Sales Engineering Leader
Claravine
Cloud
Lead Sales Engineer
North
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead technical discussions and become a trusted advisor to clients
- Serve as a subject matter expert on North products to internal and external stakeholders
- Become a Product expert up to date with product capabilities and future roadmap by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - acting as the Product and Engineering team's liaison
- Seek to understand Merchant needs, challenges, and possible solutions
- Develop and maintain strong relationships with prospects during the sales process across many different cycles simultaneously
- Masterfully articulate technology and product value to a business and technical audience
- Assist Business Development teams with prospecting, discovery calls, demos, proof of concepts, consulting and working toward a technical close
- Deliver product presentations and demonstrations tailored to merchant’s requirements and tuned to suit the level and nature of the audience
- Provide API technical support and guidance for developers and integrators pre-implementation and during implementation
- Work with the technical & support teams pre-implementation, during implementation, and post-implementation to allow customers to receive 5-star support
- Participate in managing current relationships to ensure they’re performing at the highest level possible
- Act as cross-functional team representative; gather and disseminate information about the integration process, helping identify bottlenecks and choke points
- Work with the Operations, Business Development, and IT teams to improve the pre-sales process, documentation, and best practices
- Own the discovery and qualification of North's technical compatibility with prospects and provide consultative guidance on a technical strategy to integrate
- Provide guidance, direction, and technical support to team members
Requirements
- BA/BS in Computer Science or equivalent degree/experience
- 7+ years of experience as a technical consultant or sales engineer (pre-sales preferred)
- 5+ years of experience in the payments industry preferred
- Strong understanding of technology stacks and how that translates into product offerings
- Strong written and verbal communication skills, with the ability to articulate technical information clearly and concisely
- Strong ability to formulate a clear strategy that will accelerate the organization toward its strategic goals
- Experience selling to and/or supporting Small and Medium-Sized businesses (SMB) and Small and Medium-Sized Enterprises (SME)
- Proven ability to gather and analyze customer business and technical requirements through a consultative approach to propose optimal solutions
- Have an empathetic, collaborative, communicative, and consultative work style
- Has an insatiable curiosity for technology and critical thinking skills
- Ability to work successfully with remote team members
- Able to manage multiple responsibilities in tandem with little supervision
- Comfortable and able to work through ambiguous situations
- Ability to prioritize competing tasks and bandwidth in a fast-paced, dynamic environment
- Innovative thinker who is positive, proactive, and readily embraces change
- Strong sales and relationship management skills
- Leadership ability to own and drive North's initiatives, collaboratively engaging other functions in the company when needed.
- Customer focused by understanding the customer's business objectives and meeting or exceeding customer expectations for service
- Strong technical, analytical, and troubleshooting skills
- Travel required: up to 50%
Benefits
- Medical, Dental, & Vision Coverage
- Flexible Paid Time Off
- 401(k) + Match
- Mental Health Support & Well-Being Program
- Paid Maternity & Paternity Leave
- Education Assistance
- Company-funded Lifestyle Spending Account
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
API technical supporttechnical consultingsales engineeringtechnology stack understandingcustomer business analysistechnical strategy formulationproduct presentationsdemonstrationspre-sales process improvementtroubleshooting
Soft skills
strong written communicationstrong verbal communicationempathetic work stylecollaborative work styleconsultative approachcritical thinkingrelationship managementleadershipcustomer focusability to manage multiple responsibilities
Certifications
BA/BS in Computer Science
