North

Customer Retention Specialist

• Retain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB.
• Educate merchants on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations
• Serve as a point of contact for the merchant while their issues are being addressed and resolved, and escalate issues appropriately to ensure immediately resolution
• Maintain current understanding of North processing rate structures and current industry knowledge
• Work with all departments within North to identify the best solution to the merchant’s concerns
• Determine the “root cause” of merchant dissatisfaction if cancellation is inevitable
• Make suggestions to management for improving processes to reduce account closures

Customer Retention Representative

Compliance

• Own, manage and oversee UDAP policy and requirements relating to business client interactions
• Ownership and maintenance of internal policy regarding prevention of unfair and deceptive practices
• Review of public facing marketing materials of companies in scope
• Management and execution of Compliance’s complaint management oversight program
• Manage and execute day-to-day code of conduct and business ethics compliance and framework
• Managing ethics inbox and hotline, evaluating concerns reported to Ethics Committee
• Effectively manage UDAP and code of conduct investigations
• Develop employee training, in collaboration with eLearning
• Identify and report trends, significant matters and compliance issues
• Develop reporting, including charts/analyses to highlight trends, correlations and key issues
• Make appropriate recommendations to improve controls and systems
• Additional duties as assigned

Senior Manager, Compliance – UDAP, Ethics

Product Manager

• Leading the evolution of North’s merchant and partner ecosystem
• Focusing on CRM as the central hub for lead management
• Optimizing the partner portal for tracking underwriting and sales activity
• Transitioning from manual processes to data-driven models
• Ensuring data integrity across equipment configurations and pricing templates
• Developing and maintaining strong working relationships with departments

Senior Director, Product Management

Business Development Rep

• Research and identify new business opportunities, including potential clients, markets, and partnerships.
• Generate leads and build a robust pipeline of prospective clients.
• Develop and maintain strong relationships with key stakeholders, including prospective and existing clients.
• Understand their business needs and challenges to propose effective solutions.
• Develop and execute strategies to achieve sales targets and business goals.
• Create and deliver compelling presentations and proposals to potential clients.
• Lead negotiations with potential clients and partners, ensuring mutually beneficial agreements.
• Close deals effectively and manage the transition of new clients to the implementation phase.
• Conduct market research and analyze industry trends to stay informed about the competitive landscape and emerging opportunities.
• Use insights to inform strategic decisions and business development initiatives.

Business Development Manager

Account Executive

• Put together your ultimate playlist of local businesses and guide them through the entire sales cycle—first call to final high-five
• Bonus points if you’re a lead-generation wizard
• Forge rock-solid partnerships with local POS dealers, web designers, and BNI folks to build an unstoppable referral network
• Perform demos so dazzling, prospects will feel like they’re front-row at a magic show
• Team up with our awesome colleagues across North to make sure your promises turn into real results
• Use Salesforce like a pro—think Jedi-level control over all your sales activities
• Get to know the competition like it’s your favorite soap opera—and find ways to make North shine like polaris.

Field Sales Representative

Product Analyst

• Provide the evidence and insights our Product Managers and Project Managers need
• Use reporting tools (such as Sigma) to build intuitive dashboards
• Analyze user journeys and friction points
• Perform competitive analysis
• Dive into data to assess impact on issues or bugs
• Provide baseline data and post-launch analysis

Application Engineer

• Design, deploy, and manage WAF solutions for on-premise and cloud-based platforms.
• Develop and fine-tune WAF policies, rules, and signatures to mitigate known threats and application abuses as well as emerging threats.
• Lead incident response efforts for web application and network attacks, including root cause analysis and remediation.
• Monitor and analyze inbound web traffic to identify and respond to suspicious activities, ensuring real-time threat mitigation.
• Collaborate with cross-functional teams to integrate WAF solutions into CI/CD pipelines and application architectures and focus on maturing WAF protections.
• Maintain and optimize WAF configurations to balance security, performance, and user experience and enable process optimization and automation.
• Be involved in regular security assessments, vulnerability scans, and penetration testing to identify gaps in WAF protection.
• Maintain a close working relation with the Application Development team to ensure optimal protections are used for all new application releases.
• Ensure adequate testing and validation has been performed for all protections and mitigations before rollout.
• Mentor team members and provide guidance on WAF best practices and troubleshooting.
• Stay current with emerging threats, vulnerabilities, and industry best practices to enhance WAF strategies.
• Document WAF infrastructure, create and maintain design diagrams, configurations, policies, and incident reports to ensure compliance with regulatory requirements.
• Ensure an always-on application delivery model by providing quick response and reaction to incidents and critical activities when needed.
• Participate in on-call rotations to support 24/7 operations as needed.
• Ensure application security practices and solution operations align with regulatory standards such as PCI-DSS, NIST.

Application Security Engineer – WAF Focus

• Meet or exceed monthly targets for retention rate, churn reduction, and upsell revenue.
• Maintain accurate CRM records including customer interactions, account status, and opportunity pipeline.
• Track competitive trends and communicate common reasons for churn to leadership.
• Proactively contact at-risk merchants to understand concerns and deliver tailored solutions that resolve pain points.
• Conduct regular account health checks to identify declining usage, support needs, or early churn indicators.
• Respond to customer inquiries related to billing, statements, chargebacks, pricing, and product functionality.
• Analyze merchant processing patterns to identify opportunities for increased volume, new product adoption, or feature upgrades.
• Educate merchants on advanced capabilities and upsell additional services to drive incremental revenue.
• Execute targeted outbound campaigns for cross-selling initiatives.

