Nordstrom

Program Manager

• Create, manage and implement the strategy for Final Mile Standard and Paid Upgrade Shipments from Nordstrom fulfillment centers, stores, and suppliers to customers and Nordstrom stores.
• Partner with Digital leadership to evolve, manage and implement the strategy of international shipments from Nordstrom fulfillment centers, stores, and suppliers to an external supplier domestic consolidation point and to the final destination.
• Collaborate with Transportation & Logistics, Distribution, Product, Engineering, Customer Care, Fulfillment Center Operations teams and a variety of external stakeholders to define optimal outbound shipment and transportation processes & performance expectations and deliver at a high level.
• Assess and drive continuous improvement initiatives within the outbound final mile network and carrier configurations focused on speed, service, quality and cost of our customer deliveries.
• Analyze carrier performance and cost-efficiency initiatives across business units, ensuring alignment with service standards and financial targets while fostering strong carrier partnerships through evolving omni-channel capabilities.
• Assess, develop and implement creative customer-focused outbound transportation solutions to achieve key factor goals and balance service, speed, quality and cost performance.
• Partner with Strategic Sourcing, Freight Payment and Audit teams and external stakeholders to best leverage outbound truckload and parcel carrier contract agreements and ensure best practice invoicing and freight payment practices.
• Understand and utilize systems and carrier networks for intelligent routing, tracking and receipt of customer outbound shipments.
• Apply data analysis, problem solving and project management skills to identify and drive continuous improvement initiatives.
• Prepare and regularly communicate updates and performance to the leadership team.

Final Mile Shipping Program Manager

Customer Support

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Customer Care Specialist

Customer Care Specialist 1

• Fielding real-time calls in a virtual call center environment
• Successfully troubleshoot and resolve customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information
• Process orders and enter data into order entry system

• Act as a Brand Ambassador for Nordstrom
• Provide world-class service to all Customers
• Successfully troubleshoot and resolve customer service inquiries
• Provide critical service and product information
• Process orders and enter data into the order entry system
• Track customer packages

Manager

• Recruit, hire, train, develop and motivate your team – their success is your success
• Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
• Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
• Work with the department manager to ensure merchandising and presentation standards are met
• Build long lasting relationships and create a loyal customer following by actively selling on the floor
• Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals

Assistant Manager – Selling Floor

Platform Engineer

• Provide engineering and sustainment support across the full SPE platform portfolio — including EDR, DLP, data encryption, email security, CSPM, and SIEM — ensuring platforms are highly available, performant, and cost-effective.
• Partner with IT, infrastructure, and application teams to maintain seamless security platform integrations across Nordstrom’s hybrid on-prem, cloud, and retail store environments.
• Monitor and maintain platform health metrics — including EDR, Qualys, and Tanium agent coverage — and contribute to Monthly Business/Program Reviews (MBR/MPR) reporting.
• Manage security platform migrations, upgrades, and configuration changes with minimal business disruption; develop and execute detailed test plans for platform changes.
• Participate in an on-call rotation for platform-related incidents and support Threat Intel, CSIRT/SOC teams during security events requiring platform investigation or response.
• Design, develop, and maintain automation tooling and CI/CD pipelines that improve platform deployment, configuration management, and operational efficiency.
• Write and maintain engineering-level documentation including architecture decisions, runbooks, deployment guides, and test plans.
• Contribute to the development of in-house tooling using Python, Bash, and NodeJS to automate repetitive operational tasks and reduce manual toil across the platform portfolio.
• Apply infrastructure-as-code practices (Terraform) and containerization (Docker, Kubernetes) where applicable to platform deployment and management.
• Leverage AI tooling — including GitHub Copilot and Claude — to accelerate engineering workflows and improve team productivity.
• Partner with Threat Intel & Detection Engineering, SOC and CSIRT teams to ensure platform configurations align with active detection and incident response requirements.
• Collaborate with GRC teams to ensure security platforms meet compliance requirements across NIST CSF, PCI DSS, SOC 1/2, and related frameworks.
• Communicate clearly and effectively with technical and non-technical stakeholders across engineering, IT, and business teams.
• Mentor junior engineers in both technical skills and engineering best practices; contribute to a culture of knowledge sharing and continuous improvement.

Security Platform Engineer, Level 2

Editor

• Prepare digital images for web publication
• Follow defined processes accurately and efficiently
• Provide exceptional customer service
• Show commitment to team through collaboration

Flex Image Production Tech – Digital Image Editor

Systems Engineer

• Serves as a senior subject-matter expert in finance systems analysis.
• Performs hands-on systems analysis supporting accounting and finance operations.
• Triages, prioritizes, and resolves complex operational issues.
• Contributes to standards for analysis, documentation, and controls.
• Analyze integrations and upstream/downstream dependencies.
• Embed strong financial controls through reconciliation design, exception handling, monitoring, SOX compliance, audit readiness.

