Senior Manager, ITSM Service Catalog Owner
Otis Elevator Co.
ITSMServiceNow
Application Manager, ServiceNow
Nordex Group
full-time
Posted on:
Origin: • 🇵🇹 Portugal
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Ownership and continuous improvement of the ServiceNow platform (supporting business and IT processes)
- Backlog management and requirements analysis for new ServiceNow workflows, project preparation & implementation
- Steering of ServiceNow related projects as well as Change & Release Management
- Monitoring, troubleshooting and enhancement of integrations to other IT services, e.g. SAP
- 2nd Level support of the platform and coordination of external support and development teams
- Maintaining close relationship with business key users and stakeholders
- Development of user training concepts and documentation
- Continuous knowledge improvement of ServiceNow related technology, standards, and best practices
Requirements
- University degree in Computer Sciences, Mathematics, Business Administration, or equivalent
- At least 3-5 years of relevant experience in ServiceNow, particularly ITSM, ITOM and CSM
- Passion for a customer and result driven way of working
- Knowledge in support processes (ITIL) and project management methodology (PRINCE2) are a benefit
- Excellent English skills (comfortable in interviews and daily meetings with international colleagues)
