Northern Trust

Administrative Assistant

• Provides administrative support to senior managers or other partners in the department.
• Composes and creates documents, spreadsheets and/or presentations.
• Maintains and organizes paper and electronic files. Ensures confidentiality.
• Manages database files.
• Handles and confirms travel arrangements and processes travel expense reimbursements.
• Schedules meetings and conferences.
• Works on special projects, such as gathering, inputting and compiling information for reports as required by manager or other partners in the department including legal billing, credit committee submission, agenda and other related administrative duties tied to credit committee, past due loan report.
• Track or monitor expenses for the department.
• Greet or assist clients and/or vendors.
• Responsible for identifying and resolving problems within established guidelines.
• Expected to take initiative but refer more complex problems to supervisors/experts.
• Works effectively as a team member but also independently.

Senior Administrative Assistant

Analyst

• Lead the design, deployment, and analysis of XM programs using Qualtrics or similar platforms.
• Ensure robust feedback collection and actionable reporting across all channels and markets.
• Collect and synthesize customer feedback from NPS, CSAT, CES and operational systems.
• Create insightful dashboards and reports for both local teams and the global hub.
• Analyze customer interactions, pinpointing bottlenecks and improvement opportunities at global and regional levels.
• Work effectively with product, marketing, and customer service teams across three business units, providing region-specific recommendations and fostering a culture of teamwork.
• Track and report on key CX metrics, measuring the impact of initiatives and driving continuous improvement across the global enterprise.

Client Experience Analyst

Data Scientist

• work on projects like development of a research augmented generation (RAG) system
• building and enhancing data pipelines
• research around machine learning models
• creating a metrics dashboard in Power BI
• work across business domains including investment management, asset servicing, and technology management

Technology Analyst – Data Science, Analytics

Marketing

• Oversees, manages and implements the global marketing strategy for Global Family Offices (GFO)
• Collaborates closely with the GFO executive team and sales leadership to provide marketing insights and strategies
• Directs marketing activities including sponsorships, events and strategic philanthropy programs
• Ensures activities align with overall strategy and follow best practices
• Manages content strategy and communications for GFO
• Involved in building a wide variety of materials including messaging, marketing collateral, event materials, social media content, presentations, email templates, FAQs and talking points
• Employs a digital-first mindset and oversees digital marketing activities for GFO
• Assumes accountability for managing the GFO marketing budget and all KPI tracking and reporting

GFO Marketing Lead

Account Manager

• Responsible for coordinating banking/custody/fiduciary/investment administration for Wealth Management clients
• Identifies client needs and handles client inquiry resolution
• Coordinates set-up of account services and monitors client reporting
• Serves as main liaison for the client service team
• Identifies service efficiencies and process improvements
• Processes daily transactions as required by the client
• Assists with creating and implementing complex banking structures
• Coordinates the daily execution of client requests
• Ensures appropriate and necessary documentation is received and maintained
• Maintains internal documented procedures for assigned client relationships
• Works with relationship managers in developing/identifying additional business

Account Manager, GFO Banking

Compliance

• Lead planning and execution of the daily and periodic regulatory reporting in cooperation with the other senior partners on the team.
• Engage with internal departments to evaluate and implement changes in proposed new regulations and to ensure that all current requirements are met.
• Engage with Regulators, Relationship Management and Northern Trust clients on any queries on our existing reporting solutions or on adhoc information requests.
• Participate in the cross training of partners across EMEA and outsourced locations.
• Promote a proactive and constructive relationship with the team partners based in Manila which provides support on the regulatory solutions.
• Working with the leadership team to develop a strategic and scalable operating model for service offerings, thus ensuring we have a sustainable and profitable product offering for any future clients.
• Be pro-active in communication with clients, providing suggestions for operational efficiencies, process improvements, and improvements to client experiences.

Consultant, Regulatory Reporting

IT Support

• Develops Credit Risk standards to integrate environmental Risk Management and Reporting into Commercial and Residential Real Estate Lending Programs, owns Problem loan administration standards and standards related to Intraday credit risk
• Manages a team of individual contributors handling problem loans through loss mitigation. Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities.
• Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit.
• Ensure compliance with internal credit policies/procedures, and federal/state banking laws, rules, regulations.
• Supports interactions with internal partners and regulatory bodies on all elements related to Climate Risk and Real Estate lending programs.
• Ensures that material risk exposures and related issues are reported to the responsible risk governance committees in a timely manner.
• Responsible for dispensing a detailed knowledge of regulations and an awareness of broader banking regulations, market trends, competitor activity and products/services.
• Counsels lenders on specific loan situations and calls problem loans to their attention via stress testing and loan committee governance.
• Advises senior credit and loan personnel on the company's overall lending policy; noting significant trends and recommending policy changes if necessary.
• Serves as a Risk Representative by participating with approval and other committees as appropriate and independently exercising approval authority, depending on experience
• Oversees the collection, restructuring, and monitoring of troubled loan portfolios
• Provides required documentation and responses to questions on loan portfolios.
• Keeps abreast of economic, political, and legislative factors that could affect the quality of loan portfolios.

