North

Administration

• Manage user access controls, functional role hierarchies, and Snowflake RBAC frameworks across entities.
• Lead configurations for new Databases and Warehouses, Storage Integrations, and Resource Monitors.
• Manage Snowpipes, Streams, Tasks, Time Travel settings, and data ingestion components across multiple Snowflake accounts.
• Monitor query performance, warehouse workloads, and compute usage to identify improvement opportunities.
• Monitor and respond to Snowflake Trust Center notifications, ensuring timely investigation and remediation of identified issues.
• Proactively identify and decommission unused or inefficient assets to reduce compute and storage costs.
• Troubleshoot slow-running queries, ingestion delays, pipeline failures, and general Snowflake operational issues.
• Support migrations and replications from on-premises databases and existing cloud systems into Snowflake.
• Lead the development, configuration, and support of Snowflake integrations with Openflow, Jira, Workday, and other platforms.
• Collaborate with engineering teams to maintain and enhance integrations involving Qlik Replicate, Mulesoft, Python, Kafka, or similar tools.
• Ensure proper configuration and maintenance of data shares, reader accounts, partner access, and cross-entity data pipelines.
• Partner with Data Engineering and IT Engineering to maintain workload isolation, performance baselines, and operational efficiency across environments.
• Implement and maintain dynamic data masking, secure views, and other sensitive-data protections.
• Conduct data profiling and analysis to identify and address data quality issues, anomalies, and inconsistencies.
• Create and maintain documentation for Snowflake processes, integrations, configurations, and operational standards.
• Recommend and drive adoption of platform improvements, automation opportunities, and performance enhancements.
• Participate in production support activities as needed, including root-cause analysis and cross-team incident collaboration.
• Ability to participate in off-hours support as needed during outages or high-priority incidents.

Senior Snowflake Administrator

Business Intelligence Analyst

• Developing relevant reporting documentation to assist business leaders in financial management
• Evaluate financial issues and data.
• Provide analysis and other support to various members of the management team
• Prepare month end financial reporting, including performing variance analysis and providing commentary for significant variances
• Prepare monthly and quarterly reporting packages to be delivered to external third parties
• Gather supporting documentation for significant variances
• Support the annual planning process by working closely with teams across the business to gather and consolidate relevant information
• Perform ad hoc reporting and analysis as needed

Financial Reporting Analyst

Sales

• Engage in sales to merchants and assist team in selling
• Recruiting, hiring, training, and motivating salesperson
• Coordinating with Marketing in lead creation and marketing plans
• Monitor performance of salespersons including KPIs and quotas
• Participate in the development of the sales strategy to drive achievement of performance and financial objectives at both the individual and team level
• Monitor and stay informed on the industry sales initiatives and trends, to provide recommendations for product development, program enhancements, process changes, etc.
• Provide input for creation of incentive/campaigns and help coordinate the rollout of such campaigns
• Work with Marketing to develop and analyze success of the campaigns and initiatives
• Understand the business and drive accountability for results through policies, procedures and efficiency initiatives

Director, Sales

Account Executive

• Schedule and conduct face-to-face meetings with business owners and decision makers
• Take inbound as well as make outbound calls, follow up on emails, and conduct warm and cold calls
• Use effective sales closing techniques
• Maintain integrity of the company through full disclosure of merchant agreement rates, fees, and terms
• Meet and exceed sales quotas

Outside Sales Representative

Full-stack Engineer

• Translate business requirements and use cases into functional applications.
• Design, build, and maintain efficient, reusable, and reliable products.
• Review, test, and verify code for adherence to quality and security standards.
• Ensure the best possible performance, quality, and responsiveness of the applications.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Assist in the maintenance of code quality and organization.
• Work with development team to define and implement architecture direction.
• Assist in the design and enforce test-driven development using automated unit and integration testing.
• Provide guidance and technical support to team members

Senior Product Engineer

Client Services Representative

• Troubleshoot, diagnose, and resolve technical hardware and software issues
• Research questions/issues using available information and resources
• Identify and escalate situations requiring urgent attention
• Log all help desk interactions via computerized ticketing system (Team Support)
• Proactively help to build and maintain support infrastructure and documentation
• Share information with other team members on how problems or issues were solved
• Perform PayTrace product training and product demonstrations to end users
• Maintain constructive relationships with merchants and resellers

• Develop and manage a portfolio of clients through prospecting efforts, including targeting emerging markets and high-risk verticals, to drive revenue growth.
• Evangelize and promote NAB's processing solutions, actively assisting with closing large deals within emerging markets and high-risk vertices.
• Develop and maintain a process to consistently deliver a positive client experience by collaborating with various internal teams (Product, Underwriting, Compliance, Support, and Relationship Management) to ensure client needs are handled timely and appropriately.
• Actively participate in industry tradeshows and conferences to increase NAB's exposure as the leading payments provider, with a specific focus on emerging markets and high-risk verticals.

