Senior Program Manager, Tech – Workday Workforce Management

Nordstrom

Senior Program Manager at Nordstrom managing HR technology solutions to enhance workforce experience and implement AI tools. Collaborating with cross-functional teams to optimize technology utilization.

Posted 7/31/2026full-timeSeattle • Washington • 🇺🇸 United StatesSenior💰 $142,000 - $220,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program and project management, particularly in delivering SaaS solutions and managing HRIS and Workforce Scheduling tools. Strong analytical skills and the ability to communicate effectively with diverse stakeholders are essential for driving process improvements and ensuring successful project execution.

Highest-signal resume keywords

Program ManagementSaaS Solutions DeliveryWorkday ConfigurationStakeholder Relationship ManagementAI Technologies Application

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementProject ManagementSaaS SolutionsWorkday HCMWorkforce SchedulingLabor OptimizationAgile DevelopmentTechnical Initiative ManagementAnalytical SkillsProblem-Solving

Soft Skills

Communication SkillsOrganizational SkillsPlanning Skills

Tools & Technologies

WorkdayJiraCloud TechnologiesAPIsDatabase Technologies

Industry Keywords

HRISWorkforce ManagementAI-Driven ToolsCross-Functional InitiativesGovernance

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Consult internal partners on effective utilization of technology to support their processes
Support Workforce Management teams by enabling and optimizing Workday Scheduling and Labor Optimization tools
Partner with non-technical and technical stakeholders to support initiatives connected to artificial intelligence, including evaluating AI-driven tools and enabling responsible adoption across HR functions
Hold HR and Technology stakeholders accountable to design principles
Collaborate with technology teams and business leaders to enable core capabilities and deliver business value
Present demos, status updates and risk/mitigation strategies and communicate down the pyramid through VP level
Support key stakeholders through combined status updates of cross-organization programs/projects to drive process improvements and decision making
Manage stakeholder expectations while supporting governance and service delivery model
Define and evaluate tool needs with HR and non-HR groups to ensure efficiency in processes and data integrity across all systems
Own project intake & prioritization and roadmap execution for HR technology and analytics related initiatives
Own process design for system-related processes and ensure actionable & clear system requirements are gathered, user acceptance testing plans are developed, and successful roll outs of initiatives occur
Prioritize feature opportunities and develop backlog, supporting the roadmap
Deliver high-impact and complex programs by driving the intake of requests, defining, and analyzing requirements, and executing integrated plans across multiple teams
Engage with vendors to influence SaaS product roadmap
Benchmark with industry peers
Utilize research and usability sessions to validate feature design
Drive technical and non-technical root cause analysis for underperforming business KPIs
Manage special projects and perform other related duties as assigned

Requirements

What you’ll need

5 + years of successful program, project, or product management experience with demonstrated successful delivery of SaaS solutions
4+ years of HRIS and/or Workforce Scheduling & Labor Optimization tool experience in a large corporate environment
3+ years of configuration-level Workday experience (HCM & Scheduling) preferred
Experience managing stakeholder relationships
Understanding of AI technologies and their application within HR, including evaluating and enabling responsible use of AI-driven tools and platforms
A proven track record of consistent and measurable delivery of large cross-functional and high-profile initiatives
Strong technical knowledge with experience managing technical initiatives that span several teams and functional areas
Familiarity with agile development frameworks and tools (e.g., Jira)
Possess a strong level of knowledge of technology (e.g., Cloud, APIs, services, Windows stack, database technologies, etc.)
Strong analytical and problem-solving skills
Strong written and verbal communication skills with the ability to communicate effectively with employees across all organizational levels, including communicating with technical & non-technical audiences
Organizational and planning skills, including being able to work reliably and efficiently under demanding deadlines with minimal supervision and to self-manage projects.

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses
Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.