Credit Manager

Financial Planning and Analysis

• Responsible for providing client service through the execution of daily functions and tasks.
• Understand and enhance desktop operating procedures and controls.
• Responsible for providing timely response to queries and finding resolution to avoid repetitive actions.
• Works effectively both as a team member as well as an independent self-motivated individual.
• Responsible for multiple projects of various complexities.
• Cross train on other functions as well as provide back up.
• Serve as a key subject matter expert and mentor to junior level employees.
• Able to identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution.
• Independently build relationships with internal and client contacts.
• Responsible for understanding client’s business needs and deliverables.
• Act as the escalation point of contact for client issues or inquiries.
• Understand current Service Level Agreements (SLAs) that are directly related to job function(s).
• Establish, build & maintain effective working relationships with key partners internal and external to the organization.
• Drive the engagement of other partners as appropriate to solve client inquiries/issues.
• Understand impact of personal job function(s) on IOO peers and applicable shared services partners.

Consultant, Investment Operations

Events

• Manage all event technology requirements in partnership with Marketing, Event Planning, and other stakeholder groups
• Consult with senior stakeholders to determine appropriate technological solutions for conferences & events
• Ensure successful orchestration and delivery of high‑profile events through effective partnership, planning, technical coordination, dry runs, and execution
• Oversight and accountability for global break/fix efforts for conference rooms and MTR environments in collaboration with Multimedia Engineering and A/V integrators
• Provide inputs and influence right technology selection for hybrid event spaces
• Coordinate with event platform vendors and IT teams (e.g., Network, Security) to maintain high event uptime
• Evaluate and recommend tools for proactive monitoring and device health (e.g., Teams Admin Center, Pro Portal, NEAT Pulse, Crestron Remote Client)
• Oversee A/V support teams (Managed Services, High-tech A/V support) to track, resolve and report on daily issues, including for over 1200 MTR rooms globally
• Identify recurring issues and drive systematic improvements in coordination with engineering and integration teams
• Offer input on Event Platform decisions
• Serve as a subject‑matter expert, providing guidance, training, and support for A/V support staff globally

Technology Director – Corporate Conferences & Events

Full-stack Engineer

• architecting and delivering scalable software and data platforms
• lead the design, development, and deployment of scalable solutions
• define and enforce coding standards, architecture best practices
• champion adoption of AI-assisted development capabilities
• mentor and coach engineers
• communicate complex technical concepts clearly

Principal Software Engineer

• Be a leader on the Balance Sheet Modeling and Quantitative Analytics team/function.
• Work with the Head of Balance Sheet Modeling and Analytics and or Balance Sheet Modeling and Analytics Team Leader to set team objectives and strategic priorities.
• Leverage QRM for Balance Sheet Analysis and Modeling.
• Participate in the development of key Asset Liability Management reports, models and assumptions for liquidity risk and asset and liability risk measurement efforts, including operational deposits, non-maturity deposit betas, asset prepayment speeds, and deposit decay rates.
• Conduct ad-hoc analysis to aid senior management and executive committees in the decision making process impacting product pricing, balance sheet optimization, and investment selection.
• Support the broader Treasury team by providing quantitative support in the build out of liquidity risk framework tools; liquidity limits calibration, early warning indicators, liquidity stress tests assumptions, and resolution planning scenario/assumption development, and interest rate risk measurement processes.
• Communicate financial issues in a clear and concise manner to senior management, internal oversight groups, and external regulators.
• Possess the ability to lead the development of robust documentation to support major assumptions, models used in liquidity and interest rate risk measurement processes.

Analyst – Asset and Liability Management

Risk

• Own and execute the enterprise-wide phishing simulation program, including scenario design, testing cadence, and execution governance, coordinating and supervising contract providers as needed
• Lead the development and execution of the annual employee cybersecurity training program, ensuring compliance with relevant regulatory requirements, alignment to current cyber risks, and targeted training for high-risk roles (e.g., privileged users, developers)
• Partner with cybersecurity leaders to identify team-specific training needs and develop and deliver appropriate role-based training
• Develop and manage program metrics and reporting, including phishing susceptibility, reporting rates, repeat behavior, and trend analysis for leadership
• Coordinate with the Northern Trust threat intelligence team to integrate lessons learned from incidents, intelligence insights, and emerging attack techniques into simulations and training content
• Maintain audit-ready documentation and evidence supporting program design, effectiveness, and continuous improvement

Principal, Cyber and IT Risk Management – Phishing & Cyber Awareness

• Support monthly Technology Risk committee, including preparation for the meetings
• Run a Technology Risk advisory forum to triage and vet technology risks
• Maintain agenda and calendar for committee meetings
• Support the development and maintenance of monthly Technology Risk Profile reporting
• Partner closely with Technology Risk & Control, Cyber Risk, Risk Reporting, and Technology leadership

Technology Risk and Control – Governance and Risk Reporting Lead

• Drive the delivery of information for decision making and various analysis for Northern Trust's Technology Organization
• Responsible for Technology-specific analysis (focused on strategy, labor, hardware, software, etc.)
• Coordinate efforts among Technology, Finance and Procurement
• Drive analysis and presentation material for IT Capital Expenditures in the Technology Portfolio
• Create Leadership-level analyses that inform on Technology usage and demand
• Leverage data analytics tools (Power BI, SQL, Excel, etc.)

Senior Administrative Assistant

Client Experience Analyst

Technology Analyst – Data Science, Analytics

GFO Marketing Lead

Account Manager, GFO Banking

Consultant, Regulatory Reporting

Credit Manager

Consultant, Investment Operations

Technology Director – Corporate Conferences & Events

Principal Software Engineer

Analyst – Asset and Liability Management

Principal, Cyber and IT Risk Management – Phishing & Cyber Awareness

Technology Risk and Control – Governance and Risk Reporting Lead

Consultant, Investment Operations

Senior Financial Analyst – Technology Strategy