North American Partners in Anesthesia

ServiceNow

• Provide technical and strategic leadership for the ServiceNow platform's development, maintenance, and growth
• Partner with business stakeholders to translate requirements into robust, scalable technical designs and solutions within ServiceNow
• Mentor and coach developers, leading code/design reviews to enforce high quality
• Drive the technical aspects of the Agile process
• Own daily technical governance, proactively managing the platform’s health, security compliance, and performance optimization
• Design, build, and maintain complex, resilient integrations using modern standards like REST, SOAP, JSON, and scripting languages
• Actively participate in key cross-functional Agile ceremonies

Lead ServiceNow Developer

Accounts Receivable

• Under the direct supervision of the Collections Supervisor or Manager, the Accounts Receivable Representative II is responsible for effective and efficient accounts receivable management of assigned payers.
• Collections efforts on outstanding accounts include telephone contact with payers, work collection reports and correspondence, audit accounts, appeal denied claims as necessary, update accounts as necessary, identify carrier related denial trends and meet departmental productivity standards.
• Accounts Receivable Representative 2 will also coordinate the transfer of patient responsibility and work accounts that require additional insurance collection follow-up.
• Reviews, evaluates, and forwards manual paper claims to payers that do not accept electronic claims or that require special handling.
• Document’s billing activity on the patient account; ensures compliance with all applicable billing regulations and reports any suspected compliance issues to departmental leaders.
• Reviews claims for accuracy and coordinates with ancillary departments as needed to provide information for audits and/or record reviews.
• Pursues prompt follow-up efforts on aged accounts, which may involve helping to formulate written appeals.
• Accurately documents all follow up on the account to ensure there is an accurate record of the steps taken to collect on an account.
• Monitors claim rejections for trends and issues; reports these findings to the lead biller and other departmental leaders.
• Practices excellent customer service skills by answering patient and third-party questions and/or addressing billing concerns in a timely and professional manner.
• Assists in reviewing and/or resolving credit balances.
• Participates in general or special assignments and attends required training.

Accounts Receivable Representative II

Operations

• Lead and manage operational excellence initiatives to drive process improvement across the organization.
• Develop and implement strategies to enhance operational efficiency, reduce waste, and improve the quality of patient care.
• Utilize data analytics to identify trends, root causes, and opportunities for improvement.
• Monitor the effectiveness of implemented process changes using key performance indicators (KPIs).
• Develop and maintain documentation of processes, policies, and procedures.
• Present findings and recommendations to senior leadership to inform strategic decision-making.

Operational Excellence Manager

Manager

• Develop and implement innovative recruitment strategies to build strong pipelines including early talent, passive candidates, and events.
• Lead and manage the execution of recruitment strategies across all functions and geographies.
• Direct rapid-response hiring initiatives to meet urgent talent needs and stabilize high-risk or business-critical areas.
• Provide hands-on leadership for urgent staffing escalations and workforce gaps.
• Partner with operations and HR to ensure effective talent planning and recruitment for new site launches.
• Build scalable sourcing processes that align with business objectives and workforce readiness.
• Manage workforce transitions for decommissioned sites, including redeployment strategies, offboarding, and communication planning.
• Provide dedicated support and leadership for strategically critical or high-volume sites.
• Ensure sourcing and staffing strategies are tailored to meet evolving business needs.
• Serve as the point of contact for talent acquisition data requests, ensuring accuracy, timeliness, and consistency in reporting.
• Coordinate the preparation of presentations, dashboards, and executive updates to communicate recruiting performance and initiatives.
• Collaborate with HR analytics and leadership teams to align reporting with organizational goals and talent strategies.
• Design and implement a structured onboarding program for newly hired recruiters to ensure rapid ramp-up and alignment with organizational priorities.
• Deliver training sessions on sourcing strategies, ATS/CRM systems, compliance, and organizational recruitment standards.
• Establish mentorship and shadowing opportunities to support skill development and confidence building.

Manager, Talent Strategy

• Under the direct supervision of the Collections Supervisor or Manager, the Accounts Receivable Representative I is responsible for the effective and efficient denied claims management for assigned payers.
• Responsible for working high volume collection reports and correspondence, auditing accounts, submitting all levels of appeals for denied claims as necessary, updating accounts as needed, and identifying carrier-related denial trends.
• Coordinates, monitors, and manages the follow-up on unpaid claims.
• Ensures follow-up and reimbursement appeals of unpaid and inappropriately paid claims.
• Identifies, researches, and ensures timely processing of billing errors and corrections as they relate to claims.
• Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties.
• Ability to communicate and collaborate effectively with other internal as well as external resources to achieve desired results and resolve issues.
• Review and work on all daily correspondence.
• Appeals denied claims via mail, telephone or websites.
• Perform audits on accounts when needed to review for accuracy.
• Update accounts with information obtained through correspondence and telephone.
• When necessary contacts patients, referring providers or a hospital to obtain better insurance information, authorization, or updated patient demographics to assist with collections.
• Completes appropriate account maintenance by ensuring the correct statement groups, financial class, and payer codes.
• Accurately documents all follow up on the account to ensure there is an accurate record of the steps taken to collect on an account.
• Pitches in to help the completion of the daily AR Representative 1 & 2 workloads to support AR team productivity and outcome measures.
• Meets the current productivity standard which includes both quantity and quality metrics.
• Maintains a working knowledge and understanding of CPT and ICD-10 codes.
• Keeps current with health care practices and laws and regulations related to claims collections.
• Performs other job-related duties within the job scope as requested by Management.

Accounts Receivable Representative I

Business Development Rep

• Develop new business pipelines by prospecting healthcare systems, anesthesia groups, and hospital executives
• Build and maintain long-term relationships with key stakeholders, including hospital administrators, physician group leaders, and procurement managers
• Serve as the primary liaison between clients and the internal recruitment/operations team
• Monitor industry trends, regional market dynamics, and competitor strategies to identify growth opportunities
• Drive adoption of BridgeCare’s exclusive staffing programs and flexible locum solutions
• Promote our “Clinician Retention Guarantee” and other value-add offerings to differentiate BridgeCare from competitors

Business Development Sales Manager

Auditor

• Audit medical records to identify missed charges, incorrect coding, and other inconsistencies that result in missed billing opportunities.
• Perform Root Cause Analyses and report findings that identify common issues, including over-coding, under-coding and missed billing opportunities.
• Retrieves any missing patient information and documentation required for billing.
• Complete coding of unbilled records identified through audits.
• Prepare reports, executive summaries, and examples of audit findings for presentation and educational purposes.
• Assist with Clinical Documentation recommendation, coding guidance research, and the development of coding educational documents.
• Conduct ad-hoc audits as needed to provide root cause analysis and recommendations for resolution.
• Pre-payment audit: review billing vs documentation, send documentation to the payer, complete necessary charge corrections, and/or identify CDI (Clinical Documentation Improvement) opportunities.
• Provide resolution of missing documentation tasks. Retrieve or request necessary documents, code for billing, and data entry.
• Provide coding support to cross-functional team inquiries and special projects.