NorthStar Memorial Group

Community Manager

• Build relationships in the community to educate and guide families in their preplanning decisions
• Set appointments and deliver preplanning guide presentations and product presentations
• Provide professional park tours of each location within their area
• Complete paperwork in a timely, neat, and accurate manner, including all specific requirements for contract processing
• Track all sales activity and ratios to measure areas of strength and areas needing improvement
• Use CRM to track all contacts and ensure professional follow-up
• Contact new and existing customers to discuss how specific products or services can meet their needs
• Prospect daily using multiple methods, including cold calling, door knocking, mailers, seminars, and outside events
• Provide world-class customer service, maintain a positive attitude, and demonstrate a willingness to do Whatever it takes
• Stay current in areas related to our profession (veterans benefits, social security benefits, end-of-life decisions, etc.)
• Build relationships with churches, civic groups, veteran organizations, hospice, senior living, and other community groups.
• Schedule and conduct pre-planning seminars following NorthStar Memorial Group's established program
• Work multiple prospecting avenues such as web leads, seminars, park patrolling, file reviews, direct mail, and other methods following NorthStars sales playbook
• Schedule 10-12 pre-need appointments each week, tracked in the CRM
• Answer telephone inquiries about cemetery products and services pre-need planning
• Attend training programs scheduled with sales leaders and regional leadership

Bilingual Community Development Advisor – Sales

Sales

• Build relationships within the community to educate families on pre-need planning.
• Set appointments and deliver compelling presentations using our pre-planning guide.
• Accurately complete contracts using our proprietary software, Navigator.
• Track sales activity and performance metrics to identify strengths and areas for growth.
• Use Velocify to manage contacts and ensure timely, professional follow-up.
• Prospect consistently through cold calling, door-to-door outreach, mailers, seminars, and local events.
• Stay informed on relevant topics such as veterans benefits, Social Security, and end-of-life planning.
• Deliver exceptional customer service with empathy, professionalism, and a whatever it takes attitude.

Sales Contractor

Director

• Ensure client families receive a high level of service that is consistent with the standards of NorthStar Memorial Group under the guidance of the Funeral Director.
• Conduct funeral and memorial ceremonies in an honorable manner for the family.
• Help ensure the proper chain of custody is maintained throughout the preparation process
• Handle the removal process of the departed in a professional manner
• Assist with the preparation of the deceased including dressing, casketing, and restoring
• Complete embalming, disinfecting, dressing, preparing, and casketing of the deceased using appropriate precautions and OSHA standards in a manner that honors the deceased, under the guidance of the Funeral Director

Funeral Director/Embalmer Apprentice

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
• Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups.
• Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program.
• Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStars sales playbook.
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Bilingual, Spanish Community Development Advisor

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
• Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups.
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.
• Answers telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders and regional leadership.

Community Development Advisor

Events

• Engage with customers by providing exceptional service and support to meet their needs
• Promote products and services while fostering a positive sales environment
• Participate in training to develop sales techniques and customer service skills
• Collaborate with team members to achieve sales goals and enhance customer satisfaction
• Maintain a welcoming atmosphere to ensure a smooth and pleasant customer experience

Sales Professionals

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes
• Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups
• Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with NorthStar Memorial Groups established program
• Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with NorthStars sales playbook
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM
• Answers telephone inquiries about cemetery products and services pre-need planning
• Attends training programs scheduled with sales leaders and regional leadership

Part Time – Bilingual Community Development Advisor

• Actively builds relationships in the community to educate and guide families in their preplanning decisions
• Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation
• Provides professional park tours of each location within their area
• Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing
• Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement
• Uses CRM to track all contacts and ensure professional follow-up
• Contacts new and existing customers to discuss how specific products or services can meet their needs
• Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events
• Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)
• Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups
• Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM
• Answers telephone inquiries about cemetery products and services pre-need planning
• Attends training programs scheduled with sales leaders and regional leadership.

Administrative Assistant

• Maintain Master files (e.g. creating/providing copies, merging/duplicating, keeping track, and scanning master files into HMIS.)
• Operate a telephone system handling a large call volume
• Ensure that all invoices are double-checked for accuracy and coded before being forwarded to the accounts payable department
• Assist with the preparation and ordering of materials needed by leadership such as park brochures, business cards, name badges, training materials, etc.

Administrative Specialist

• Practices presenting options to families during the arrangement process
• Assist with coordinating, planning, and scheduling visitations, services, receptions, and open houses
• Participate in scheduling all service arrangements and details such as clergy, honorariums, military organizations, and any other persons involved in conducting the event
• Work with the Funeral Director in obtaining all necessary information needed to complete documents such as death certificates, burial transit permits, insurance policies, VA burial benefits, obituaries, and death notices

Funeral Director Intern

• Obtain Death Certificates and Burial Permits, and Burial Permit Refiles
• Process Pre-Need and At-Need Funeral and Cemetery Contracts
• Prepare periodic reports and/or simple financial analysis
• Provide problem resolution to client families with past-due accounts
• Review and process orders for markers, including assisting with design, reviewing orders for compliance with cemetery rules and regulations, obtaining bids, coordinating with vendors, verifying invoices, and receiving deliveries

Bilingual Community Development Advisor – Sales

Sales Contractor

Funeral Director/Embalmer Apprentice

Bilingual, Spanish Community Development Advisor

Community Development Advisor

Sales Professionals

Part Time – Bilingual Community Development Advisor

Community Development Advisor

Administrative Specialist

Funeral Director Intern

Administrative Specialist II