Northern Arizona Healthcare

Medical Receptionist

• Answers multi-line telephones, operates and troubleshoots photocopiers, uses a variety of office equipment and operates computer ordering system (including utilization or audit of time edit functions)
• Secures, sorts, opens, and distributes forms, mail, communications, office supplies and office equipment
• Provides backup coverage for other support staff, ensuring completion of assignments
• Coordinates and maintains efficient office operations
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns
• Maintains reports involving patient scheduling (i..e, Tele Vox)
• Trains and orients appropriate office staff on front office responsibilities
• Inventories and reorders necessary equipment/supplies, maintains inventory of necessary floor stock items (varies by location)
• Anticipates and promptly responds to customer needs
• Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner
• Provides prompt and courteous service and communicates when service is delayed
• Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions
• Checks patient insurance eligibility, updates demographics
• Processes varied types of payments from patients including but not limited to co-pays, deductibles and co-insurance
• Performs end of day reconciliation and corrects billing errors using programs including BOS
• Gathers and processes patient forms necessary to gain authorization for department visits, tests, labs, and procedures-ECT, TMS (varies by location)
• Knowledge of legal and ethical considerations related to patient information
• Ensures appropriate consent for care and authorization to obtain or release information are obtained
• Prepares and distributes departmental communications to internal staff as directed
• Develops and maintains distribution lists for various communications
• Maintains rapport with customers, managers and employees; set priorities to maintain work flow
• Uses appropriate medical terminology and organization services
• Communicates with providers and their staff as needed about any patient concerns/issues related to scheduling
• Consults with clinic leadership about any system problems
• Maintains continuity of work and operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs
• Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility
• If required for position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates
• Completes all company mandatory modules and required job specific training in the specified time frame

Medical Office Receptionist

Therapist

• Participates in patient care conferences with other related health services, patient, and family to review patient's progress and evaluate goals.
• Develops appropriate plan of care that include goals and home instructions in conjunction with other team members, patient and family.
• Delegates selected treatment to supportive personnel with assumption of responsibility for care of patient and continuing supervision of supportive personnel.
• Plans specific measures to meet assessed learning needs and documents in patient record.
• Recognizes and addresses patient, family, and appropriate others in the learning needs of the individual.
• Presents information clearly and in a manner appropriate to the level of patient and family understanding.
• Implements the treatment plan and evaluates and records the patient responses to the treatment sessions.
• Participates in the development of individual discharge plans that are responsive to patient/family concerns.
• Acts as a resource person to peers within the rehabilitation department, fielding questions, mentoring, or providing educational opportunities.
• Acts as a liaison/partners with other educational institutions/groups/organizations to enhance professional development.

Physical Therapist

Technician

• Ensure the supply of medical equipment and supplies
• Collaborate with team for efficient delivery
• Manage inventory and supplies documentation

Supply Technician

Patient Care

• Assists in patient care, documentation, and supply management
• Collaborates with interdisciplinary teams for quality patient care
• Maintains department cleanliness and assists with transfers
• Documents objective patient data and care provided

Patient Care Technician – Med Surg

• Under general supervision of the RN, APN, PA, or Physician, performs assigned procedures including, but not limited to: electrocardiogram testing (EKG); wound cleansing; initial, repeat and orthostatic vital sign measurements; application of monitor leads, specimen collection, and transports stable telemetry or non-monitored patients to nursing units, performs blood glucose testing; phlebotomy; saline lock insertion; IV discontinuation
• Sets up, prepares patient and assists with patient exam and minor surgical or health procedures within scope of training such as, but not limited to: lumbar punctures; sterile instrument and field preparation, suturing lacerations, chest tube insertion, closed fracture reduction, gastric lavage, pelvic examinations, restraint application, and cardiopulmonary resuscitation. Applies orthopedic devices, to include premanufactured and plaster splints under physician direction
• Performs specimen collection, ensuring accuracy in identification and integrity by using appropriate techniques for all age criteria as required by Lab. Where state statute permits, performs point of care testing for blood glucose, hemoccult and gastroccult or other tests, and performs quality control checks on point of care equipment as required.
• Provides communication and updates to RN, Physician or other providers related to perceived reactions or changes to patients’ condition. Accurately records information in the patient record, documents vital signs and procedures completed, as well as the equipment and techniques utilized.
• Assess and reports any unusual findings to RN and/or Dr, with appropriate documentation.

