NorthStar Memorial Group

Events

• Engage with customers by providing exceptional service and support to meet their needs
• Promote products and services while fostering a positive sales environment
• Participate in training to develop sales techniques and customer service skills
• Collaborate with team members to achieve sales goals and enhance customer satisfaction
• Maintain a welcoming atmosphere to ensure a smooth and pleasant customer experience

Sales Professionals

Call Center Representative

• Answer incoming calls and route them to the correct department
• Handle customer inquiries, complaints, and issues
• Provide pricing to client families and schedule appointments
• Management of the service/appointment calendar
• Walking families through the next steps after a passing has occurred

Call Center Service Agent

Administrative Assistant

• Maintain Master files (e.g. creating/providing copies, merging/duplicating, keeping track, and scanning master files into HMIS.)
• Operate a telephone system handling a large call volume
• Ensure that all invoices are double-checked for accuracy and coded before being forwarded to the accounts payable department
• Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc.

Administrative Specialist

Manager

• Lead daily operations of a busy funeral home, ensuring services are delivered with professionalism, efficiency, and consistency
• Manage and develop a cross-functional team through clear expectations, coaching, and accountability
• Own location performance, including case volume, revenue, expense control, and overall profitability
• Drive operational excellence by identifying process improvements, managing schedules and workflows, and ensuring resources are used effectively
• Recruit, onboard, train, and develop staff, building a strong bench of future leaders and maintaining high service standards
• Serve as the senior leader on site, handling complex situations with empathy, sound judgment, and composure
• Represent the funeral home in the community, participating in outreach efforts such as local events, partnerships with churches, hospitals, nursing homes, and community organizations

Funeral Home Manager

Bilingual

• Join NorthStar as a Bilingual (Spanish) Family Service Advisor (Sales) at Graceland Memorial Park South in Miami, FL!
• You wont just sell, you will inspire and innovate.
• We offer a financially stable, rewarding career where your efforts are recognized, and your impact is meaningful.
• Compassionate, Empathy is at the heart of everything we do.
• We seek individuals who can support families with care, understanding, and respect during life's most sensitive moments.
• Creatively, we value innovation.
• Youll be encouraged to think outside the box and bring fresh ideas to help families honor their loved ones in unique and meaningful ways.
• Proactive, we thrive on initiative. Our ideal candidate is self-motivated, solution-oriented, and excels in consultative sales anticipating needs and delivering results.

Bilingual, Spanish Family Service Advisor

IT Support

• Manage and resolve tickets through the service desk ticketing system within established SLAs.
• Monitor and respond promptly to incoming phone requests related to IT issues.
• Maintain computer systems and provide support during system degradation or outages.
• Support end-user hardware including PCs, printers, servers, and related equipment (monitors, keyboards, mice, hard drives, etc.).
• Troubleshoot issues for both in-office and remote users, ensuring timely and effective resolution.
• Uphold high standards of customer service and professionalism in every interaction.

IT Technician

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups.
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Sales Professional

Operations

• Direct and lead funeral home and cemetery operations
• Drive growth and profitability by ensuring the location attains case volume and revenue goals
• Lead and manage team employees through the embodiment of the company's core values, mission and goals of the organization
• Event planning such as holiday events, state memorial days, and visits to community places (Churches, Hospitals, Nursing Homes, or Community Centers)

Managing Partner – Operations

Sales

• Manage data, enter leads, and run reports in CRM on a routine basis
• Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc.
• Draft correspondence for the management team
• Update monthly hierarchies accordingly
• Coordinate and organize the sales department call night
• Serve as a point of contact for clients, vendors, and the public
• Coordinate events, luncheons, meetings and conferences

Sales Assistant

Director

• Provide support, guidance, and direction to families
• Coordinate, assist, and carry out all aspects of a funeral service
• Adhere to professional and licensing regulations

Funeral Director, Funeral Director License Required

Community Manager

• Build relationships in the community to educate and guide families in their preplanning decisions
• Set appointments and deliver preplanning guide presentations and product presentations
• Provide professional park tours of each location within their area
• Complete paperwork in a timely, neat, and accurate manner, including all specific requirements for contract processing
• Track all sales activity and ratios to measure areas of strength and areas needing improvement
• Use CRM to track all contacts and ensure professional follow-up
• Contact new and existing customers to discuss how specific products or services can meet their needs
• Prospect daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events
• Provide world-class customer service, maintain a positive attitude, and demonstrate a willingness to do Whatever it takes
• Stay current in areas related to our profession (veterans benefits, social security benefits, end-of-life decisions, etc.)
• Build relationships with churches, civic groups, veteran organizations, hospice, senior living, and other community groups.
• Schedule and conduct pre-planning seminars following NorthStar Memorial Group's established program
• Work multiple prospecting avenues such as web leads, seminars, park patrolling, file reviews, direct mail, and other methods following NorthStars sales playbook
• Schedule 10-12 pre-need appointments each week, tracked in the CRM
• Answer telephone inquiries about cemetery products and services pre-need planning
• Attend training programs scheduled with sales leaders and regional leadership

Sales Professionals

Call Center Service Agent

Administrative Specialist

Administrative Specialist

Funeral Home Manager

Bilingual, Spanish Family Service Advisor

IT Technician

Sales Professionals

Sales Professional

Managing Partner – Operations

Sales Professional

Sales Assistant

Administrative Specialist

Funeral Director, Funeral Director License Required

Bilingual Community Development Advisor – Sales