NorthStar Memorial Group

Administration

• Oversee front desk activities
• Manage incoming calls
• Provide comprehensive administrative support
• Create and modify documents in Microsoft Office
• Answer and route incoming calls
• General clerical duties
• Maintain office supply inventory
• Organize and oversee office moves
• Code and submit Home Office vendor invoices
• Assist with special projects as needed
• Manage contract and price negotiations
• Maintain relationships with vendors and landlord
• Submit maintenance requests
• Maintain, distribute, and restock supply of keys

Office Administrator

Customer Support

• Confer with clients by telephone, in-person, or systems to provide information about process and procedure
• Check to ensure that appropriate changes were made to resolve client issues
• Retain records of client interactions, recording details of inquiries, complaints, or comments, as well as actions taken in the computer system
• Resolve client requests and complaints, forwarding as necessary to the Contract Support Supervisor
• Recommend improvements in processes to prevent future problems
• Follow-up with clients and internal management to ensure the satisfactory resolution of customer-impacting issues
• Handle escalated client concerns
• Demonstrate knowledge on and follow compliance with policies and procedures per company and state guidelines
• Complete learning and development courses to enhance knowledge and learning retention

Office Administrator

Contract Support Specialist