North

Business Development Rep

• Research and identify new business opportunities, including potential clients, markets, and partnerships.
• Generate leads and build a robust pipeline of prospective clients.
• Develop and maintain strong relationships with key stakeholders, including prospective and existing clients.
• Understand their business needs and challenges to propose effective solutions.
• Develop and execute strategies to achieve sales targets and business goals.
• Create and deliver compelling presentations and proposals to potential clients.
• Lead negotiations with potential clients and partners, ensuring mutually beneficial agreements.
• Close deals effectively and manage the transition of new clients to the implementation phase.
• Conduct market research and analyze industry trends to stay informed about the competitive landscape and emerging opportunities.
• Use insights to inform strategic decisions and business development initiatives.

Business Development Manager

Operations

• Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition
• Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations
• Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues that cannot be addressed at the IM level
• Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists
• Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training
• Translate business requirements and strategic objectives into actionable implementation strategies and operational workflows, and oversee complex payment system integrations
• Lead the merchant screening and onboarding process at a strategic level
• Monitor and analyze performance metrics across implementation timelines and conduct regular audits and risk assessments of merchant accounts and operational processes
• Communicate proactively with internal stakeholders and external merchant partners

Manager, Merchant Operations

Outside Sales

• Continuing to build your own book of business by selling North’s state-of-the-art SaaS platform and payment solutions.
• Leading and developing a team of Field Sales Professionals, helping them master the craft and hit their personal sales goals.
• Conduct regular 1:1s, ride-alongs, and team training sessions on sales process, product knowledge, and consultative selling techniques.
• Monitor team activity and pipeline health, providing constructive feedback and implementing strategies to improve performance.
• Assist in the interview and onboarding process for new members of your growing team.
• Perform demos so dazzling that prospects will feel like they’re front-row at a magic show.

Associate Director – Direct Field Sales

• Recruit and develop new Wholesale ISOs via self generated leads
• Sign, activate and grow sales partners in their first 12 months with NAB
• Grow revenue within existing accounts using value selling methods
• Understand products and services of North and affiliates and provide value based sales skills to secure additional revenue
• Conduct effective negotiations pertaining to schedule A, new partner contract etc.
• Attend conferences, meetings, and industry events

Business Development Director – Wholesale ISO Recruitment

Implementation Specialist

• Serve as the primary point of contact for merchant implementations from sales handover through go-live and Client Services transition.
• Intake and onboard new merchant applications as the primary point of contact throughout the process.
• Ensure accuracy of system settings, hardware provisioning, and terminal activation for each merchant.
• Resolve discrepancies and missing documentation prior to activation; escalate risks as needed.
• Review applications for accuracy, completeness, and compliance prior to underwriting.
• Perform quality checks on all submitted information and supporting documentation.
• Guide merchants through PayTrace system setup, ensuring they have the correct hardware and software for launch.
• Track tasks and dependencies across concurrent implementations.
• Support merchants through activation, confirming systems and payment processing are fully operational.
• Foster and maintain merchant relationships following the sales handoff, promoting long-term satisfaction and retention consistent with PayTrace’s 5-star service commitment.
• Communicate proactively with clients, internal staff, and leadership, serving as a trusted advocate for merchants throughout onboarding.