Senior Director, Enterprise Sales

• Translate business requirements and use cases into functional applications
• Assist in the design, building, and maintaining of efficient, reusable, and reliable software
• Adhere to quality and security standards
• Ensure the best possible performance, quality, and responsiveness of the applications
• Assist in identifying bottlenecks and bugs, and devise solutions to these problems
• Assist in the maintenance of code quality and organization
• Assist with the design and use of automated unit and integration testing

Associate Product Engineer

Business Development Rep

• Recruit and develop new ISV partners primarily via self-generated leads by utilizing cold calling, professional networking, and personal connections and resources within the candidate’s network.
• Manage ISV partner inquiries generated by company advertising campaigns, media events, and attendance at industry conferences.
• Develop comprehensive, competitive proposals that drive new business opportunities.
• Successfully lead negotiations and related contract terms (and related exhibits) that properly protect Velocity’s business interest while also addressing partner needs to create a mutually beneficial relationship.

Senior ISV Business Development Executive

• Design, develop, and deploy full-stack web applications using frontend frameworks/libraries: React + TypeScript, Android + Kotlin and backend languages/frameworks: Go, PostgreSQL, AWS, Kubernetes.
• Collaborate with product managers, designers, and other engineers to define, design, and ship new features.
• Write clean, maintainable, and efficient code.
• Implement and maintain robust APIs and backend services.
• Develop and integrate with databases (PostgreSQL, Neo4j).
• Ensure the responsiveness and performance of applications.
• Participate in code reviews to maintain code quality and share knowledge.
• Troubleshoot and debug issues, identifying and implementing solutions.
• Stay up-to-date with emerging technologies and industry best practices.
• Contribute to the entire application lifecycle, focusing on coding and debugging.
• Optimize applications for maximum speed and scalability.

Lead Product Engineer

Outside Sales

• Lead and develop a team of Directors across your assigned region (West), setting clear performance standards and driving accountability to exceed revenue targets.
• Collaborate closely with the SVP of Sales to create and execute strategic plans that strengthen North’s presence in key markets and industries.
• Design and implement comprehensive training programs to equip Sales Professionals with the skills and strategies they need to succeed.
• Serve as a key partner to the SVP of Sales in refining processes, identifying new growth opportunities, and ensuring alignment across all go-to-market teams.
• Analyze sales data and market trends to identify areas for improvement and innovation.
• Build and maintain relationships with key stakeholders both internally and externally, ensuring North is positioned as the go-to partner for merchants.
• Provide thought leadership and mentorship to your team—leading by example and fostering a culture of continuous learning and achievement.

Vice President, Direct Field Sales Group

Sales Development Rep

• Drive top-of-the-funnel lead generation for inside sales and business development representatives
• Update and manage all sales activities, opportunities, and account information in CRM
• Generate new business pipeline through outbound prospecting, cold calling, email campaigns, and inbound lead follow-up
• Earn commissions by exceeding KPI’s - including outbound activity (phone/email/direct messages), the number of appointments set, monthly and quarterly opportunities generated, etc.
• Establish active communication and engagement with prospects to create new leads and sales opportunities
• Collaborate with sales and marketing to build a sales strategy for generating new prospects

Sales Development Representative

• Lead a team of talented Sales Professionals focused on meeting—and exceeding—North’s annual revenue and profitability goals.
• Create and execute sales plans designed to break into new markets, expand our presence in the community, and build valuable referral partnerships.
• Collaborate with teams across North—sales support, product development, and client services—to ensure seamless onboarding and a superior customer experience for every new client.
• Embrace and promote company initiatives and new programs, ensuring your team stays ahead of the curve.
• Share insights, data, and recommendations with senior leadership to help identify process improvements and growth opportunities.

Director, Direct Field Sales

Sales Engineer

• Lead technical discussions and become a trusted advisor to clients
• Serve as a subject matter expert on North products to internal and external stakeholders
• Become a Product expert up to date with product capabilities and future roadmap by actively participating in internal technical discussions, contributing “field-level” feedback from clients and prospects - acting as the Product and Engineering team's liaison
• Seek to understand Merchant needs, challenges, and possible solutions
• Develop and maintain strong relationships with prospects during the sales process across many different cycles simultaneously
• Masterfully articulate technology and product value to a business and technical audience
• Assist Business Development teams with prospecting, discovery calls, demos, proof of concepts, consulting and working toward a technical close
• Deliver product presentations and demonstrations tailored to merchant’s requirements and tuned to suit the level and nature of the audience
• Provide API technical support and guidance for developers and integrators pre-implementation and during implementation
• Work with the technical & support teams pre-implementation, during implementation, and post-implementation to allow customers to receive 5-star support
• Participate in managing current relationships to ensure they’re performing at the highest level possible
• Act as cross-functional team representative; gather and disseminate information about the integration process, helping identify bottlenecks and choke points
• Work with the Operations, Business Development, and IT teams to improve the pre-sales process, documentation, and best practices
• Own the discovery and qualification of North's technical compatibility with prospects and provide consultative guidance on a technical strategy to integrate
• Provide guidance, direction, and technical support to team members

