
• Draft correspondence for the management team
• Update monthly hierarchies accordingly
• Coordinate and organize the sales department call night
• Serve as a point of contact for clients, vendors, and the public
• Coordinate events, luncheons, meetings and conferences

Call Center Service Agent

Administrative Specialist

Administrative Specialist

Funeral Home Manager

Bilingual, Spanish Family Service Advisor

IT Technician

Sales Professionals

Sales Professional

Managing Partner – Operations

Sales Professional

Sales Assistant

Administrative Specialist