Emergency Room Technician

• Participate in patient care conferences
• Develop appropriate plan of care
• Document patient learning needs
• Evaluate patient by performing chart review
• Responsible for reporting safety-related incidents

Physical Therapist, Outpatient – Relief

Speech Pathologist

• Provides appropriate supervision to supportive personnel (Techs, students) while assuming responsibility for care of patient.
• Attends and actively participates in patient team conferences and family conferences.
• Determines needs for follow up outpatient therapy and makes post-discharge recommendations.
• Documents within EMR and charting accurately reflects a logical flow between data collected, action taken, and patients response to the action.
• Plans specific measures to meet assessed learning needs and documents in patient record.
• Recognizes and addresses patient, family, and appropriate others in the learning needs of the individual.
• Presents information clearly and in a manner appropriate to the level of patient and family understanding.
• Implements the treatment plan and evaluates and records the patient responses to the treatment sessions.
• Participates in the development of individual discharge plans that are responsive to patient/family concerns.
• Able to revise/update plan based on assessment.
• Acts as a resource person to peers within the rehabilitation department, fielding questions, mentoring, or providing educational opportunities.
• Acts as a resource person to other departments and community, fielding questions, mentoring, or providing educational opportunities.
• Reviews patient's history and appropriate data prior to initiating evaluation.
• Evaluate and treat patients without a physician order or referral as established by Board of Medical Directors Rule.
• Assists patients and families in planning for discharge.
• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.
• Meets productivity goals according to departmental standards.
• Attends 75% of department monthly meetings in a 12-month period; responsible for 100% of the meeting content from minutes.
• Responds to new orders promptly in compliance with department policy.
• Maintains timely and accurate documentation of assessments, interventions, EMR entries, and patient responses; completes charges in a timely manner and according to proper procedures.

Speech Pathologist – Per Diem

Supply Chain

• Performs and demonstrates knowledge of everyday supply chain functions such as receiving and distribution, warehousing and inventory control.
• Oversees day to day operation of the assigned service.
• Collaborates with management in development and implementation of policies, practices, and functional scripts.
• Develops, maintains, and generates system management reports that accurately monitor and maintain efficiency and accuracy of the system.
• Receives, delivers, and puts away all supplies in an accurate and timely manner, accurately key receiving into the system, and delivers items to the appropriate locations.
• Transport and deliver legend drugs, non-prescription drugs, contrast media and drug-containing devices relative to core competencies of the position.
• Performs inventory management for the assigned area.
• Evaluates the appropriate Min/Max levels, reviews Min/Max for storeroom stock daily and place orders appropriately.
• Count par level areas according to schedule.
• Processes returns appropriately.
• Rotate stock to ensure no items are out of date, provide assistance with problems, questions, and concerns.
• Assists with annual physical inventories.
• Trains and educates new colleagues in regards to functions and processes pertaining to Supply Chain Management and Lawson.
• Acts as a lead in one or more of warehouse/logistics functions: Warehouse, Receiving, Distribution, or Inventory Control.
• Demonstrates the ability to problem solve, implement agreed solutions, and customer service.
• Acts as a reliable resource regarding supply chain: applications, processes to management, colleagues, and customers.
• Informs staff on product conversions and substitutions.
• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.
• If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job-specific training in the specified time frame.

Inventory Control Technician

• Picks orders utilizing the handheld scanner.
• Utilizes Lawson to identify products.
• Delivers orders to clinical areas.
• Cycle Count assigned areas.
• Participates in annual year end physical inventory count.
• Responsible for outdate management (first in, first out (FIFO) and bin rotation).
• Answers emergency phone and supply requests.
• Provides information regarding the supplies available in the warehouse.
• Ensures existing inventory is issued and distributed.
• Ensures consumable supplies are controlled to reduce obsolescence, outdates and waste by utilizing product rotation, outdate management and by communicating with the Supply Chain Leadership team.
• Serves as a liaison for all replenishment orders and phone calls for emergent products.

Supply Technician 1

Executive Assistant

• Prepares reports for management and/or clinical teams as requested.
• Provides confidential administrative support to management and/or clinical teams as needed.
• Responsible for the gathering, revising and entering of data utilizing department required statistics/units/other.
• Responsible for data entry, meets and greets all customers using customer service guidelines in person and/or on the telephone.
• May perform clerical duties such as ordering, keyboarding, scanning, filing, photocopying and transcribing.
• May process time edits to the established guidelines.
• May contact and work with external vendors.
• Establishes and maintains an organized financial management system which facilitates timely payment of bills, processing purchase requisitions, check requests, tracking inventory and/or other department expenses.
• Maintains or supports current document control file.
• May be responsible for scheduling and billing.
• Answers, evaluates and prioritizes incoming administrative line telephone calls, communicates effectively with callers obtaining complete and accurate information to determine the need(s) of the caller.
• Operates a computer terminal and retrieves information from various computerized resources to respond to queries and answer questions.
• Performs searches and answers and/or relays questions from inquiring customers.
• Keeps current department standards/communications boards.
• May be responsible for keeping current manual/electronic communication devices (portal/signage/fliers/flat screens, etc) as deemed necessary for department.