Lead Sales Engineer

• Prioritize and acquire new business by promoting North’s electronic billing solutions while expanding and sustaining revenue from current accounts to increase sales and profitability.
• Successfully lead negotiations and related contract terms to create mutually beneficial relationships.
• Partner closely with Marketing, Product, and Sales leadership to develop go-to market sales strategy.
• Collaborate with product teams to drive alignment of product gaps, key features, and customer requirements.
• Conduct market research into the electronic billing market and creates an action plan for achieving new business.

Senior Sales Director, Electronic Billing

• Generate new business opportunities through a variety of self-sourcing and self-prospecting techniques
• Proactively engage potential clients through extensive cold-calling efforts to drive pipeline growth
• Use effective sales closing techniques
• Build and manage a robust pipeline of potential partners through self-sourced outreach and relationship development
• Maintain integrity of the company through full disclosure of merchant agreement rates, fees, and terms
• Meet and exceed quotas

Senior Inside Sales Representative

• Strategically focused on new revenue generation, client satisfaction maintaining client communications and the overall management of the client relationship
• Works to maintain and grow the client relationship and facilitate additional product and service sales within the client base
• Develop new business through consultative selling to target government and utility prospects
• Prepare and provide in-person and web based sales presentations to prospective clients
• Generate proposals and manage contract negotiations
• Retain account relationship and serve as the primary interface between the client and the company
• Effectively communicate Point & Pay’s value propositions to prospective clients
• Assess the target market for opportunities and develop a sales plan that addresses competitive weaknesses and strengths
• Represent Point & Pay at conferences and trade shows

Sales Executive

Recruitment

• Provide first-class experiences to all candidates and internal hiring leaders
• Use applicant tracking system (ATS) to create and finalize offer documents
• Own all pre-hire processes: new hire paperwork, including I-9 processing, and background check processes for all incoming new hires
• Schedule and prepare candidate interviews by sending confirmations, coordinating travel arrangements (if applicable), and managing all interview logistics
• Partner with the Learning and Development and IT Support teams to support the needs of new hire onboarding
• Monitor the shared inbox and respond to questions surrounding employment opportunities and staff relations
• Track all employee referral bonuses and one-time payments; coordinate with Payroll to ensure payments are made on time
• Own the tracking of all temporary staff (start dates, end dates, communicate with agencies, IT, equipment collection, etc.)
• Collaborate with People Operations and Marketing on employment branding content and initiatives
• Assist with communications related to Talent Acquisition
• Assist with coordination of materials to university career fairs/events and conferences where needed
• Provide excellent customer service and maintain a professional demeanor
• Assists with various day-to-day operations of the Talent Acquisition functions and duties

Talent Acquisition Coordinator

Account Manager

• Build and nurture long-term relationships with clients by understanding their needs, preferences, and business objectives
• Act as the main point of contact for clients and ensure their concerns are addressed promptly
• Oversee the delivery of services and products to clients, ensuring they meet or exceed expectations
• Coordinate with internal teams to resolve issues, manage client requests, and ensure timely and efficient service
• Identify opportunities for upselling and cross-selling additional services or products
• Develop and implement strategies to increase client engagement and drive revenue growth

Relationship Manager

Affiliate Manager

• Manage and build relationships, provide services, resolve complex issues, and provide solutions to high-volume Sales Partners with the goal of growing revenue and production
• Respond to phone and email requests from assigned Sales Partners in accordance with department service level agreements
• Average at least two hours per day handling sales partner support queues
• Actively work sales orders, statement requests, front end credits, bonus issues, residual issues, agent profiles, ELAP, cancellations, and call tags
• Facilitate training to new and existing high-volume Sales Partners to ensure proper contact information, training access, and process understanding is communicated
• Serve as a subject matter expert on ISVs (independent software vendors) and make actionable and insightful recommendations
• Collaborate with cross-functional departments to resolve Sales Partner issues
• Investigate and determine root cause of issues and suggest solutions for improvement to management
• Follow up and proactively contact Sales Partners to follow up on resolved issues, announce promotions / contests and promote all new rollouts

Partner Relations Advisor II

Cloud Engineer

• Help architect and implement NAB’s Amazon Web Services (AWS) infrastructure to support our users and customers.\n• Utilize infrastructure-as-code to automate and ensure consistency, efficiency, and security throughout the environment.\n• Ensure the environment adheres to organizational and industry security requirements.\n• Work closely and support the DevOps teams to build and maintain their systems.\n• Additional responsibilities and projects as assigned by management.