Funeral Home Manager
NorthStar Memorial Group
full-time
Posted on:
Location Type: Office
Location: Miami • Florida • United States
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About the role
- Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
- Manage and develop a cross-functional team through clear expectations, coaching, and accountability
- Own location performance, including case volume, revenue, expense control, and overall profitability
- Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
- Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
- Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
- Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations
Requirements
- 5+ years of experience in an operational leadership role within hospitality, healthcare, retail, multi-unit service operations, or a comparable people-intensive environment
- 2+ years of direct people management experience, leading teams across multiple functions
- Demonstrated success running day-to-day operations independently, including staffing, performance management, and financial oversight
- Strong background in process improvement, operational efficiency, and team execution
- A service-oriented leadership mindset with the ability to support families and staff during emotionally sensitive situations
- Confident communicator with a calm, professional presence and the ability to lead through influence and example
- Funeral industry experience is preferred but not required. We value strong leaders and will provide industry training
Benefits
- Meaningful leadership role with real autonomy and accountability
- Entrepreneurial culture rooted in passion, accountability, caring and teamwork
- Clear, achievable goals with recognition for leaders who drive results
- Opportunity to apply proven leadership skills in a mission-driven service industry
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational leadershipprocess improvementfinancial oversightstaffingperformance managementrevenue managementexpense controlschedulingworkflow managementteam execution
Soft skills
coachingaccountabilityempathysound judgmentcomposureservice-oriented leadershipcommunicationinfluenceprofessional presenceteam development