Account Executive – Retention, Upsell

Threat Intelligence Specialist

• Conduct proactive threat hunts and adversary emulation to identify adversary activity, cyber risks and anomalies.
• Identify potential vulnerability exploitation at network, endpoint, application and cloud levels.
• Capture samples to perform malware analysis and fundamental reverse engineering.
• Analyze scripts and code artifacts in languages such as Powershell, Python, VBScript, C++, HTML, XML, and others necessary for threat identification and response.
• Evaluate, analyze and synthesize large quantities of data to uncover anomalous activity capable of introducing risk to North environments.
• Work closely with other cybersecurity teams and operational technology owners to investigate anomalous findings, contribute to detection logic improvements and verify security control implementations.
• Capture hunt byproducts indicative of poor cyber hygiene practices, company policy violation or misuse.
• Define, track, and report key metrics that assess hunt effectiveness, analytic performance, and program maturity.
• Design and write scripts to help expedite repetitive tasks or complex detection logic.
• Support incident response cases, as needed.
• Analyze telemetry across network, endpoint, cloud, and other log sources to differentiate between benign and malicious behavior.

Senior Threat Hunter

Security Engineer

• Define and execute enterprise strategies for Log Management, SIEM, and AI-driven automation.
• Lead the end-to-end lifecycle (from design to deployment) of automated workflows, SOAR playbooks, and response scripts.
• Oversee the testing, validation, and continuous tuning of security controls.
• Drive cross-functional collaboration with DevOps and IT teams to embed security automation best practices.
• Establish and track Key Performance Indicators (KPIs) and operational metrics to quantify program efficacy.

Director, Security Engineering

Account Manager

• Identify, pursue, and close new business opportunities for PayTrace's AR and payment automation solutions with B2B customers utilizing Microsoft Dynamics 365 Business Central and Acumatica.
• Conduct discovery calls and needs analysis to understand customer pain points related to manual AR processes, collections, and payment reconciliation.
• Build and manage a pipeline of leads that are self-generated, as well as those supported by SDRs.
• Present compelling demonstrations of Trace AR for Business Central and Trace AR for Acumatica, showcasing its ability to centralize payments, reduce credit card processing costs with interchange optimization, simplify collections, and improve customer experience.
• Develop and nurture relationships with VARs who represent Microsoft Dynamics 365 Business Central and/or Acumatica (many have LOBs for both systems) to drive co-selling opportunities and channel growth.
• Educate partners on the value proposition of PayTrace's solutions and how they complement existing Microsoft and Acumatica ERP offerings.
• Collaborate with partners on joint marketing initiatives, sales strategies, and customer engagements.
• Support partners in understanding and selling Trace AR for Business Central/Acumatica, emphasizing its seamless integration and benefits like automated reconciliation and reduced Days Sales Outstanding (DSO).
• Represent PayTrace at industry events, webinars, and conferences.

Senior Account Manager, ERP Software, Payments, AR Automation

• Perform architecture and security reviews on highly complex products to identify vulnerabilities.
• Work with development teams to integrate software security design patterns throughout the application lifecycle.
• Ensure critical application design and implementation decisions are based on sound security patterns.
• Facilitate analytics process for application abuse detection.
• Support application protection efforts, incident response and fraud.
• Find security threats and vulnerabilities in applications and recommend mitigation strategies.
• Participate in evaluation, deployment and operations of innovative security solutions.
• Conduct static and dynamic application security testing (SAST/DAST), code reviews, security assessments and evaluations.
• Implement and manage security tools, including SAST, DAST, Software Composition Analysis (SCA), and other security scanning solutions.
• Drive the implementation of authentication, authorization, and access control mechanisms for APIs and platforms.
• Partner with application development, engineering and operations teams to ensure a security-first approach in CI/CD pipelines.
• Work closely with the offensive security team to help identify, uncover and validate weakness and exposures in critical applications.
• Support incident response efforts and mitigations related to application security vulnerabilities and weaknesses.
• Provide security awareness training and guidance to development teams on secure coding practices.
• Lead implementation of strategic security initiatives that improve application security across the organization.
• Ensure application security practices align with regulatory standards such as PCI-DSS, NIST, and OWASP guidelines.

Application Security Engineer

Data Scientist

• Develop and own the forward-looking roadmap for AI, advanced data science, and predictive modeling
• Identify and prioritize opportunities where AI can create new value and fundamentally accelerate business processes
• Lead the design, development, and implementation of cutting-edge AI solutions
• Act as the primary AI evangelist and partner to C-suite executives and senior business leaders
• Model & Platform Governance: Oversee the full lifecycle of our predictive models and AI systems, from conception and training to deployment, monitoring, and continuous improvement

SVP, Data Science, AI

Software Engineer

• Design, manage, and execute software development initiatives including setting strategic software development direction
• Build and maintain product roadmap working with the North Hospitality Product Management team
• Lead product events as they arrive and guide, mentor, and lead the team to an innovation solution
• Partner closely with North’s payments processing leadership teams
• Budget and forecast of all engineering, hardware and development related expenses
• Derive technical specifications from stated business requirements
• Successfully deploy customer-driven product development
• Leverage the latest technologies for operational application development and determine how to best apply those latest technologies to further the company’s business goals
• Be a strong, purpose-driven leader while building and managing development teams
• Regularly articulate a vision and plan across the enterprise and gain endorsement from senior leadership and the Executive team
• Ensure that the ability to generate accurate reporting is designed in and deployed within our architecture standards
• Establish and communicate policies, procedures, and standards throughout the company to prevent unauthorized access, use, release or destruction of any corporate or non-public consumer information
• Identify, negotiate, and contract with third-party development contractors and outsourcing suppliers.