Senior Systems Analyst – Accounting Operations

Designer

• Develop an understanding of the needs, wants, and expectations of the customer
• Create an execution strategy by understanding the market and seasonal merchandise in each category
• Partner with buying, planning, and inventory teams’ pre-season to improve depth, precision of allocation, and location level inventory and ensure execution in-season
• Participate in vendor negotiations of exclusive offerings, terms, pricing, markdowns, return to vendor agreements, and drop-ship programs
• Act as a liaison to both store and e-commerce business partners to effectively communicate selling strategy and agenda
• Participate in business reviews to better understand what improved decisions need to be made to increase the overall department performance

Assistant Assortment Planner – Men's Designer Apparel

Product Manager

• Contribute to product roadmaps and support feature prioritization based on feedback, user experience, and business objectives, with guidance from senior team members
• Support the definition and monitoring of success metrics, including OKRs and KPIs
• Prioritize the feature backlog and articulate the rationale behind prioritization decisions
• Execute on tactical plans for delivery of key workstreams
• Support assessment of feature value and success metrics in partnership with business teams
• Support requirements definition inclusive of wireframes, process flows, user stories, and other supporting artifacts
• Contribute to go-to-market activities including UAT, communication planning, change management
• Support ongoing system health and performance by engaging in incident triage and maintenance initiatives
• Partner with UX, Research, and Engineering on feature design within the squad
• Work with engineering during feature development to help ensure feature objectives are maintained
• Support stakeholder communication by providing updates, gathering feedback, and keeping teams informed.

Product Manager 1 – Merchandising

Data Analyst

• Own and lead the delivery of high-impact, production-ready data products that support enterprise inventory visibility, anomaly detection, and controls across the inventory lifecycle—including complex analyses, scalable dashboards, and executive-level insights—across ongoing and ambiguous, high-stakes problem spaces.
• Translate loosely defined business questions into clear analytical strategies, independently designing end-to-end approaches that identify the right data, methods, trade-offs, and success measures.
• Partner with product, data science, and engineering teams to shape AI-enabled analytics, including anomaly detection, prioritization, and recommendation experiences that support faster, more consistent inventory issue resolution.
• Contribute to human-in-the-loop AI workflows, ensuring analytical logic is explainable, auditable, and aligned with inventory control and financial integrity standards as automation scales.
• Design and maintain trusted analytical assets by driving standards for data modeling, metric definitions, data quality, and governance—ensuring insights are durable, explainable, and aligned to one source of truth.
• Lead analytical storytelling for complex and conflicting findings, connecting data across domains to provide context, highlight risks and opportunities, and influence decisions at multiple leadership levels.
• Anticipate downstream impacts and stakeholder reactions, effectively landing insights that may challenge assumptions while maintaining trust and momentum toward action.
• Mentor and elevate junior analysts, contributing to shared best practices, technical standards, and team learning to raise the quality and consistency of analytical work.
• Continuously identify opportunities to improve analytics tooling, architecture, and processes, with a focus on automation, AI-assisted insights, and scalable self-service experiences that move the organization from reactive reporting to proactive control.

Senior Data Analyst, Inventory Visibility and Controls

• Support enterprise-wide RFID programs across the inventory lifecycle, contributing to execution, launch, and adoption of key initiatives.
• Help translate RFID enterprise strategy into executable plans, breaking down initiatives into sequenced workstreams with clear milestones, dependencies, and success metrics.
• Contribute to supplier tagging programs, including supporting tagging specifications and standards, assisting with vendor onboarding and compliance, and helping to address gaps in data quality or execution.
• Support RFID coverage and compliance operations, partnering with business and technology teams to triage defects, assist with root-cause resolution, and inform category and vendor expansion strategies as standards mature.
• Assist with delivery of new RFID-enabled capabilities, including pilots, business-case validation, and the development of repeatable scale plans in partnership with Product, Technology, and Operations teams.
• Maintain program governance and execution discipline, including intake tracking, dependency documentation, risk logging, and preparing status communications for cross-functional partners and leadership.
• Partner with data and analytics teams to support RFID execution telemetry, compliance reporting, and shrink/support analytics, contributing to scalable and self-service tools that reduce manual data work.
• Serve as a reliable coordination point across Stores, Supply Chain, Merchandising, Product, Engineering, Finance, Store Technology, and Asset Protection to support priority alignment and issue resolution.
• Support work with external partners, including industry groups (e.g., GS1) and specialist advisors, to stay current on standards evolution and emerging best practices.
• Anticipate adoption and change-management needs, ensuring RFID capabilities are supported with clear standards, operational workflows, training, and readiness documentation as they scale.
• Navigate ambiguity and competing priorities, contributing to well-reasoned decisions that balance customer experience, operational impact, and financial integrity.
• Flex across IV&C initiatives as needed, supporting the highest-impact enterprise priorities tied to inventory accuracy, shrink reduction, productivity, and customer confidence.

Program Manager 2 – RFID Enterprise Capabilities

Technical Program Manager

• Lead Nordstrom’s enterprise initiative on AI-native developer productivity
• Define and build the research foundation, strategy, tooling, training, and measurement infrastructure
• Research and evaluate AI-native developer tooling
• Define and own the strategy for AI-native developer productivity
• Identify gaps in existing tooling and context infrastructure
• Design and develop training materials and workshops
• Define the measurement framework for AI-native developer productivity
• Build and leverage a broad network across engineering, product, security, and legal

Final Mile Shipping Program Manager

Customer Care Specialist

Customer Care Specialist 1

Customer Care Specialist 1

Customer Care Specialist 1

Customer Care Specialist

Assistant Manager – Selling Floor

Security Platform Engineer, Level 2

Flex Image Production Tech – Digital Image Editor

Senior Systems Analyst – Accounting Operations

Assistant Assortment Planner – Men's Designer Apparel

Product Manager 1 – Merchandising

Senior Data Analyst, Inventory Visibility and Controls

Program Manager 2 – RFID Enterprise Capabilities

Senior Principal Technical Program Manager