Implementation Manager

North

Implementation Manager responsible for onboarding new merchants and managing B2B client integrations at PayTrace by North. Ensuring a smooth transition for exemplary merchant experience.

Posted 6/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $67,000 - $77,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the primary point of contact for merchant implementations from sales handover through go-live and Client Services transition.
Intake and onboard new merchant applications as the primary point of contact throughout the process.
Ensure accuracy of system settings, hardware provisioning, and terminal activation for each merchant.
Resolve discrepancies and missing documentation prior to activation; escalate risks as needed.
Review applications for accuracy, completeness, and compliance prior to underwriting.
Perform quality checks on all submitted information and supporting documentation.
Guide merchants through PayTrace system setup, ensuring they have the correct hardware and software for launch.
Track tasks and dependencies across concurrent implementations.
Support merchants through activation, confirming systems and payment processing are fully operational.
Foster and maintain merchant relationships following the sales handoff, promoting long-term satisfaction and retention consistent with PayTrace’s 5-star service commitment.
Communicate proactively with clients, internal staff, and leadership, serving as a trusted advocate for merchants throughout onboarding.

Requirements

What you’ll need

High School Diploma or equivalent with Bachelor's Degree preferred.
Minimum 4 years of experience in implementation or a related customer-facing role within the merchant payment processing industry.
Experience in payment processing, banking, credit card, ACH, or gateway environments.
Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a remote environment.
Excellent written and verbal communication skills.
Strong organizational skills and the ability to prioritize effectively in a fast-paced, distributed work environment.
Analytical and problem-solving aptitude with experience identifying and resolving operational or compliance issues prior to merchant activation.
Self-starter with a proactive approach to relationship management and issue resolution with minimal in-person supervision.
Hands-on experience with payment gateway implementations, B2B onboarding workflows, or ISV/ERP integrations (PayTrace or comparable platforms a plus).

Benefits

Comp & perks

Medical, Dental, & Vision Coverage
Flexible Paid Time Off
401(k) + Match
Mental Health Support & Well-Being Program
Paid Maternity & Paternity Leave
Education Assistance
Company-funded Lifestyle Spending Account

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

payment processingbankingcredit cardACHgateway environmentspayment gateway implementationsB2B onboarding workflowsISV integrationsERP integrationsquality checks

Soft Skills

communication skillsorganizational skillsproblem-solvingrelationship managementself-starterproactive approachanalytical skillsability to prioritizetime managementcustomer service

Certifications

High School DiplomaBachelor's Degree