Manager

• Responsible for design, efficiency, and effectiveness of service catalog solutions
• Create, maintain, and distribute information about available services and how they can be accessed
• Minimize barriers for users to access entitled services while controlling IT administration resources
• Collaborate with Service Owners to gather and update information ensuring a consistent source of truth
• Gather and document detailed user requirements for new/modified catalog items; add/update ideas and stories in ServiceNow; attend SCRUM meetings
• Establish repeatable, efficient processes to create, modify, or remove catalog items
• Continuously monitor catalog effectiveness and identify areas for improvement
• Communicate catalog changes and updates to impacted stakeholders
• Monitor and report on usage and effectiveness of the service catalog and track KPIs for CI initiatives
• Identify and analyze process inefficiencies and collaborate with ITSM Practitioners to design and implement process improvements using CI methodologies

Senior Manager, ITSM Service Catalog Owner

Accounting Manager

Senior Manufacturing Manager

Specifications Manager

Alliances Manager

Telecommunications Manager