Director – Beauty Education & Service

Nordstrom

Nordstrom Beauty education director building curriculum, certification, and service standards for retail teams in Seattle. Leading educators and connecting training execution to sales productivity, conversion, and customer service.

Posted 8/5/2026full-timeSeattle • Washington • 🇺🇸 United StatesLead💰 $160,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and leading education programs, with a focus on curriculum development, team leadership, and connecting education to commercial outcomes in retail environments. Proven ability to establish service standards and integrate them into effective training initiatives.

Highest-signal resume keywords

Education Program DevelopmentTeam LeadershipCurriculum ArchitectureRetail Operations ExperienceSales Productivity Connection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Curriculum DevelopmentProgram BuildingCertification ProcessesCoaching MechanismsService Standards Integration

Soft Skills

Team-BuildingPeople LeadershipCredibility with Field TeamsHands-On Builder Mentality

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

EducationLearning & DevelopmentCapability BuildingCustomer-Facing RetailSales Conversion

About the role

Key responsibilities & impact

Build and lead Nordstrom Beauty’s education function from the ground up
Define the education vision and curriculum architecture across onboarding, ongoing education, and certification
Hire and lead an initial team of 2 FTE, establishing roles, priorities, and operating rhythms
Build reinforcement mechanisms including certification, coaching loops, and field feedback systems
Establish service and selling standards and integrate them into education programs
Spend meaningful time in-store to pressure-test curriculum and partner with field leadership to close execution gaps
Lead the transition from vendor-led to Nordstrom-owned education
Ensure consistent, brand-agnostic education capability across locations

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience
Minimum 7–10 years of progressive experience in education, learning & development, or capability building
Demonstrated success building programs from scratch
Proven track record connecting education to commercial outcomes such as sales productivity, conversion, and service attachment
Experience in store operations or customer-facing retail environments
Credibility with field teams
Strong team-building and people leadership skills
Experience hiring and developing high-performing teams
Hands-on builder mentality

Benefits

Comp & perks

Medical/Vision
Dental
Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount
EAP Resources
Performance-based incentives/bonuses may be available
401k
PTO accruals
Holidays
Accommodation assistance for applicants with disabilities