Education Department Secretary

Pharmacist

• Performs clinical services to optimize drug therapy and documents clinical interventions.
• Provides medication therapy management using medication-related protocols including pharmacokinetics, parenteral nutrition, serum creatinine and other therapeutic drug monitoring by utilizing clinical software and assessing relevant information.
• Advises physicians on use of formulary medications and suggests alternative therapeutic options.
• Provides accurate, clinically relevant drug information to physicians, nurses, and allied health professionals.
• Participates in code arrest response by providing information and assuring availability of medications.
• Identifies, prevents, and investigates potential and real adverse drug reactions and medication errors.
• Provides information required for drug related patient counseling.
• Reviews and interprets physician orders properly; screens for incompatibilities, interactions, duplicates, or contraindications.
• Contacts nursing personnel and/or prescriber regarding any questions on drug orders.
• Dispenses and labels medication orders, including oral medications and IV solutions.
• Competent using various pharmacy technology products such as electronic health records, automated dispensing machines, compounders, unit dosing, tube system, and clinical decision support/data mining tools.
• Processes patient charges and credits.
• Assists in maintaining basic drug supply from vendors.
• Exercises applicable legal and professional controls on controlled substances.
• Verifies physical inventory for incoming/outgoing items.
• Documents waste from returned/expired/unusable controlled substances properly.
• Supervises and is responsible for oversight of supportive personnel, licensed and non-licensed, and organizes/directs as needed.
• Reports adverse drug reactions, medication errors, and good catches.
• Adheres to regulatory and organizational standards affecting patient care and safety as well as all hospital and departmental policies and procedures. Practices in a safe and cost effective manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employees area of responsibility.
• Ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.
• Completes all company mandatory modules and required job specific training in the specified time frame.
• Responsible for reporting any safety related incident in a timely fashion through the Midas/RDE tool; attends all safety related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

Pharmacist – Inpatient Overnights

Education Specialist

• Functions in a point-of-care, hands-on role as a nurse expert, educator, and consultant for assigned departments
• Provides educational support for organizational safety and improvement initiatives
• Demonstrates and maintains depth and breadth of knowledge, skills, and competence in nursing specialty
• Serves as a consultant for education requests within NAH
• Researches, recommends, and facilitates nursing specialty education for nurse residents, nurse interns, and/or any other program for new to specialty nurses

Nurse Education Specialist, Surgical Services

• Functions in a point-of-care, hands-on role as a nurse expert, educator, and consultant for assigned departments
• Provides educational support for organizational safety and improvement initiatives
• Works in partnership with leadership to support onboarding, staff development, and promotion of practice excellence
• Aids in preparation for regulatory and accreditation reviews
• Researches, recommends, and facilitates nursing specialty education for nurse residents and interns
• Develops and initiates training programs to facilitate clinical care competency goals
• Evaluates practice in relation to standards, guidelines, statutes, rules, and regulations

General

• Assesses the needs and conditions of assigned patients by gathering relevant patient health information.
• Identifies outcomes, develops a plan of care individualized to the patient and/or situation, and implements the identified plan appropriate for the attainment of the expected outcomes.
• Assesses patient's progress toward the attainment of outcomes and effectively revises/updates diagnoses, outcomes and plans of care as appropriate.
• Collaborates with physicians and other health care professionals.

RN Cardiology

• Completes chart audits ensuring accuracy and documents changes.
• Completes nursing assessment for new patients (prepares charts, enters patient history in the EMR, and verifies medications).
• Updates patient care records.
• Implements corrective actions based on the recognition of changes in patient's condition.
• Knowledge of IV and/or oral chemotherapy medications that may be prescribed.
• Interprets basic laboratory and diagnostic data and communicates results to physician for follow-up/intervention.
• Demonstrates accuracy of documentation of assessments, interventions and patient responses.
• Utilizes the pain scale in assessing patient's pain and documents interventions and progress.
• Functions as a part of the multi-disciplinary team to ensure continuity of care and concerns.
• Documents patients on concurrent treatment and communicates to the appropriate staff.
• Coordinates Brachy Therapy procedures with physicians offices and OR scheduling.
• Is responsible for patient teaching for pre-op and post-op follow up instructions.
• Maintains open interactions with various internals department, outside agencies, patients and their families.
• Participates in Cancer Center sponsored community health screenings and events.
• Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

Medical Office Receptionist

Physical Therapist

Supply Technician

Patient Care Technician – Med Surg

Emergency Room Technician

Physical Therapist, Outpatient – Relief

Speech Pathologist – Per Diem

Inventory Control Technician

Supply Technician 1

Education Department Secretary

Pharmacist – Inpatient Overnights

Nurse Education Specialist, Surgical Services

Nurse Education Specialist, Surgical Services

RN Cardiology

RN – Radiation Oncology